Operations Manager Jobs in Santa Clara, CA

Lead and scale design operations by implementing processes, managing multi-team programs, coordinating reviews and workflows, and partnering with product and engineering to improve planning, delivery, and staffing. Promote sustainable delivery culture and operational readiness across global design, research, and content teams.

Own fleet-wide reliability and operations programs for a rapidly scaling AI cloud infrastructure platform. Establish reliability metrics, dashboards, OKRs, and success criteria; identify systemic gaps across compute, storage, networking, hardware, firmware, software, and operations; and lead cross-functional initiatives that improve fleet readiness, availability, utilization, and stability. Manage dependencies, risks, incident follow-ups, root cause actions, and executive communications while ensuring improvements scale with fleet growth.

Manage a team to operationalize global learning programs, coordinating logistics for virtual and in-person events, administering LMS and learning technologies, tracking participation metrics, managing internal communications and intranet content, and driving continuous improvement and AI-enabled learning initiatives.

Lead global privacy compliance operations by conducting privacy and data transfer assessments, identifying and remediating risks, maintaining governance documentation, supporting incident response and data subject rights operations, overseeing vendor reviews, and developing metrics, training, reporting, and scalable privacy controls. Partner with legal, technical, procurement, product, and business teams to implement regulatory requirements and improve privacy program maturity.

Lead global supplier selection and relationship management for integrators, VARs, and OEMs. Drive sourcing, cost optimization, forecasting, and multi-location inventory sizing/oversight to ensure global data center availability. Measure supplier performance and integrate AI tools to improve workflows and decision-making.

Own the financial, contractual, and procurement backbone for data center physical security. Manage OPEX/CAPEX budgets, forecasting, variance analysis, vendor contracting (MSA/SOW), procurement standards, RFPs, vendor performance, reporting/OKRs, and Rhythm of Business while partnering with Finance, Procurement, Legal, and security stakeholders to scale operations.

Lead AI-enabled operating models and transformation roadmaps for payer back-office functions. Advise senior stakeholders, drive measurable outcomes, manage workstreams, apply analytics and automation, coach teams, facilitate workshops, and deliver operational improvements across payer operations and technology platforms.

Lead payer back-office strategy and operations engagements: supervise and coach teams, manage client accounts and workstreams, design and implement operational strategies, solve complex payer back-office problems (claims, enrollment, billing, membership), and apply technology and data interactions to improve efficiency and deliver client value.

Leads administrative and operational functions for multidisciplinary survey project teams. Oversees project setup, workflows, budgets, billing, contracts, compliance, staffing coordination, reporting, and closeout. Partners with project managers and technical teams to improve financial performance, standardize processes, resolve bottlenecks, and ensure consistent project delivery. Provides operational guidance, mentoring, and support across projects while maintaining client-service and quality standards.

Drive end-to-end execution of semiconductor programs, ensuring alignment across teams, managing risks, and meeting customer commitments with high quality.

Lead and manage an SRE/Platform engineering team to ensure reliability, scalability, and performance of CrowdStrike's cloud-native security platform. Provide technical leadership, incident command, SLO-driven reliability, capacity planning, automation, and mentorship while collaborating with cross-functional teams.

Manage supplier relationships and deliver high-quality datasets for AI models. Responsible for sourcing strategy, project management, and budget discipline.

Manages global safety and security operations, including physical security, executive protection, special events, investigations, risk management, incident response, staffing, contracts, budgets, and performance reporting. Partners with security leadership and executives to implement policies, improve programs, respond to emergencies, and maintain high-quality client service.

Own customer support and payments risk operations for subscriptions, credits, and payments. Handle billing issues, refunds, disputes, chargebacks, fraud investigations, and account anomalies. Build workflows, escalation paths, macros, SLAs, and support metrics. Manage payment-platform and outsourced support relationships, partner with Product and Engineering on recurring issues, and scale internal and vendor operations as volume grows.

The Sr. Product Marketing Manager will oversee release marketing and PMM operations, coordinating product launches and enhancing processes within the PMM team.

Own day-to-day finance operations: vendor payments, AP/procure-to-pay, accounting partner oversight, budget vs. actuals, cash forecasting, lender reporting, tax compliance, controls, and building cost accounting processes.

Lead end-to-end Americas benefits and leave operations, owning HRIS data integrity, vendor/TPA and carrier relationships, SLA-driven performance, LOA lifecycle, compliance, and employee experience. Manage and develop a team of benefits specialists, drive operational improvements and automation, and partner cross-functionally (Total Rewards, Payroll, Legal) while integrating AI tools to increase efficiency.

Lead sales operations and customer experience consulting initiatives: analyze touchpoints, design customer journey maps, optimize sales processes, oversee CRM and retention strategies, apply systems thinking and trend analysis, direct and coach teams, validate client outcomes, and drive service excellence to improve satisfaction and business growth.

Lead GTM strategy and revenue operations for global Sales: design segmentation, territory and coverage models, analyze funnel and productivity, run WBR/MBR cadence, lead cross-functional programs, translate goals into technical requirements, and champion AI/automation to improve sales productivity and execution.

Lead and scale Treasury Operations including cash management, liquidity planning, global cash operations, forecasting, payment execution, bank account structure, collateral and facility management, SOX/compliance support, and debt fundraising. Partner cross-functionally (Finance, Legal, Sales, CDO), mentor junior staff, develop repeatable processes, and prepare ad-hoc analyses for senior leadership.

The role involves analyzing business performance, enhancing analytical models, translating technical concepts, automating reporting, and collaborating across teams to provide insights to leadership.

Lead regional service operations for semiconductor/display equipment: forecast financial and manpower needs, manage startups, inventories and warranty costs, hire and train customer engineers, ensure customer satisfaction and uptime, enforce safety and quality improvement, escalate system issues, and develop team talent and career plans.

Manage day-to-day semiconductor lab operations including equipment installation, qualification, preventive and corrective maintenance, vendor coordination, inventory and budget tracking, EHS compliance, team leadership, training, and continuous improvement to ensure safe, reliable, and efficient lab support for engineering and production goals.

Manage and oversee facility and contract operations including scheduling, inspections, quality audits, inventory, budgeting, contract coordination, staff supervision, compliance with regulations, customer relations, and continuous improvement. Ensure financial and safety performance while supporting business development and human resources activities. Some travel required.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.