Top Operations Management Jobs in Caloocan

This role involves shaping the global payment strategy, improving payment operations, managing partner relationships, ensuring regulatory compliance, and optimizing risk and chargebacks in payment processes.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

Manage employee relations and HR operations for the Manila office, including performance improvement plans, disciplinary and grievance processes, absence management, labor-law compliance, exit interviews, manager support, training, onboarding, offboarding, benefits administration, and HR projects. Partner with managers and senior leaders as a trusted people advisor while supporting a fast-paced, hybrid global organization and working European hours.

The Talent Operations Manager will oversee the entire hiring process, write compelling job descriptions, manage candidate pipelines, and optimize recruitment systems to ensure efficient hiring practices for elite talent.

Oversee contact centre operations, workforce planning, resource allocation, performance management, and team leadership. Develop efficiency and customer satisfaction strategies, monitor KPIs, implement corrective actions, ensure regulatory compliance, and collaborate with Quality Assurance and Training teams. Coach leaders and agents while fostering employee engagement, well-being, and professional development.

Lead and coach a team of recruiters to meet account hiring goals; develop sourcing strategies, manage performance and reporting, ensure SLA adherence, forecast resourcing, maintain data integrity, and partner with CRM and senior leadership to drive client satisfaction.

Lead and manage one or more global content teams, overseeing day-to-day operations, recruitment, training, performance management, and client issue resolution. Drive process improvements, deliver quality and service targets, coach managers and specialists, manage stakeholder relationships, and execute cross-functional initiatives to meet divisional objectives.

Manage day-to-day call center operations for assigned client programs, lead and develop front-line supervisory staff, monitor KPIs and financials, implement action plans to improve performance, collaborate with HR and support teams on staffing and training, and escalate operational issues to senior management.

Owns and coordinates the APAC Operations first-line risk and control framework. The role oversees operational risks, incidents, issues, remediation, control assessments, KRIs, governance reporting, change risk, and operational resilience. It investigates material events, challenges root-cause analyses, tracks remediation, escalates weaknesses, and partners with Operations, Risk, Compliance, Audit, Technology, and global control teams. The manager also influences senior stakeholders, leads regional initiatives, coaches teams, and promotes consistent risk-control practices.

Manage and optimize product operations by monitoring performance, ensuring operational readiness for launches, coordinating cross-functional issue resolution, maintaining workflows and documentation, tracking metrics, supporting incident management, and driving process improvements for scalability and reliability.

Lead and develop managers and senior staff across US and Philippine teams, drive operational excellence, oversee workflows (ClickUp), support change management, foster culture and employee growth, ensure client commitments and collaborate with HR on escalations.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Lead a cluster team to deliver best-in-class customer experience and FinOps: ensure timely/accurate invoicing and job closure, govern and standardize FinOps processes, drive KPI performance, handle escalations and risk, collaborate cross-functionally, and streamline downstream processes to support SCM operations.

Manage sales operations for a 200-person sales division by reporting on performance, conducting analysis, identifying improvement opportunities, designing solutions, refining processes, and executing or automating recurring workflows. The role requires strong analytical and problem-solving skills, SQL proficiency, cross-functional collaboration, and an execution-oriented approach.

Lead Philippines finance and operations: manage GL/AP/AR, month/quarter/year-end close, inventory/COGS and equipment depreciation, prepare PFRS/IFRS financial statements, ensure BIR/SEC tax compliance and filings, handle audits, design SOPs and internal controls, leverage NetSuite/cloud ERP to automate reporting and support cross-functional budgeting and inventory tracking for a distributed team.

Lead day-to-day ERP operations for Microsoft Dynamics 365, manage system project lifecycles, permissions, issue resolution, testing, deployments, and timesheet/resource processes. Coordinate cross-functional stakeholders and vendors, develop documentation and training, and drive standardization and automation to improve operational efficiency across global teams.

Oversee day-to-day operations for client delivery in a high-growth BPO, ensure service quality and consistency, support process improvements, enable employee development, and partner with cross-functional teams to meet client KPIs and operational goals.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

The Operations Manager leads in a high-volume customer service environment, ensuring quality service, team performance, coaching, and process improvements. They are responsible for meeting financial and performance targets while fostering a positive team culture.

The Operations Manager (Voice) leads a call center team, ensuring service quality and performance meets contractual standards while mentoring team leaders and supporting client expansion.

Own and lead APAC payroll operations, ensuring accurate, timely, and compliant payroll processing across countries. Manage payroll staff through mentorship and support, oversee third-party payroll and accounting providers, coordinate with internal and external stakeholders, monitor international payroll regulations, and implement best practices, KPIs, and SLA metrics. The role requires strong analytical, problem-solving, people-management, and process-improvement skills in a fully remote, asynchronous environment.

The Program Manager drives cross-functional initiatives, from process design to software implementation, ensuring alignment and measurable outcomes with senior leaders.

Manage end-to-end 3PL warehouse and logistics operations, ensure service levels and cost efficiency, develop performance dashboards and reports, partner with stakeholders, and drive continuous improvement across supply chain operations.

The Operations Accounting Manager oversees accounting operations, ensuring compliance and accuracy in financial reporting while managing a team and optimizing processes.