Top Remote Entry Level Customer Success & Experience Jobs in Charleston, SC

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Register your interest for future opportunities at Harrison Leisure UK. Join a growing team that values passion and guest experiences.

Join our award-winning agency by sending your CV for future opportunities in any department where your skills may fit. Include your interests for departments and types of roles (permanent or freelance).

The role involves engaging with customers and improving their experience in healthcare operations, utilizing AI and innovative technology.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

As a Workers' Compensation Claims billing specialist, you'll make outbound calls to maximize payments on medical claims, investigate, and resolve billing issues while ensuring accurate documentation to insurance companies.

Lead one-on-one onboarding calls and personalized demos, proactively reach out to inactive members, prepare for and follow up on conversations, provide resources and next steps, and escalate larger opportunities to Account Managers. Part-time (up to 20 hrs/week), temporary through year-end with potential to extend.

Handle customer inquiries via phone, email, chat, and social media; process orders, returns, and account changes; log interactions in the CRM; escalate complex issues; meet performance metrics; follow up to ensure resolution and provide feedback for process improvements.

Provide standard and ad hoc client reports, run routine reports and preliminary data analysis, participate in client meetings, shadow Client Relationship Managers, coordinate with internal teams to resolve basic client issues, and learn company services and systematic problem-solving processes to build strong client partnerships.