Top Operations Management Jobs in Caloocan

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Manages day-to-day delivery across multiple contact center accounts, ensuring SLA, KPI, profitability, sales, and revenue-growth targets are met. Leads team development, workforce planning, client relationships, reporting, escalations, onboarding, and process improvement. Partners with clients and internal commercial teams to expand accounts, improve conversion, and support scalable operations.

Manages business operations for the Quezon City location. The provided description contains no further responsibilities, qualifications, technology requirements, compensation, travel, or clearance details.

Coordinates global research operations, including article publication, content management, vulnerability disclosure tracking, collaboration administration, knowledge management, reporting, and commercial research tracking. Maintains accurate records, research systems, inventories, and publication workflows while supporting distributed teams. Identifies process improvements, reduces manual effort, and provides clear status updates to technical and non-technical stakeholders.

Manage contact center operational activities, staffing, team performance, KPIs, service levels, reporting, employee development, and partner success. Lead and coach frontline teams, identify root causes of underperformance, develop operational improvements and incentive programs, coordinate staffing changes, resolve escalated issues, and collaborate cross-functionally with HR, IT, and workforce management teams.

Owns BPO customer service performance, quality, staffing coverage, escalations, and KPI delivery. The role leads Leads and Specialists, manages development plans and performance improvement plans, resolves operational blockers, collaborates cross-functionally, and drives short- and long-term process improvements. It also partners with workforce management on forecasting and business continuity while translating data and team insights into measurable operational actions.

Oversee daily business operations, support team members, monitor workflows, coordinate projects and deadlines, maintain operational systems and documentation, and identify process improvements. Use ClickUp, Close CRM, and other SaaS tools to organize work and records. Collaborate with the business owner on strategy, execution, digital marketing support, and continuous improvement while communicating proactively and working independently.

Manages contact center operations by ensuring profitability, meeting client KPIs, monitoring service and sales metrics, coordinating workforce staffing, and leading performance management. Coaches supervisors and associates, administers incentives and corrective actions, analyzes operational data, and communicates program performance to clients and senior leadership. The role emphasizes team morale, customer satisfaction, attendance, policy adherence, and continuous performance improvement.

Leads a multi-team auto finance funding operations site, overseeing managers, performance, staffing, controls, customer and dealer experience, and continuous improvement. Establishes operating rhythms, monitors results, resolves escalated issues, identifies root causes, and implements sustainable action plans. Partners with risk, compliance, fraud, technology, product, finance, quality, training, and HR stakeholders to execute operational changes while maintaining accuracy, efficiency, and control discipline.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Owns cross-department operations as the CEO’s right-hand operator, coordinating Sales, Marketing, Customer Success, and Product. Responsibilities include KPI tracking, quality control, SOP enforcement, executive support, client communication, event logistics, CRM and AI workflow oversight, and process improvement. The role requires high responsiveness across time zones, including six-day workweeks and occasional travel, with potential growth into a COO position.

Manages high-volume ecommerce imagery operations, including shotlist creation, asset intake, metadata validation, version control, content readiness, and production tracking. Partners with studio, photography, retouching, product setup, and content teams to ensure accurate imagery moves efficiently from capture to site. Provides workflow guidance and task prioritization for a Content Operations Coordinator while maintaining documentation, standards, and scalable digital asset management processes.

Own day-to-day business operations, coordinating priorities, people, contractors, clients, members, and follow-ups. Maintain records, CRM data, KPI dashboards, SOPs, workflows, onboarding, community support, content publishing, and growth campaign execution. Serve as an operational filter for the Founder and Growth Operator, escalating only critical matters. The role requires proactive judgment, confidentiality, strong organization, and dependable execution in a fast-moving remote business.

Leads the Manila offshore operations center supporting customer service, after-sales service, dispatch, finance, and marketing functions. Owns operating model strategy, service and cost performance, leadership development, workforce planning, governance, risk, business continuity, technology, AI, automation, and transitions of work from Australia and New Zealand. The role requires transforming operations, managing outsourcing partners, leading system changes, and ensuring compliance, quality, and customer outcomes across multiple functions.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Lead operational risk and control activities for securities services: identify risks, design and test controls, manage remediation, coordinate audits, analyze data, drive process improvements, and partner with global stakeholders to strengthen the control framework and ensure regulatory compliance.

Responsible for overseeing business operations in a full-time senior management role based in Makati City, Philippines. Specific operational duties and requirements are not provided.

Own day-to-day Amazon FBA operations, manage projects from planning through execution, monitor performance, solve operational issues, improve workflows, coordinate follow-ups, and identify growth opportunities. The role requires strong Amazon experience, analytical thinking, attention to detail, initiative, adaptability, organization, and dependable ownership in a fully remote environment.

Leads global Talent Acquisition Operations across South Africa, the Philippines, and Mexico. Owns workforce planning, recruiting capacity, demand forecasting, talent pools, AI tool adoption, workflow automation, process governance, compliance, ATS/HRIS data integrity, reporting, and recruiter enablement. Manages Recruiting Operations, develops recruitment leaders, supports client hiring strategy, and represents TA in executive and client discussions.

Manage product launches and operational improvements, test processes, coordinate issue resolution with headquarters, create training and support materials, train Sales and Operations teams, manage marketing and sales collateral, and gather frontline feedback to improve products and processes.

Leads call center operations by managing staffing, performance, training, budgets, schedules, KPIs, service levels, and continuous improvement. Develops action plans, motivational incentives, and ramp-up goals while coordinating with partners and internal departments. Ensures operational excellence, quality, productivity, and SLA compliance through reporting, workforce planning, and team development.

Lead and optimize end-to-end sales processes across the customer lifecycle, driving improvements in lead generation, onboarding, pipeline management, account prioritization, and closing. Manage and develop cross-functional teams, influence strategic decisions, implement best practices, and support operational plans to improve sales efficiency and business performance.

Leads the REPH Coplogic Sales organization by managing supervisors and team leads, driving revenue and conversion performance, overseeing pipeline forecasting, developing sales talent, and ensuring operational excellence. The role owns dashboards, workforce planning, process improvement, cross-functional coordination, Salesforce data quality, strategic initiative execution, and organizational readiness for growth.

Manages daily business process transactions and analyst teams, ensuring efficient, compliant, and high-quality operations. Leads process improvements, monitors performance metrics, supports budgeting and resource allocation, and presents reports to senior management. Provides team guidance and collaborates with leadership on process strategies and operational enhancements.

Leads insurance placement and policy servicing operations in the Philippines. Oversees team performance, workload planning, service levels, quality, controls, compliance, stakeholder coordination, and policy lifecycle delivery. Manages escalations, audits, process improvements, automation, system adoption, reporting, and risk remediation while developing team capability and ensuring accurate, timely, client-focused service across regional operations.