Top Remote Senior Level Customer Success Jobs in Louisville, KY

Oversee a team of Strategic Customer Success Managers to ensure retention and upsell targets are met for high-value accounts while leveraging data for client advocacy and internal collaboration.

Lead a team of Developer Advocates, create technical content, engage with developers, synthesize community feedback, and drive adoption of GitLab's DevSecOps platform.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

The role involves leading strategic business projects to enhance customer centricity within the Business Cards and Payments team, focusing on operational alignment, communication with executives, and project management.

Support service delivery for HSA, FSA, HRA, Commuter Benefit, and COBRA products, ensuring customer satisfaction and effective operations.

The role involves managing key accounts, ensuring high user adoption, conducting business reviews, and fostering strong relationships for renewals.

The Strategic Account Manager manages large customer accounts, drives revenue through renewals and expansions, and collaborates with support teams to ensure success.

Lead the Customer Success team to maximize client engagement, retention, and revenue growth for Vivian Health's healthcare staffing agency customers.

The Solution Consultant - Business Value engages with customers to align Benchling's solutions with their business needs, emphasizing value delivery and customer engagement. Responsibilities include assessing customer needs, developing methodologies for value quantification, leading cross-functional teams, and providing thought leadership on industry trends. The role requires a strong executive presence and the ability to guide customer interactions effectively.

As a Customer Success Manager, you will manage customer relationships, oversee the customer lifecycle, ensure optimal journeys, and assist in problem resolution.