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The Operations Analyst will perform technical tasks related to the operation and monitoring of assigned technologies for managed services. Responsibilities include providing tier-1 support, analyzing incidents, ensuring service delivery within defined SLAs, and collaborating with teams for continuous improvement.
This role involves managing and maintaining a portfolio of commercial contracts, ensuring compliance with terms, processing customer rebates, tracking expirations, and providing support to customers. Key skills include data analysis, contract interpretation, and strong organizational abilities.
The Solutions Architect at CDW specializes in Microsoft Data and AI solutions, engaging directly with clients to understand their business needs, creating technical solutions, and overseeing the delivery process. This role emphasizes presales support, document preparation, sales planning, partner relationship management, and the development of intellectual property
The Solutions Architect role involves engaging with clients to understand their Data & Analytics needs, creating tailored proposals, and ensuring successful delivery of solutions. Responsibilities include client support, design documentation, sales planning, and developing partner relationships, along with contributing to intellectual property.
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