Vice President - USD ACH Ops Manager Manila

Job Description
Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.
As a Vice President within ACH Processing, you will lead day-to-day ACH Operations and drive operational excellence in payment processing. In this strategic role, you will manage all aspects of ACH Production, overseeing operational and staff activities to deliver high-quality services to our clients. You will have the opportunity to influence key business initiatives, implement innovative solutions, and collaborate across departments to ensure best-in-class client service. You will be responsible for administrative functions, ensuring strict adherence to corporate policies, departmental procedures, and regulatory requirements. Be part of a dynamic organization that values leadership, innovation, and professional growth, and play a pivotal role in shaping the future of ACH Operations.
Job responsibilities

• Manage day-to-day ACH operational activities to ensure strong performance, leveraging key indicators, data analytics, reporting, and operational controls.
• Oversee staff administrative functions and daily operations across all ACH Production areas, including Days/Evenings/Nights shifts, Preauthorized Draft Entry System (PDES), Return Items, Depository Concentration Services (DCS), Tax Payment Services, Database Maintenance, ARC Admin, and Return Item Monitoring.
• Manage and control file monitoring, job scheduling, file distribution, accounting, and settlement activities for ACH, DCS, PDES, and Return Items to ensure deadlines, departmental standards, and regulatory requirements are met.
• Supervise the review, decisioning, and processing of admin returns for clients subscribed to ARC Admin, and ensure all proof processes comply with corporate policies and accounting standards, including proper submission to the general ledger (SAP).
• Manage day-to-day operational activities to ensure strong performance, leveraging key indicators, data analytics, reporting, and operational controls.
• Participate in disaster recovery planning, procedure updates, testing, and staff readiness for ACH operations.
• Implement procedural changes and recommend automation strategies to improve controls, maximize efficiency, and enhance service quality.
• Provide senior management with daily and monthly quality and volume metrics.
• Collaborate with GAD and internal Control groups to ensure compliance with audits, corporate policies, and regulatory requirements.
• Foster an inclusive and engaging culture to attract, develop, and retain top, diverse talent.

Required qualifications, capabilities and skills

• Minimum of 3 years' experience leading Payments, Cash, or Treasury Operations, with a focus on operational processes, controls, and problem solving.
• Proven people management skills, including hiring, developing, and retaining high-performing teams.
• Data-driven leader able to synthesize insights and communicate effectively with senior management.
• Strong communication and diplomacy skills to influence cross-functional teams, drive change, and implement projects.
• Demonstrated ability to manage rapid change and adapt to new business initiatives.
• Solid business acumen and commercial market awareness.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.