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The Wireless Insights Analyst provides expert support for network partner tickets, manages KPIs, drives initiatives to reduce ticket submissions, and collaborates with partners on strategies and performance metrics. The role focuses on enhancing customer experience through analytical insights and effective communication with cross-functional teams.
The Senior Fraud Analyst at DISH ensures proper system functioning for fraud management across platforms, collaborates with business stakeholders to define technical requirements, and leads testing coordination to ensure accurate system deployment. This role requires strong analytical skills and effective communication across cross-functional teams.
The Credit & Identity Fraud Operations Analyst will track and report performance data related to customer onboarding processes. Responsibilities include identifying trends in fraud processes, recommending improvements, creating reports, and collaborating cross-functionally. The role also involves managing process enhancements and maintaining vendor relationships.
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The Senior Payment Operations Analyst will lead analysis of payment performance and enhance customer experiences by identifying opportunities for improvement. Key responsibilities include executing payment release activities, optimizing the payment lifecycle, and collaborating with cross-functional teams to implement new processes effectively.
The Wireless Skills Strategy and Insights Operations Analyst supports and enhances the agent experience by developing training materials, working closely with agents, and continuously improving processes to ensure a high customer experience. The role involves collaboration across departments and executing projects aligned with strategic objectives.
The Business Operations Analyst will focus on device fraud prevention by evaluating rules, conducting investigations, analyzing data trends, and collaborating with teams to enhance fraud detection strategies. Responsibilities include preparing reports, documenting findings, and staying informed about emerging fraud threats.
The role involves enhancing customer loyalty for DISH and SLING through data-driven initiatives, financial modeling, and the development of AI/ML projects. Responsibilities include analyzing industry trends, improving operational automation, and communicating analytics insights to senior leadership.
The Wireless Ticketing Insights Analyst will manage ticket KPIs, drive ticket reduction and prevention initiatives, and support the ticket strategy and design. This role focuses on enhancing the customer experience through collaboration and performance metric achievement.
The Wireless Tech Skills Analyst III will drive go-to-market tech initiatives, develop training materials, and improve customer experience through collaboration and strategic recommendations. Responsibilities include executing projects, supporting frontline teams, and enhancing processes based on observations and data-driven insights.
The Third Party Risk Management Analyst will provide cyber security and third party risk advice, validate security controls in contracts, identify and mitigate third party security risks, maintain an inventory of third parties, and lead security enhancement projects.
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