Top Operations Management Jobs in the Philippines

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Lead a remote pod of Account Specialists managing Amazon client accounts. Responsibilities include coaching, one-on-ones, performance conversations, quality assurance, workload planning, timesheet review, leave coverage, onboarding, training, and limited account management. The role progresses from learning Amazon processes to independently leading pod routines within 90 days.

Manages call center scheduling operations for physician services, including customer service quality, productivity, staffing, coaching, hiring, evaluations, metrics, reporting, training, and process improvement. Resolves escalated customer issues, coordinates resources, enforces policies, and ensures compliance with HIPAA, PHI, billing, collection, and regulatory requirements. The role also oversees scheduling-related operations and supports authorization, insurance verification, and eligibility functions.

Manages day-to-day delivery across multiple contact center accounts, ensuring SLA, KPI, profitability, sales, and revenue-growth targets are met. Leads team development, workforce planning, client relationships, reporting, escalations, onboarding, and process improvement. Partners with clients and internal commercial teams to expand accounts, improve conversion, and support scalable operations.

Manages business operations for the Quezon City location. The provided description contains no further responsibilities, qualifications, technology requirements, compensation, travel, or clearance details.

Oversee daily business operations, support team members, monitor workflows, coordinate projects and deadlines, maintain operational systems and documentation, and identify process improvements. Use ClickUp, Close CRM, and other SaaS tools to organize work and records. Collaborate with the business owner on strategy, execution, digital marketing support, and continuous improvement while communicating proactively and working independently.

Coordinates global research operations, including article publication, content management, vulnerability disclosure tracking, collaboration administration, knowledge management, reporting, and commercial research tracking. Maintains accurate records, research systems, inventories, and publication workflows while supporting distributed teams. Identifies process improvements, reduces manual effort, and provides clear status updates to technical and non-technical stakeholders.

Owns cross-department operations as the CEO’s right-hand operator, coordinating Sales, Marketing, Customer Success, and Product. Responsibilities include KPI tracking, quality control, SOP enforcement, executive support, client communication, event logistics, CRM and AI workflow oversight, and process improvement. The role requires high responsiveness across time zones, including six-day workweeks and occasional travel, with potential growth into a COO position.

Owns BPO customer service performance, quality, staffing coverage, escalations, and KPI delivery. The role leads Leads and Specialists, manages development plans and performance improvement plans, resolves operational blockers, collaborates cross-functionally, and drives short- and long-term process improvements. It also partners with workforce management on forecasting and business continuity while translating data and team insights into measurable operational actions.

Own strategic finance and commercial operations, including financial modeling, pricing frameworks, contract support, process automation, funnel analysis, forecasting, and capital planning. Partner cross-functionally with Sales, Marketing, Product, Engineering, and Finance to accelerate revenue, improve margins, operationalize product offerings, and translate financial insights into business recommendations.

Manages contact center operations by ensuring profitability, meeting client KPIs, monitoring service and sales metrics, coordinating workforce staffing, and leading performance management. Coaches supervisors and associates, administers incentives and corrective actions, analyzes operational data, and communicates program performance to clients and senior leadership. The role emphasizes team morale, customer satisfaction, attendance, policy adherence, and continuous performance improvement.

Leads a multi-team auto finance funding operations site, overseeing managers, performance, staffing, controls, customer and dealer experience, and continuous improvement. Establishes operating rhythms, monitors results, resolves escalated issues, identifies root causes, and implements sustainable action plans. Partners with risk, compliance, fraud, technology, product, finance, quality, training, and HR stakeholders to execute operational changes while maintaining accuracy, efficiency, and control discipline.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Own day-to-day business operations, coordinating priorities, people, contractors, clients, members, and follow-ups. Maintain records, CRM data, KPI dashboards, SOPs, workflows, onboarding, community support, content publishing, and growth campaign execution. Serve as an operational filter for the Founder and Growth Operator, escalating only critical matters. The role requires proactive judgment, confidentiality, strong organization, and dependable execution in a fast-moving remote business.

Manage product launches and operational improvements, test processes, coordinate issue resolution with headquarters, create training and support materials, train Sales and Operations teams, manage marketing and sales collateral, and gather frontline feedback to improve products and processes.

Leads global customer care operations by managing SLAs, KPIs, client relationships, reporting, workforce planning, budgets, P&L, compliance, training, technology deployments, and continuous process improvement. Partners cross-functionally to resolve customer-impacting issues, improve efficiency, meet service goals, and maintain operational excellence.

Supports the Country Manager and Regional Program Manager with program planning, implementation, stakeholder coordination, project tracking, documentation, reporting, budgeting support, and risk escalation. Coordinates with local partners, NGOs, vendors, beneficiaries, and U.S.-based teams. Maintains audit-ready project files, prepares scopes of work, briefings, proposals, and progress updates, and helps ensure programs are delivered effectively and aligned with organizational policies.

Manages high-volume ecommerce imagery operations, including shotlist creation, asset intake, metadata validation, version control, content readiness, and production tracking. Partners with studio, photography, retouching, product setup, and content teams to ensure accurate imagery moves efficiently from capture to site. Provides workflow guidance and task prioritization for a Content Operations Coordinator while maintaining documentation, standards, and scalable digital asset management processes.

Coordinate international shipments of machines, components, and spare parts from dispatch through delivery. Manage customs documentation, inventory records, carrier communications, vendor invoice verification, discrepancy resolution, cost tracking, operational documentation, and administrative workflows. The role requires strong organization, independent task ownership, professional communication, spreadsheet proficiency, and familiarity with international shipping and EU import/export procedures.

Lead end-to-end implementation and transition projects for U.S. healthcare clients in a BPO environment. Responsibilities include defining scope and timelines, managing cross-functional operational and technology workstreams, coordinating stakeholders, maintaining project governance and risk documentation, ensuring HIPAA and PHI compliance, overseeing training and knowledge transfer, validating operational readiness, and driving successful go-live delivery within scope, budget, schedule, and quality standards.

Leads the Manila offshore operations center supporting customer service, after-sales service, dispatch, finance, and marketing functions. Owns operating model strategy, service and cost performance, leadership development, workforce planning, governance, risk, business continuity, technology, AI, automation, and transitions of work from Australia and New Zealand. The role requires transforming operations, managing outsourcing partners, leading system changes, and ensuring compliance, quality, and customer outcomes across multiple functions.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Lead operational risk and control activities for securities services: identify risks, design and test controls, manage remediation, coordinate audits, analyze data, drive process improvements, and partner with global stakeholders to strengthen the control framework and ensure regulatory compliance.

Responsible for overseeing business operations in a full-time senior management role based in Makati City, Philippines. Specific operational duties and requirements are not provided.

Own day-to-day Amazon FBA operations, manage projects from planning through execution, monitor performance, solve operational issues, improve workflows, coordinate follow-ups, and identify growth opportunities. The role requires strong Amazon experience, analytical thinking, attention to detail, initiative, adaptability, organization, and dependable ownership in a fully remote environment.