Top Operations Management Jobs in the Philippines

Manages specialized banking operations teams, including international payment processing and customer service operations. Oversees staffing, training, coaching, performance, budgets, regulatory compliance, risk controls, workflow improvements, procedures, reporting, and issue escalation. Requires knowledge of International Funds Transfer, SWIFT, Fedwire, foreign exchange payments, and CHIPS. The role leads process improvement and migration initiatives, collaborates with internal and international partners, and works on-site in Taguig City on flexible shifts.

Manage day-to-day mortgage closing operations and a team supporting loan processing, documentation, and compliance. Drive performance, process improvements, stakeholder engagement, policy implementation, budget/resource allocation, and employee development while ensuring regulatory and investor requirements are met.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

Manage business operations, project workflows, CRM pipelines, automations, lead tracking, and customer engagement systems. Maintain project dashboards, monitor deadlines, coordinate outsourced work, improve operational processes, organize LinkedIn lead databases, and support outreach follow-up. Provide light executive assistance through reminders, progress updates, and occasional scheduling. The role requires proactive, independent coordination across multiple priorities and systems.

Oversee night-shift manufacturing operations, production scheduling, resource allocation, quality, safety, and order fulfillment. Lead and mentor cross-functional teams, track throughput and performance KPIs, address production issues, coordinate maintenance, and maintain documentation. Drive Lean, Six Sigma, and continuous-improvement initiatives using statistical analysis and quality tools to improve productivity, efficiency, and defect prevention.

Oversee a payment-card personalization site, leading workforce performance, cost, quality, SLA, safety, security, certifications, continuous improvement, profitability, customer collaboration, and people development. Manage crisis response, business resilience, ESG/QHSE/HR compliance, risk strategies, management committee representation, reporting, and special projects.

Manage IT managed-services delivery for client accounts, including operational reporting, service-level governance, incident/problem/change/continuity processes, service improvement plans, contract awareness, customer communication, and infrastructure maintenance coordination. Lead governance and process improvement across technical teams, coordinate data centre service requests and project-to-BAU handovers, support team performance, and maintain service quality and customer satisfaction.

Lead and manage collections operations teams, develop and execute operational and collections strategies, ensure regulatory compliance and risk controls, drive process improvements, allocate resources, influence stakeholders, and develop talent to meet business objectives and performance targets.

Supervise loan production or servicing teams, ensuring timely, accurate, compliant processing. Resolve lending and documentation issues, improve processes and risk controls, manage staffing and resources, collaborate with internal and external stakeholders, and mentor or hire team members.

Lead Manila-based back-office operations across multiple departments, overseeing HR administration, timesheets, payroll approvals, attendance, leave, rostering, onboarding, offboarding, engagement, retention, and performance management. Coordinate processes between Australian and Manila teams, ensure policy and employment compliance, resolve employee queries, support managers, and develop staff while driving efficient, consistent operations.

Project-based Operations Manager responsible for assessing a law firm’s workflows, developing standardized operating procedures, creating training materials, implementing improved processes, and training staff. The role focuses on building scalable operational infrastructure rather than managing existing operations. Responsibilities include identifying inefficiencies, improving accountability and consistency, managing implementation independently, and conducting follow-up reviews after project completion. The engagement transitions to monthly process check-ins after the initial project.

Oversee assigned lines of business, lead and develop teams, manage operational KPIs, analyze performance data, and drive process improvement. The role manages client and stakeholder relationships, compliance, budgets, cost performance, escalations, crisis response, and communication of business priorities. It promotes accountability, collaboration, operational excellence, and continuous improvement across a metrics-driven BPO or contact center environment.

Manage day-to-day operations for trade shows and exhibitions, coordinating logistics, suppliers, labour, freight, travel and schedules. Monitor KPIs, identify risks, implement process improvements, support budgeting and cost tracking, maintain documentation and compliance, and lead the operations team to ensure successful project delivery.

Manages call center strategy, systems, staff, budgets, performance, quality assurance, equipment, and process improvements. Responsibilities include capacity planning, technology evaluation, system implementation, user acceptance testing, performance reporting, employee recruitment and development, scheduling, budgeting, maintenance, and operational problem resolution. Experience with international telecommunications sales campaigns conducted through non-voice channels is preferred.

Manages international telecommunications chat operations by developing strategies, systems, processes, staffing plans, budgets, quality programs, and performance reporting. Responsibilities include capacity planning, technology evaluation, system implementation, troubleshooting, upgrades, recruiting and coaching employees, scheduling, financial analysis, equipment maintenance, and continuous operational improvement. Recent experience managing an international telco non-voice chat campaign is required.

Manage the fraud-clearing queue for lending operations: supervise staff resolving fraud alerts, coordinate investigations and escalations, ensure timely case clearance and compliance, maintain metrics and reporting, and collaborate with risk, legal, and customer service to remediate issues and improve processes.

Manage operations for new product launches, including reporting on product performance, conducting analyses, identifying improvement opportunities, designing solutions, refining processes, and executing or automating recurring workflows. Partner cross-functionally to implement changes and support growth across financial products such as credit cards, invoice financing, payments, and payroll.

Lead an operations team to meet KPIs by coaching teammates and team leaders, assigning tasks, improving daily processes, analyzing data, and handling chargebacks/disputes to deliver excellent customer experience.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Lead end-to-end outsourced electronics manufacturing operations in the Philippines. Own partner engagement, factory performance, compliance (CSER/EHS), KPIs (OTIF, quality, cost), continuous improvement (lean/Six Sigma), risk mitigation, and people development. Coordinate cross-functional teams, resolve escalations, and drive operational excellence across high-mix, complex product lines.

Leads day-to-day customer experience and back-office operations, ensuring productivity, quality, service-level, and client commitments. Responsibilities include monitoring performance, managing escalations, developing Team Leaders, driving engagement and succession planning, analyzing processes, supporting automation and continuous improvement, and collaborating with Workforce, Finance, HR, Quality, IT, and Compliance teams. The role also supports client reviews, operational planning, and strategic initiatives.

Leads multiple operations teams, manages client relationships and service-level agreements, and delivers revenue, profitability, staffing, and performance targets. Responsibilities include coaching managers, developing employees, ensuring contract compliance, resolving operational issues, coordinating cross-functional improvement plans, managing vendors, supporting business development, and conducting client and operational reviews. The role requires strong leadership, communication, process improvement, prioritization, and flexibility in a fast-paced environment.

Own operational performance for a client by improving processes, systems, data, project execution, AI automation, and organizational structure. Responsibilities include building KPI dashboards, resolving data inconsistencies, driving projects, auditing and integrating technology systems, implementing AI workflows, documenting SOPs, and clarifying accountability. The role requires independently diagnosing problems, designing solutions, executing changes, and ensuring adoption in founder-led or growing businesses.