Top Operations Management Jobs in Caloocan

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Manage day-to-day mortgage closing operations and a team supporting loan processing, documentation, and compliance. Drive performance, process improvements, stakeholder engagement, policy implementation, budget/resource allocation, and employee development while ensuring regulatory and investor requirements are met.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Manage and coach team leaders to meet client SLAs and financial targets. Oversee staffing, performance management, operational reporting, client relationships, continuous improvement, and cross-functional coordination to ensure consistent delivery and employee development.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

Manage end-to-end lifecycle of Professional Services projects globally: set up and close projects in Workday and Anaplan, run month- and week-end reporting (utilization, billing, bookings), monitor hours/budgets/compliance, escalate issues, drive automation using approved AI tools, and coordinate across AMER, EMEA, and APAC while working Manila hours.

Manage day-to-day post-trade lifecycle activities including instruction capture, trade matching, confirmations, settlements, claims, and reconciliations. Investigate exceptions, resolve issues with internal and external partners, support new business onboarding, and contribute to system enhancements and automation projects.

Lead and develop technology operations teams to manage infrastructure, network, database, backups, recovery, and availability. Drive process improvements, risk and compliance controls, stakeholder engagement, and strategic initiatives for highly automated, latency-sensitive, client-facing applications.

Manage and supervise IT operations teams to ensure timely, compliant delivery of network, database, server, storage and infrastructure services. Oversee incident and recovery processes, enforce ITSM/ITIL controls, drive process improvement, capacity and cost management, stakeholder engagement, and talent development for service desk operations.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Lead and manage Service Desk and End-User Computing teams to deliver day-to-day end-user support, incident and escalation management, and continuous improvement of ITIL-aligned processes. Own SLAs/OLAs, knowledge base, CSAT monitoring, and performance reporting; coordinate with Security Operations for incident response and drive AI/automation adoption across front-line support.

Manage day-to-day personal financial administration for a high-net-worth principal and multiple properties: bill payments, banking and credit reconciliation, Quicken bookkeeping, budgeting, vendor and contract finance oversight, financial reporting, audit controls, project financial coordination (renovations, property transactions), and liaison with advisors. Build systems, dashboards, and organized records to ensure accurate, timely financial operations and visibility.

Lead end-to-end operational strategy and execution for voice operations, build scalable frameworks, SOPs, and KPIs; recruit and develop operations teams; drive data-driven decisions, cross-functional initiatives, and continuous improvement to improve service quality and product adoption.

As AI Operations Manager, you'll manage and grow a team of editors, utilizing data analytics to improve productivity and ensure quality in image editing.

The Customer Success Manager at Snappr will oversee support functions for Consumer and Enterprise customers, develop team efficiency, and integrate AI tools. Responsibilities include managing support staff, analyzing performance metrics, and improving customer experience to drive growth.

Lead and scale a recruitment team to deliver 200+ monthly hires; design hiring workflows, SLAs, and evaluation frameworks; manage budgets and channel mix; run paid acquisition campaigns; build employer branding and talent communities; execute campus and in-person hiring initiatives and partnerships for regional expansion.

Lead and manage collections operations teams, develop and execute operational and collections strategies, ensure regulatory compliance and risk controls, drive process improvements, allocate resources, influence stakeholders, and develop talent to meet business objectives and performance targets.

Manage derivatives back-office operations including trade life-cycle processing, confirmations, reconciliations, OTC and margin settlements, collateral and static data maintenance. Serve as escalation contact, liaise with Front Office, Accounting, Middle Office and stakeholders, oversee operations analysts, and ensure compliance with global regulatory changes impacting internal controls.

Lead and manage the Philippines Country Security Operations Center (CSOC), overseeing 24x7 monitoring, incident response, vendor relationships, KPIs, physical security technologies, security awareness, and alignment with corporate security policies. Partner with business and corporate leaders to implement workplace security programs, manage budgets, support audits, and drive continuous operational improvements across Optum and UHG facilities in the Philippines.

This role involves shaping the global payment strategy, improving payment operations, managing partner relationships, ensuring regulatory compliance, and optimizing risk and chargebacks in payment processes.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

The Talent Operations Manager will oversee the entire hiring process, write compelling job descriptions, manage candidate pipelines, and optimize recruitment systems to ensure efficient hiring practices for elite talent.