Business Development and Franchise Operations Manager

This position is responsible for identifying, developing and tapping business opportunities that generate new revenue streams and expand distribution channels. The position also oversees Franchise Operations, ensuring consistent implementation of strategic plans and standard operational policies and procedures across all Franchise locations, thereby increasing sales and profitability to ultimately yield greater business value.
Duties and Responsibilities:
1. Business Planning and Development
 Provide direction on overall business thrusts in terms of product lines, distribution channels and expansion plans.
 Formulate and implement strategies for sustained business growth and development of new product lines and services.
 Identify, study and evaluate new business opportunities and revenue streams.
 Prepare the annual Business Development Plan and Work Plan, manage budgets and allocate resources for maximum efficiency and impact.
 Define and follow up on yearly targets and objectives, analyzing key indicators periodically and directing efforts to achieve results.
 Conduct research and market analysis on possible target locations where it may be feasible for new franchise stores to operate.
 Proactively build alliances and network with potential local/international partners for new opportunities and franchise expansion.
 Pursue industry contacts to explore supplier partnerships that enhance capabilities to meet franchise store expansion/acquisition goals.
 Coordinate and collaborate with Marketing in the conduct of research on new business models/ventures to support business development objectives.
2. Franchise Operations Development
 Conduct regular visits to Franchise stores, coordinating with their respective Operations Managers, Store Managers, Team Leaders and Team Captains to implement and execute agreed strategic marketing plans, sales and business initiatives. 
 Drive revenue, growth and profitability of the Franchisee’s business, promoting a collaborative approach to strengthen the partnership and maintain Franchisee satisfaction and loyalty.
 Ensure that proper tools and systems are utilized to monitor Franchisee’s performance and progress towards the business plan.
 Identify performance gaps, determine possible interventions and coordinate with Departments to provide necessary support and services.
3. Staff/People Development
 Motivate and mentor staff towards customer delight, integrity and excellence on the job.
 Appraise performance and prepare recommendations on staff hiring, promotion, training and development.
 Recommend plans and programs to enhance people development, learning and growth.
 Review and recommend for approval of staff work schedules including leave requests, undertime, overtime and other work/attendance-related matters
 Review and recommend commendation (for exemplary staff performance) or disciplinary action (for erring staff).
Qualifications:

• At least 5 years solid managerial experience in Operations, Business Development or Marketing
• Knowledge of Franchise Store Operations in the Food Industry
• Knowledge in Marketing
• Excellent Presentation Skills and Communication Skills (written and oral)
• Time and Stress Management Skills
• Negotiation Skills
• Able to Role Model values of honesty, excellence, responsibility, respect, ownership, integrity and customer first