Top Operations Management Jobs in Davao City

Own day-to-day business operations, coordinating priorities, people, contractors, clients, members, and follow-ups. Maintain records, CRM data, KPI dashboards, SOPs, workflows, onboarding, community support, content publishing, and growth campaign execution. Serve as an operational filter for the Founder and Growth Operator, escalating only critical matters. The role requires proactive judgment, confidentiality, strong organization, and dependable execution in a fast-moving remote business.

Project-based Operations Manager responsible for assessing a law firm’s workflows, developing standardized operating procedures, creating training materials, implementing improved processes, and training staff. The role focuses on building scalable operational infrastructure rather than managing existing operations. Responsibilities include identifying inefficiencies, improving accountability and consistency, managing implementation independently, and conducting follow-up reviews after project completion. The engagement transitions to monthly process check-ins after the initial project.

Own operational performance for a client by improving processes, systems, data, project execution, AI automation, and organizational structure. Responsibilities include building KPI dashboards, resolving data inconsistencies, driving projects, auditing and integrating technology systems, implementing AI workflows, documenting SOPs, and clarifying accountability. The role requires independently diagnosing problems, designing solutions, executing changes, and ensuring adoption in founder-led or growing businesses.

Own day-to-day operations and go-to-market for Binance Chat: manage feature rollouts, content governance, metrics, user feedback, and cross-functional coordination to improve growth, engagement, and product health.

The Talent Operations Manager will oversee the entire hiring process, write compelling job descriptions, manage candidate pipelines, and optimize recruitment systems to ensure efficient hiring practices for elite talent.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

Lead and coach a team of recruiters to meet account hiring goals; develop sourcing strategies, manage performance and reporting, ensure SLA adherence, forecast resourcing, maintain data integrity, and partner with CRM and senior leadership to drive client satisfaction.

Lead and develop managers and senior staff across US and Philippine teams, drive operational excellence, oversee workflows (ClickUp), support change management, foster culture and employee growth, ensure client commitments and collaborate with HR on escalations.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Lead and manage Service Desk and End-User Computing teams to deliver day-to-day end-user support, incident and escalation management, and continuous improvement of ITIL-aligned processes. Own SLAs/OLAs, knowledge base, CSAT monitoring, and performance reporting; coordinate with Security Operations for incident response and drive AI/automation adoption across front-line support.

Lead Philippines finance and operations: manage GL/AP/AR, month/quarter/year-end close, inventory/COGS and equipment depreciation, prepare PFRS/IFRS financial statements, ensure BIR/SEC tax compliance and filings, handle audits, design SOPs and internal controls, leverage NetSuite/cloud ERP to automate reporting and support cross-functional budgeting and inventory tracking for a distributed team.

Oversee day-to-day operations for client delivery in a high-growth BPO, ensure service quality and consistency, support process improvements, enable employee development, and partner with cross-functional teams to meet client KPIs and operational goals.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Own high-priority strategic and operational mandates across areas such as service delivery, commercial enablement, business performance, market development, product development, and cross-functional initiatives. Responsibilities include structuring ambiguous problems, developing recommendations, leading implementation, building dashboards and operating cadences, improving processes, tracking performance, and taking increasing ownership of functions, markets, or business areas.

Lead sales operations for Malaysia and Singapore, driving performance management, returns and AR governance, incentive program administration, contract and SOP governance, process improvement, and team leadership to ensure operational rigor and commercial alignment.

Lead and scale post-purchase customer operations for a DTC e-commerce brand: build SOPs, automate workflows, own KPI reporting (returns, exchanges, cart recovery), coach remote support agents, drive revenue recovery and continuous process improvement using data and cross-functional collaboration.

Oversee contact centre operations, workforce planning, resource allocation, performance management, and team leadership. Develop efficiency and customer satisfaction strategies, monitor KPIs, implement corrective actions, ensure regulatory compliance, and collaborate with Quality Assurance and Training teams. Coach leaders and agents while fostering employee engagement, well-being, and professional development.

Owner of Propeller's 24/7 chat and email support operations: lead and coach a global support team, drive operational performance and process improvements, implement AI-enabled workflows, and partner cross-functionally to improve speed, quality, and customer experience.

Manage day-to-day call center operations for assigned client programs, lead and develop front-line supervisory staff, monitor KPIs and financials, implement action plans to improve performance, collaborate with HR and support teams on staffing and training, and escalate operational issues to senior management.

Lead end-to-end e-commerce operations: own inventory, forecasting, reorder cycles, supplier and 3PL management, China→US logistics, and customs. Build KPI dashboards, SOPs, and automate workflows (Notion/ClickUp/AI). Manage remote team performance, hiring, onboarding, contractor payments, and monthly OPEX reporting to drive reliable, scalable fulfillment and operational accountability.

Own the client lifecycle for law firm clients: launch campaigns, manage lead distribution/routing, resolve lead-quality disputes with data, lead a small team, maintain Monday.com and SOPs, and coordinate fulfillment partners and call centers.

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

Lead crew case management operations for high-complexity clinical, legal, and logistical cases. Manage a specialist team, review care plans, coordinate with medical, legal, and HR teams, support shipboard medical teams and 24/7 duty rotation, oversee disembarkations and return-to-work planning, conduct utilization reviews and arbitration representation, drive performance metrics, policy development, and crew health program design.

Lead and manage crew case management and clinical operations, overseeing high-complexity clinical, legal, and logistical cases. Coordinate care plans, disability claims, disembarkations, medevacs, and return-to-work planning. Support shipboard medical teams, participate in 24/7 duty rotation, drive quality improvement, policy development, KPI monitoring, team coaching, and crew health program development.

Lead end-to-end process transitions in a BPO environment, manage onsite client engagements, assess and re-engineer processes and offshoring feasibility, oversee program management for small-to-medium engagements, and drive business development in select accounts.