Leads Customer Success analytics strategy, executive business reviews, customer experience and voice-of-customer insights, enablement impact measurement, and data foundation development. Manages two analysts, partners with data engineering and data science, applies statistical and experimental methods, analyzes structured and unstructured customer data, and uses AI tooling to improve self-service and recurring analytics. Translates ambiguous business questions into actionable recommendations for senior leaders.

Own and operate Toast’s enterprise data governance program, including data domain ownership, governance council coordination, policy compliance, business glossary management, metadata standards, catalog adoption, maturity assessments, and data literacy training. The role partners with business stakeholders, data stewards, catalog teams, and leadership to improve data trust, compliance, discoverability, and quality. It requires governance, metadata, SQL, data catalog, program management, and workshop facilitation experience.