Top Remote Entry Level Customer Success Jobs in Cleveland, OH

The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.

Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.

The Customer Success Manager will build and maintain strong relationships with enterprise customers, ensuring they receive maximum value from Cyara's solutions, articulate measurable ROI, negotiate renewals, and manage the customer journey effectively.

As a Customer Support Specialist at EngagedMD, you'll provide exceptional service to users, troubleshoot issues, support product implementation, and collect feedback to improve the platform. This entry-level role requires strong communication and organizational skills to manage customer relationships and enhance their experience with the EngagedMD application.

As a Customer Support Representative, you will provide customer service and support to ECP’s end users via phone, email, and a ticketing system. Responsibilities include troubleshooting issues, maintaining customer records in HubSpot, contributing to company initiatives, and participating in an on-call schedule. You will ensure customer satisfaction by following best practices and consistently meeting performance metrics.

The Customer Success Specialist will create and implement programs to enhance customer engagement and satisfaction, maintain customer success tools, analyze feedback and trends, collaborate with various teams, develop training materials, and monitor program performance to drive continuous improvement in customer experience.

The Database Administration Specialist will manage data migration projects, ensure data accuracy, conduct data analysis, and collaborate with teams to improve data quality and migrate data from legacy systems to ERP software at Datacor.

The Customer Onboarding Specialist at MealSuite will facilitate the implementation process for new accounts, educate customers on the software, solve technical issues, and ensure smooth product adoption. Responsibilities include delivering project plans, communicating customer needs, training users, and transitioning accounts post-implementation, while maintaining strong customer relationships and collaborating with internal teams.