Top Operations Management Jobs in the Philippines

Leads global fulfillment operations for client onboarding, access provisioning, product setup, and payment servicing. Manages multi-site teams and leaders, monitors service and quality metrics, strengthens controls, resolves operational issues, and drives workflow simplification, automation, and AI adoption. Partners with product and technology teams to improve client outcomes, operational efficiency, and control environments while supporting audits and remediation.

Manages home lending processing operations, including loan production, servicing, documentation, underwriting, closing, funding, and monitoring teams. Leads staff, allocates resources, makes credit and risk decisions, ensures regulatory and policy compliance, improves processes, develops procedures, supports system implementations, collaborates with internal partners, and mentors direct reports.

Manages AML compliance operations across onboarding, sanctions screening, and transaction monitoring programs. Leads analysts, oversees investigations and escalations, ensures adherence to global sanctions and AML/CFT regulations, maintains system governance and data integrity, and drives process improvements. Reviews high-risk alerts, coordinates KYC documentation, collaborates with legal and compliance stakeholders, liaises with financial intelligence teams, and prepares compliance metrics and reports for leadership.

Leads customer protection and related support operations across Manila and Managua. Builds high-performing teams through coaching, performance management, career development, engagement, and talent development. Oversees daily activities, operational policies, compliance, budgeting, reporting, planning, auditing, recruiting support, and cross-functional communication. Drives process improvements, customer-centric service standards, employee accountability, and strategic business decisions in an onsite, shifting-schedule environment.

Manage billing setup, invoice workflows, inquiries, escalations, and SLA performance across Commercial and Investment Banking product lines. Lead team administration, coaching, reporting, process improvement, change management, and risk mitigation. Partner with clients, relationship management, revenue management, and internal stakeholders to improve billing accuracy, reduce past-due invoices, address revenue-impacting issues, and enhance client experience.

Manage daily operations for a telecommunications campaign, ensuring KPI achievement, compliance, service quality, and client satisfaction. Lead supervisors and team leads, coordinate with cross-functional teams, analyze performance metrics, implement corrective actions, and support coaching and development. Serve as the primary client contact, lead business reviews, and contribute to forecasting, capacity planning, and resource allocation.

Manages contact center operations, staffing, team performance, KPIs, service levels, reporting, employee development, recruiting, coaching, and process improvements. Analyzes operational data, resolves escalated issues, coordinates staffing changes, develops incentive programs, and collaborates with HR, IT, workforce management, and clients to improve business outcomes.

Leads shift-level luxury travel concierge operations across client service, ticketing, trip fulfillment, and process management. Manages Team Leads, handles VIP and complex client issues, maintains service and accuracy targets, coaches staff, improves workflows, and collaborates with Product, Operations, and Leadership to scale high-touch service globally.

Lead supply chain and operations across five Southeast Asian markets, managing S&OP, forecasting, factory orders, inventory, replenishment, distributors, importers, retail partners, product registrations, logistics costs, and performance reporting. The role ensures product availability, healthy inventory, timely launches, and profitable growth across Baby, Beauty, Pet, and Confectionery brands.

Oversee Dyson's outsourced manufacturing operations, ensuring high performance, managing partner relations, and driving continuous improvement in operational metrics.

Lead and develop technology operations teams to manage infrastructure, network, database, backups, recovery, and availability. Drive process improvements, risk and compliance controls, stakeholder engagement, and strategic initiatives for highly automated, latency-sensitive, client-facing applications.

Own global IT operations as a one-person IT department supporting remote staff and client retail platforms. Manage endpoint administration, hardware lifecycles, patching, backups, disaster recovery, identity and access governance, credential security, cloud and SaaS administration, AI platform controls, service management, scripting, monitoring, and technical documentation. Establish secure, automated, and resilient IT standards from the ground up while providing overnight support aligned with US business hours from the Philippines.

