We are seeking a results-driven Operations Manager to oversee and optimize day-to-day operations for our retail account. The ideal candidate will ensure operational excellence, drive performance metrics, and lead cross-functional teams to deliver exceptional customer service and business outcomes.
Key Responsibilities:- Operational Oversight: Manage daily operations across retail sites/accounts, ensuring efficiency, compliance, and service quality.
- Team Leadership: Supervise and mentor team leads and staff, fostering a high-performance culture.
- Client Management: Serve as the primary point of contact for the retail client, ensuring alignment with business goals and service expectations.
- Process Improvement: Identify gaps and implement process enhancements to improve productivity and customer satisfaction.
- Performance Monitoring: Track KPIs, analyze data, and generate reports to inform strategic decisions.
- Inventory & Logistics: Oversee inventory control, supply chain coordination, and vendor management.
- Budget Management: Assist in planning and managing budgets, cost control, and resource allocation.
- Compliance & Standards: Ensure adherence to company policies, safety regulations, and industry standards.
- Minimum of 5 years’ experience in operations management, preferably in retail or BPO environments.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in data analysis and operational tools (e.g., Excel, ERP systems).
- Ability to work in a fast-paced, client-facing environment.
- Experience managing large teams or multi-site operations.
- Familiarity with retail KPIs and customer experience metrics.
- Lean Six Sigma or similar process improvement certification is a plus.
Top Skills
What We Do
We are a global customer support partner delivering high-touch, omnichannel CX solutions for brands of all sizes. With operations across the USA, Mexico, Guatemala, Belize, Colombia, and the Philippines, cxperts provides scalable, cost-efficient onshore, nearshore and offshore support without compromising quality.
As a trusted extension of every brand we represent, we deliver expert customer support tailored to your industry—whether eCommerce, healthcare, BFSI, or other key verticals. Our team brings deep domain expertise, operational agility, and a relentless focus on satisfaction, one interaction at a time.
What sets us apart:
✓ Industry-specialized CX services
✓ Bilingual, culturally aligned agents
✓ Commitment to performance and consistency
✓ Rapid scalability and flexible support models
Let cxperts be your edge in today’s experience-driven market.
Learn more at www.cxperts.us
