Senior Manager, GMA Operations

JOB DESCRIPTION
This role leads the development and implementation of practical market access solutions, helping manufacturers navigate global regulatory, technical, and certification requirements to drive business growth. By collaborating with cross-functional teams - including business leadership, sales enablement, Digital IT, and Business Development - the position shapes strategies to expand global market access and enhance service offerings. Additionally, the role engages key stakeholders to identify emerging needs and align solutions with industry demands.
RESPONSIBILITIES

• Oversee the industry-wide development and implementation of GMA services aligned with strategic growth priorities.
• Collaborate with BU/industry leadership and regional leads to assess market needs and formulate service strategies.
• Partner with BU/Divisional leadership, operations, and sales to create market assessments, value propositions, and strategies for revenue growth.
• Lead ULS GCM business strategy and execution, ensuring alignment with organizational goals.
• Drive GMA knowledge management to enhance expertise for ULS GCM content development and business growth.
• Address urgent and sensitive customer issues promptly and effectively.
• Support industry leadership in shaping global strategies, goals, and plans.
• Optimize processes to ensure operational excellence in certification and GMA project execution.
• Foster collaboration between the Research team and key stakeholders (GMA Knowledge, Digital IT, Sales Enablement, vendors, etc.).
• Maintain an updated GMA service portfolio, ensuring compliance with regulations and competitive positioning.
• Manage direct reports by setting clear objectives, providing feedback, career guidance, and ensuring policy adherence.
• Develop and refine KPIs, monitoring performance to meet quality and delivery targets.
• Leverage Analytics, Automation, and AI to enhance efficiency and reduce costs.
• Adhere to Underwriters Laboratories' Code of Conduct and security protocols.
• Perform additional duties as assigned.

QUALIFICATIONS

• Bachelor's or Master's degree with 10+ years of experience in GMA business across competitive, country-specific markets.
• Proven track record in driving customer-focused GMA service solutions and leading cross-regional projects.
• Strong project management skills with success in executing strategies and delivering results through cross-functional collaboration.
• Experience managing large teams (100-120 HC), ensuring KPI achievement and navigating daily operational challenges.
• Expertise in change management and improving tools/processes within the GMA team.
• Business-oriented mindset with the ability to act as a strategic partner and people leader.
• In-depth understanding of UL's internal systems, processes, and accreditations is a plus.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.