Top Remote Entry Level Customer Success Jobs in Baltimore, MD

The Robotics Onboarding and Support Specialist will manage robot deployments in retail locations, ensuring product performance, troubleshooting issues, scheduling, and coordinating remote teams. They will ensure all pre-deployment requirements are met and monitor the technology’s functionality and performance.

The Client Strategist will lead business development efforts and shape client engagements through insights and research. Responsibilities include managing relationships with key accounts, ensuring alignment between client needs and company services, and facilitating smooth transitions for clients. The role requires strong communication skills, organizational abilities, and a focus on maintaining high-quality client relationships.

The Leave of Absence Specialist manages leave of absence processes for care professionals, ensuring compliance with laws and regulations, providing employee support during leave, and coordinating with stakeholders. The role includes mentoring junior team members and improving leave administration practices.

The Technical Support Engineer role involves providing complex technical assistance to clients, resolving software and hardware issues, documenting incidents, collaborating with various teams, educating customers, escalating problems as necessary, and maintaining the knowledge base while ensuring optimal client success.

The Technical Support Engineer role involves providing technical assistance to clients by troubleshooting and resolving complex issues, documenting incidents, collaborating with multiple teams, and educating customers on product use. The role also includes developing support tools and maintaining a knowledge base, while keeping updated on product changes and providing feedback to improve products.

As an Associate Product Support Specialist, your role is to provide exceptional customer support via email, live chat, and phone. Responsibilities include troubleshooting issues, creating Help Center documentation, collaborating with departments, and empowering customers to use the platform effectively.

The Client Success Coordinator is responsible for managing the KUKUI All-in-One Success Platform and on-going marketing campaigns for clients. This role involves regular communication with clients, providing excellent customer service, coordinating with internal teams, and staying updated on market trends and best practices.