Manages call center operations, including strategy, staffing, budgeting, performance reporting, systems development, voice network operations, quality assurance, equipment maintenance, and process improvement. The role recruits and coaches employees, oversees scheduling and performance, resolves operational issues, implements technology upgrades, and supports organizational goals through analysis and continuous improvement.

Directs contact center operations across assigned programs, overseeing staffing, team performance, KPIs, service levels, quality, reporting, employee development, and client outcomes. Coaches and recruits Team Leaders, analyzes operational data to identify performance issues, develops improvement solutions and incentive programs, coordinates staffing changes, resolves escalated issues, and collaborates cross-functionally with HR, IT, workforce management, and operations support teams.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Oversee day-to-day operations across multiple lines of business, leading Team Leaders and operational staff to meet productivity, quality, customer experience, compliance, and client KPI targets. Manage staffing, workforce coverage, training, performance goals, issue resolution, and continuous improvement. Collaborate with internal departments and senior management while supporting talent development, succession planning, budget planning, forecasting, and operational reporting.

Leads product data, creative design, industrial design, and product management support teams. Oversees PLM and ERP product setup, BOMs, revisions, release governance, data quality, reporting, automation, packaging artwork, renders, and regulatory creative requests. Drives process improvement, project coordination, risk management, stakeholder communication, and team development while supporting global product development and US-based stakeholders during night shifts.

Leads operational performance and transformation across all Philippines business lines. Responsibilities include KPI management, risk and audit readiness, capacity planning, SOP governance, vendor oversight, budgeting, continuous improvement, automation, transformation delivery, stakeholder management, and technology operations oversight. The role manages teams and initiatives across a complex matrixed organization while translating APAC strategy into local execution.

Manage the performance, budgets, staffing, client relationships, SLAs, reporting, and operational strategies for multiple client groups. Responsibilities include forecasting revenue and expenses, allocating resources, managing inventory and facilities, hiring and developing staff, improving processes, meeting contractual requirements, and motivating teams to achieve company and client goals.

Leads day-to-day delivery for dedicated client teams, serving as the operational liaison to U.S. leadership. Owns performance, quality, KPIs, SLAs, reporting, QA processes, coaching, staffing, scheduling, and process improvement. The role manages account growth, resolves bottlenecks, and ensures service levels are met in a remote outsourcing environment.

Manages call center scheduling operations for physician services, including customer service quality, productivity, staffing, coaching, hiring, evaluations, metrics, reporting, training, and process improvement. Resolves escalated customer issues, coordinates resources, enforces policies, and ensures compliance with HIPAA, PHI, billing, collection, and regulatory requirements. The role also oversees scheduling-related operations and supports authorization, insurance verification, and eligibility functions.

Lead a remote pod of Account Specialists managing Amazon client accounts. Responsibilities include coaching, one-on-ones, performance conversations, quality assurance, workload planning, timesheet review, leave coverage, onboarding, training, and limited account management. The role progresses from learning Amazon processes to independently leading pod routines within 90 days.

Leads Oregon Department of Corrections’ statewide occupational safety and wellness program. Advises leadership and facilities on hazards, compliance, risk controls, incident investigations, and corrective actions. Develops and evaluates safety policies, standards, performance measures, and wellness initiatives. Conducts inspections, technical consultations, training, and root-cause analyses while coordinating geographically dispersed committees and stakeholders. Requires regular statewide travel and work in correctional facilities with potential exposure to physical, chemical, and biological hazards.

Manages business operations for the Quezon City location. The provided description contains no further responsibilities, qualifications, technology requirements, compensation, travel, or clearance details.

Coordinates global research operations, including article publication, content management, vulnerability disclosure tracking, collaboration administration, knowledge management, reporting, and commercial research tracking. Maintains accurate records, research systems, inventories, and publication workflows while supporting distributed teams. Identifies process improvements, reduces manual effort, and provides clear status updates to technical and non-technical stakeholders.