Top Remote Entry Level Customer Success Jobs in Rochester, NY

The Live Operations Coordinator will manage live captioning services, ensuring quality and meeting customer expectations. Responsibilities include coordinating communications, troubleshooting issues, creating orders, and maintaining documentation for operational efficiency. The role requires a proactive approach, attention to detail, and the ability to work in a dynamic, live production environment.

The Customer Success Manager at DearDoc is responsible for managing customer relationships, driving product adoption, and meeting revenue goals through upselling and renewals. This involves regular communication with clients, monitoring customer satisfaction, and collaborating with internal teams to enhance product offerings.

Alma is dedicated to simplifying access to affordable mental health care by providing therapists with tools to manage and grow their practices. They have a network of over 20,000 therapists across all states, fostering a system where therapists can thrive and patients can easily find care.

As a Customer Success Manager at Drata, you will drive customer satisfaction by building strong relationships, increasing product adoption, and supporting customer journey towards compliance. Your role includes engaging with data to identify value opportunities, conducting regular meetings with customers, and collaborating across teams to optimize their experience and success with Drata. You will act as a trusted advisor, ensuring that customers achieve their compliance goals and realize continuous value.

The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.

The Onboarding Specialist I is responsible for ensuring a smooth onboarding process for clients, managing client interactions, and assisting the Cybersecurity team. This entry-level role requires good communication skills and a background in customer and technical support, with opportunities to transition into cybersecurity roles.

The Clinical Care Navigator will provide clinical support, psycho education, and coordinate referrals while managing calls in a clinical phone queue. The role involves assessing risks, providing crisis support, recommending plans of action, and ensuring timely connections to care. Effective communication and documentation skills are required for interacting with members and providers.