Top Remote Entry Level Customer Success Jobs in Rochester, NY

The Support Representative will assist clients by addressing their needs through phone, email, and live chat interactions. Responsibilities include providing answers to product questions, building relationships with customers, and utilizing CRM software to deliver excellent support and service metrics. The role involves recommending products based on client needs and participating in training for personal development.

The Jr. Customer Support Engineer will create and manage document templates on our platform, collaborate with team members, and ensure high-quality client support. This entry-level role provides extensive training for those eager to start a technical career.

The Client Relations Specialist at Modernize will manage relationships with home improvement companies, support the onboarding of new clients, handle client support cases, ensure customer satisfaction, and collaborate with the Client Relations team to enhance service delivery.

The Customer Support Specialist provides assistance to process servers, managing inquiries, resolving issues, and overseeing the distribution of cases. This role requires effective communication and collaboration to address performance concerns, monitor work status, and improve operational processes within the company.

The Onboarding Analyst at HYROS is responsible for setting up clients' sales tracking systems efficiently, requiring skills in HTML, marketing software, and customer success. The role provides opportunities for growth in a company that focuses on long-term employee development and high-profile clients.

The Operations Support Specialist ensures timely delivery of medical supplies, handles shipment issues, maintains communication with stakeholders, manages order entries in the CRYOPDP System, provides real-time updates on shipments, generates reports, and offers customer support. They also escalate issues and provide backup for the Operations Support Supervisor when needed.

As a Carbon Technical Partner, you will manage customer support for Carbon’s innovative products, resolving technical issues while ensuring exceptional customer experiences. You’ll serve as the main contact for assigned customers, conduct training, diagnose issues, and communicate effectively across teams. The role requires flexibility and adaptability to meet customer needs amid a fast-paced environment, with up to 30% travel expected for training.