Top Operations Management Jobs in the Philippines

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Manage day-to-day mortgage closing operations and a team supporting loan processing, documentation, and compliance. Drive performance, process improvements, stakeholder engagement, policy implementation, budget/resource allocation, and employee development while ensuring regulatory and investor requirements are met.

Manage trade placement and post-trade processing for fund custody activities, leading day-to-day execution, quality checks, issue investigation, stakeholder escalation, SOP maintenance, performance reporting, and change delivery. Supervise task allocation, drive closure of aged items, support automation and digital tool adoption, and ensure strong risk, controls, and audit readiness.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.

Own day-to-day operations and go-to-market for Binance Chat: manage feature rollouts, content governance, metrics, user feedback, and cross-functional coordination to improve growth, engagement, and product health.

Manage and coordinate labeling campaigns: act as client point of contact, translate requirements into SOPs, monitor SLAs and operational metrics, perform QA spot checks, gather edge cases, support campaign intake, maintain Gold Sets and documentation, coordinate staffing and onboarding, and ensure data security and adherence to processes.

Lead daily campaign operations for technical support, billing, and sales; manage supervisors and cross-functional collaboration; monitor KPIs, compliance, and client reporting; drive efficiency through forecasting, capacity planning, coaching, and corrective actions.

Oversee day-to-day operations to ensure high-quality outsourced digital customer experience delivery. Manage teams, optimize processes and KPIs, collaborate with cross-functional partners, and support scaling and continuous improvement across global locations.

Manage and coach team leaders to meet client SLAs and financial targets. Oversee staffing, performance management, operational reporting, client relationships, continuous improvement, and cross-functional coordination to ensure consistent delivery and employee development.

The Talent Operations Manager will oversee the entire hiring process, write compelling job descriptions, manage candidate pipelines, and optimize recruitment systems to ensure efficient hiring practices for elite talent.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

Lead and coach a team of recruiters to meet account hiring goals; develop sourcing strategies, manage performance and reporting, ensure SLA adherence, forecast resourcing, maintain data integrity, and partner with CRM and senior leadership to drive client satisfaction.

The Data Manager acts as a liaison for WMS data standards, manages supplier performance, develops process improvements, and leads complex projects.

Lead and develop managers and senior staff across US and Philippine teams, drive operational excellence, oversee workflows (ClickUp), support change management, foster culture and employee growth, ensure client commitments and collaborate with HR on escalations.

Manage day-to-day finance operations including weekly cash flow forecasting, accounts payable and vendor payment lifecycle, payroll administration via Gusto, finance SOP documentation, and support lending reporting and external CPA coordination to keep the company audit-ready.

Manage end-to-end lifecycle of Professional Services projects globally: set up and close projects in Workday and Anaplan, run month- and week-end reporting (utilization, billing, bookings), monitor hours/budgets/compliance, escalate issues, drive automation using approved AI tools, and coordinate across AMER, EMEA, and APAC while working Manila hours.

Lead and develop technology operations teams to manage infrastructure, network, database, backups, recovery, and availability. Drive process improvements, risk and compliance controls, stakeholder engagement, and strategic initiatives for highly automated, latency-sensitive, client-facing applications.

Manage and supervise IT operations teams to ensure timely, compliant delivery of network, database, server, storage and infrastructure services. Oversee incident and recovery processes, enforce ITSM/ITIL controls, drive process improvement, capacity and cost management, stakeholder engagement, and talent development for service desk operations.

Lead and align operational functions across teams in a remote BPO/call center environment. Oversee supervisors, analyze performance metrics, implement scalable process improvements, run operational reviews and reporting, and build cross-functional relationships to drive continuous improvement and team accountability.

Manage project health across stakeholder management, staffing, performance, finances and continuous improvement for Player Engagement. Oversee client relationships, KPI tracking, reporting, training, documentation, and performance management to ensure delivery quality and operational efficiency.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.