Top Tech Jobs & Startup Jobs in Manila

The role seeks fresh graduates for customer service positions, focusing on responding to customer inquiries and resolution processes.

Supports complex operations and customer support initiatives, resolves escalated issues, interprets policies and procedures, guides staff, processes requests, and recommends process improvements. Collaborates with colleagues and managers, interacts with internal customers, exercises independent judgment, and follows risk, compliance, and operational control requirements. The role is fully on-site and requires availability during U.S. hours.

Investigates payment inquiries for global financial institution clients, including incorrect SWIFT, FEDWIRE, CHIPS, and Telex instructions. Sends, corrects, returns, cancels, holds, and re-effects payments while maintaining accurate records. Performs routine clerical operations such as logging, batching, distributing, filing, photocopying, answering phones, and handling mail. Works under close supervision, follows established procedures, escalates issues appropriately, and supports payment processing pools during US shifts and local holidays.

Translates tax reporting and withholding business needs into requirements, process documentation, test plans, test cases, and scripts. Executes end-to-end testing, validates data integrity and calculations, captures audit-ready evidence, identifies defects, coordinates remediation and retesting, and communicates risks and outcomes. Partners with Technology, Operations, and business stakeholders to improve quality, efficiency, controls, and automation in a regulated environment.

Manage fee-billing setups, workflow case management, and inquiries to ensure accurate, timely client invoices across CIB product lines. Coordinate with revenue, relationship, and billing technology teams, clear suspense files, maintain MIS, follow SLAs, escalate issues, and lead process improvements and risk mitigation.

Lead fraud protection and remediation for global banking clients. Own fraud KPIs, analyze client data to identify trends, resolve escalations, drive strategy and change initiatives, manage high-pressure operations, build stakeholder relationships, and develop a high-performing fraud team.

Leads a frontline customer support team serving Coinbase customers across phone, messaging, and email. Owns SLA, productivity, quality, first-contact resolution, and other performance metrics; coaches agents using Salesforce, Looker, and Maestro QA data; partners with Workforce Management, Quality, Training, and Program teams; improves workflows and customer experience; and manages documentation, corrective action, and compliance processes.

Lead major security incident response as incident commander, conduct advanced investigations across security telemetry, perform expert-level searches and Managed Security Requests, produce detailed incident reports, perform quality audits, provide technical leadership and training, recommend process improvements, and support strategic operational tasks. Must work varied shifts, nights/weekends, and render overtime as needed.

Perform network activations and migrations, configure and troubleshoot routing (BGP/OSPF/EIGRP), deploy cloud and virtual appliances (AWS/Azure, FortiGate, Silverpeak), manage UTM and authentication systems, collaborate with carriers and teams to resolve connectivity issues, maintain documentation, and support complex network deployments and customer integrations.

Perform network activations and customer migrations (SD-WAN, IPsec, MPLS, NaaS, VPN), configure and troubleshoot routing (BGP, OSPF, EIGRP), deploy cloud network services (Azure, AWS) and virtual appliances, manage Fortinet ecosystems, collaborate with carriers and internal teams, maintain documentation, and provide technical leadership for successful activations and issue resolution.

Supports Mastercard customers through telephone, email, chat, and social channels, resolving product and service issues while meeting service standards and SLAs. Analyzes customer trends, investigates complex inquiries, escalates issues, and contributes to process improvement and resource optimization initiatives. The role also supports forecasting, planning, project coordination, and business case development. Advanced Mandarin and English fluency is required.

Lead strategy and transformation consulting engagements for clients across industries. Develop data- and technology-enabled strategies, manage senior client relationships, assess organizational readiness, oversee project delivery, and present recommendations. Lead and mentor consulting teams, collaborate with internal stakeholders, identify business development opportunities, scope proposals, and contribute to innovative solutions and firm intellectual capital.

Manage end-to-end content program operations across Thought Leadership, Events, Digital/Social, and Direct Marketing. Run ceremonies, maintain program plans, RAID logs, stage-gates, and governance (metadata, version control, accessibility, compliance). Operationalize AI-enabled content workflows under Responsible AI guardrails; partner with creative, agencies, and Compliance/Legal. Produce dashboards, drive continuous improvement, and support budget, vendor, and resourcing coordination.

Participate in Mondelēz International’s graduate program, developing professional skills through work in a fast-paced, changing environment. Graduates will receive support, learning opportunities, and encouragement to take on challenges, grow professionally, and contribute to the company’s snacking business. The role is part of the Southeast Asia organization and offers no relocation support.

Graduate program opportunity at Mondelēz International for candidates graduating in 2026. Participants will join the company’s early-career workforce, develop professionally in a fast-paced snacking business, receive support and learning opportunities, and contribute across the organization. No specific responsibilities, work schedule, travel requirements, or technical qualifications are provided. Relocation support is unavailable.

Lead and standardize compensation-related service operations within a shared services environment. Ensure SLAs are met, develop SOPs and training, ensure policy and legal compliance, analyze exceptions, recommend process improvements, and drive continuous improvement for the team.

Lead analytic client engagements in the Financial Services sector, developing predictive risk management and business intelligence solutions using data science methodologies.

Support facilities and procurement operations: manage sourcing, vendor onboarding, contracts, POs, cost forecasting, risk mitigation, and procurement data/reporting. Run RFPs/RFIs via Coupa and improve procurement processes to ensure supply continuity and cost savings.

The Hybrid Healthcare Representative promotes and creates demand for ethical products among specialists, formulates sales strategies, and develops programs while monitoring market activities.