Top Operations Management Jobs in Caloocan

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Manages specialized banking operations teams, including international payment processing and customer service operations. Oversees staffing, training, coaching, performance, budgets, regulatory compliance, risk controls, workflow improvements, procedures, reporting, and issue escalation. Requires knowledge of International Funds Transfer, SWIFT, Fedwire, foreign exchange payments, and CHIPS. The role leads process improvement and migration initiatives, collaborates with internal and international partners, and works on-site in Taguig City on flexible shifts.

Leads a multi-team auto finance funding operations site, overseeing managers, performance, staffing, controls, customer and dealer experience, and continuous improvement. Establishes operating rhythms, monitors results, resolves escalated issues, identifies root causes, and implements sustainable action plans. Partners with risk, compliance, fraud, technology, product, finance, quality, training, and HR stakeholders to execute operational changes while maintaining accuracy, efficiency, and control discipline.

Manage day-to-day post-trade lifecycle activities including instruction capture, trade matching, confirmations, settlements, claims, and reconciliations. Investigate exceptions, resolve issues with internal and external partners, support new business onboarding, and contribute to system enhancements and automation projects.

Manages high-volume ecommerce imagery operations, including shotlist creation, asset intake, metadata validation, version control, content readiness, and production tracking. Partners with studio, photography, retouching, product setup, and content teams to ensure accurate imagery moves efficiently from capture to site. Provides workflow guidance and task prioritization for a Content Operations Coordinator while maintaining documentation, standards, and scalable digital asset management processes.

Leads the Manila offshore operations center supporting customer service, after-sales service, dispatch, finance, and marketing functions. Owns operating model strategy, service and cost performance, leadership development, workforce planning, governance, risk, business continuity, technology, AI, automation, and transitions of work from Australia and New Zealand. The role requires transforming operations, managing outsourcing partners, leading system changes, and ensuring compliance, quality, and customer outcomes across multiple functions.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Lead operational risk and control activities for securities services: identify risks, design and test controls, manage remediation, coordinate audits, analyze data, drive process improvements, and partner with global stakeholders to strengthen the control framework and ensure regulatory compliance.

Supports sales leadership by monitoring performance, transactions, pipelines, and bottlenecks; building dashboards and reports; analyzing trends; improving AI-enabled sales tools; coordinating training and communications; managing cross-functional follow-ups; and maintaining initiative trackers and records.

Manage product launches and operational improvements, test processes, coordinate issue resolution with headquarters, create training and support materials, train Sales and Operations teams, manage marketing and sales collateral, and gather frontline feedback to improve products and processes.

Manages daily business process transactions and analyst teams, ensuring efficient, compliant, and high-quality operations. Leads process improvements, monitors performance metrics, supports budgeting and resource allocation, and presents reports to senior management. Provides team guidance and collaborates with leadership on process strategies and operational enhancements.

Oversee high-volume telecommunications customer experience operations across billing, technical support, and retention workflows. Lead Team Leaders and Circle Leaders, manage workforce coverage, and ensure SLA, KPI, compliance, productivity, and profitability targets are met. Own metrics including AHT, FCR, NPS, and CSAT; collaborate with WFM, QA, and training teams; manage client relationships and escalations; and implement process improvements to reduce customer effort and churn.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Coordinate international shipments of machines, components, and spare parts from dispatch through delivery. Manage customs documentation, inventory records, carrier communications, vendor invoice verification, discrepancy resolution, cost tracking, operational documentation, and administrative workflows. The role requires strong organization, independent task ownership, professional communication, spreadsheet proficiency, and familiarity with international shipping and EU import/export procedures.

Manages call center operations by developing strategies, improving systems and processes, overseeing staff, monitoring performance, managing budgets, preparing reports, and ensuring quality and customer-service standards. Responsibilities include recruiting, training, scheduling, coaching, performance management, equipment maintenance, system upgrades, audits, and process improvement. The role also evaluates technology, conducts capacity planning, supports implementations, and contributes to organizational goals.

Lead day-to-day Philippine workplace operations, including facilities, health and safety compliance, budgets, vendors, workplace assets, office experience initiatives, audits, permits, and business continuity planning. Supervise office support staff, coordinate with HR and global workplace teams, manage regulatory requirements, and support relocations, fit-outs, incident response, and operational readiness.

Leads hospital operations services for an HMO, overseeing healthcare utilization management, medical necessity reviews, provider relations, quality and clinical governance, member experience, cost management, and team development. The role establishes operational strategies and performance standards, manages complex medical cases, improves healthcare access and service delivery, ensures regulatory and evidence-based practices, and drives quality outcomes while controlling healthcare costs.

Lead and optimize end-to-end sales processes across the customer lifecycle, driving improvements in lead generation, onboarding, pipeline management, account prioritization, and closing. Manage and develop cross-functional teams, influence strategic decisions, implement best practices, and support operational plans to improve sales efficiency and business performance.

Leads hospital operations and utilization management for an HMO, overseeing medical necessity reviews, provider relations, clinical governance, member experience, healthcare quality, cost management, and team development. The role drives operational strategy, ensures compliant and evidence-based healthcare approvals, improves service access and outcomes, manages provider partnerships, controls medical costs, and develops Hospital Operations, Utilization Management, Case Management, and Medical Review teams.

Lead and govern a portfolio of operations projects, driving end-to-end delivery of complex cross-functional initiatives. Maintain roadmaps, dashboards, and risk/benefit reporting. Engage stakeholders and executives, ensure methodology adherence (Agile/Waterfall/Hybrid), identify process improvements, and support change management for sustained adoption.

Manages Marketing and Business Development Operations, overseeing targeted communications, CRM data, matter intelligence, marketing technology, reporting, process improvements, and cross-functional projects. Leads a five-person Manila team, develops workflows and training, supports system roadmaps and implementations, ensures data governance, and uses analytics to improve campaign execution and operational performance. The role also coaches junior staff, manages stakeholder relationships, supports change initiatives, and maintains accurate documentation and reporting.

Leads enterprise business testing, UAT, launch readiness, quality governance, and operational management for digital products including ServiceNow and Genesys. Establishes testing standards, acceptance criteria, dashboards, KPIs, defect processes, and operational governance. Coordinates cross-functional stakeholders, manages risks and compliance, evaluates product performance, and drives continuous improvement, service optimization, and executive readiness recommendations across multiple concurrent launches.

Owns the organization’s EOS operating cadence by facilitating weekly Level 10 meetings in Strety, tracking Rocks, To-Dos, and scorecards, monitoring accountability, preparing quarterly and annual planning materials, and maintaining process documentation. Requires strong coordination, written English, confidence holding senior leaders accountable, operations or project management experience, and availability during US Pacific hours for a permanent night-shift, work-from-home arrangement.

Leads strategy and execution for Editorial Operations effectiveness initiatives, including process improvement, automation, globalization, technology, Agile, and capability building. Develops roadmaps, business cases, governance, performance measures, and resource plans; manages project execution, risks, communications, and benefits tracking. Uses operational data and root cause analysis to identify improvements, supports continuous improvement teams, and partners with technology and operations leaders to implement and sustain change.

Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.