Top Operations Management Jobs in Caloocan

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Manage mortgage lending operations, oversee processes, ensure compliance, and collaborate with teams to enhance efficiency in lending activities.

The Financial Operations Manager ensures the accuracy of financial processes, coordinates cross-functional projects, and strengthens financial controls while adapting to evolving business needs.

Manage trade placement and post-trade processing for fund custody activities, leading day-to-day execution, quality checks, issue investigation, stakeholder escalation, SOP maintenance, performance reporting, and change delivery. Supervise task allocation, drive closure of aged items, support automation and digital tool adoption, and ensure strong risk, controls, and audit readiness.

Lead day-to-day operations of a 24/7 data center site to ensure near-zero downtime, compliance, energy efficiency (PUE targets), safety, and high client satisfaction. Manage critical infrastructure (power, cooling, security, monitoring), build and coach the site operations team, oversee budgets and maintenance, handle incidents within SLA, support audits and risk mitigation, and drive continuous improvement and technology adoption.

Manage regional EDM pipeline operations, ensuring service delivery, KPI adherence, incident governance, controls and audit readiness. Lead teams, oversee data quality and intraday SLAs, handle stakeholder escalations, drive handovers and continuous improvement, and support reporting, capacity planning, and operational standards.

Manage daily store operations and a team of baristas and cashiers across multiple locations. Responsible for scheduling, training, inventory control, quality assurance, health and safety compliance, achieving sales targets, implementing promotions, and handling customer service issues to maintain high product and service standards.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Lead and optimize contact center and back-office BPO operations, manage staffing, productivity, quality, and CX metrics; perform root-cause analysis, produce executive reports, present to clients and leadership, drive accountability, implement automation and process improvements, and partner with WFM, QA, Training, HR, IT, and recruitment.

Lead and manage commercial lending underwriting operations, oversee underwriting teams and workflows, ensure consistent credit risk assessment and regulatory compliance, drive process improvements and operational efficiency, and partner with business stakeholders to meet quality and turnaround objectives.

Manage the fraud-clearing queue for lending operations: supervise staff resolving fraud alerts, coordinate investigations and escalations, ensure timely case clearance and compliance, maintain metrics and reporting, and collaborate with risk, legal, and customer service to remediate issues and improve processes.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Manage day-to-day personal financial administration for a high-net-worth principal and multiple properties: bill payments, banking and credit reconciliation, Quicken bookkeeping, budgeting, vendor and contract finance oversight, financial reporting, audit controls, project financial coordination (renovations, property transactions), and liaison with advisors. Build systems, dashboards, and organized records to ensure accurate, timely financial operations and visibility.

The Operations Manager will oversee a Philippines-based team, ensuring operational consistency and leading various functions including customer service and billing. Responsibilities include team management, strategic partnership with U.S. leadership, process reinforcement, and performance monitoring, requiring strong communication skills and experience in a BPO environment.

Lead end-to-end operational strategy and execution for voice operations, build scalable frameworks, SOPs, and KPIs; recruit and develop operations teams; drive data-driven decisions, cross-functional initiatives, and continuous improvement to improve service quality and product adoption.

Lead and scale a recruitment team to deliver 200+ monthly hires; design hiring workflows, SLAs, and evaluation frameworks; manage budgets and channel mix; run paid acquisition campaigns; build employer branding and talent communities; execute campus and in-person hiring initiatives and partnerships for regional expansion.

As AI Operations Manager, you'll manage and grow a team of editors, utilizing data analytics to improve productivity and ensure quality in image editing.

The Customer Success Manager at Snappr will oversee support functions for Consumer and Enterprise customers, develop team efficiency, and integrate AI tools. Responsibilities include managing support staff, analyzing performance metrics, and improving customer experience to drive growth.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.