Top Remote Entry Level Customer Success Jobs in Rochester, NY

The Technical Account Manager will drive product adoption and enhance customer experience for enterprise clients through digital strategies, data analysis, and engagement programs. Responsibilities include delivering webinars, creating training content, and optimizing automated workflows to ensure customer satisfaction and retention.

As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for our merchants, collaborate with technical and engineering teams, assist in quality assurance for new features, and help produce and update documentation.

At Measured, you have the unique opportunity to create your own role even if there is no specific opening that fits your background. This role encourages proactive candidates to share their interests and skills, allowing for personalized job creation.

The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, oversee QA and editing processes, coordinate with voice talent and localization vendors, and assist in IVR dialogue design and localization. This role requires strong communication skills and attention to detail.

As a Customer Success Representative, you will provide ongoing support and training to clients, ensuring their satisfaction with the company's products and services. You'll manage customer relationships, identify issues, and collaborate with teams to enhance customer experience.

As a Support Engineer, you will provide specialized support for Grafana Labs customers, troubleshoot issues across the observability stack, evaluate errors in dashboards, manage customer cases, and contribute to the internal knowledge base. You will engage with customers to deliver solutions and improve their experience with the product.

As a Wealth Management Specialist, you will provide tailored wealth management solutions to Field Representatives, support them through phone interactions, analyze investment portfolios, offer training, and manage sales territory to enhance the growth of wealth management businesses.