Top Operations Management Jobs in the Philippines

Reviews billing setup cases within service-level agreements, escalates risks, coordinates with managers and Risk Management, supports metrics reporting, maintains operating procedures, and contributes to process improvement and client-experience initiatives. The role also represents the team in forums and requires strong knowledge of investor services products, accounting, controls, communication, organization, coaching, and problem-solving.

Manages specialized banking operations teams, including international payment processing and customer service operations. Oversees staffing, training, coaching, performance, budgets, regulatory compliance, risk controls, workflow improvements, procedures, reporting, and issue escalation. Requires knowledge of International Funds Transfer, SWIFT, Fedwire, foreign exchange payments, and CHIPS. The role leads process improvement and migration initiatives, collaborates with internal and international partners, and works on-site in Taguig City on flexible shifts.

Manages high-volume ecommerce imagery operations, including shotlist creation, asset intake, metadata validation, version control, content readiness, and production tracking. Partners with studio, photography, retouching, product setup, and content teams to ensure accurate imagery moves efficiently from capture to site. Provides workflow guidance and task prioritization for a Content Operations Coordinator while maintaining documentation, standards, and scalable digital asset management processes.

Leads the Manila offshore operations center supporting customer service, after-sales service, dispatch, finance, and marketing functions. Owns operating model strategy, service and cost performance, leadership development, workforce planning, governance, risk, business continuity, technology, AI, automation, and transitions of work from Australia and New Zealand. The role requires transforming operations, managing outsourcing partners, leading system changes, and ensuring compliance, quality, and customer outcomes across multiple functions.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Lead operational risk and control activities for securities services: identify risks, design and test controls, manage remediation, coordinate audits, analyze data, drive process improvements, and partner with global stakeholders to strengthen the control framework and ensure regulatory compliance.

Supports sales leadership by monitoring performance, transactions, pipelines, and bottlenecks; building dashboards and reports; analyzing trends; improving AI-enabled sales tools; coordinating training and communications; managing cross-functional follow-ups; and maintaining initiative trackers and records.

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Manages daily business process transactions and analyst teams, ensuring efficient, compliant, and high-quality operations. Leads process improvements, monitors performance metrics, supports budgeting and resource allocation, and presents reports to senior management. Provides team guidance and collaborates with leadership on process strategies and operational enhancements.

Oversee high-volume telecommunications customer experience operations across billing, technical support, and retention workflows. Lead Team Leaders and Circle Leaders, manage workforce coverage, and ensure SLA, KPI, compliance, productivity, and profitability targets are met. Own metrics including AHT, FCR, NPS, and CSAT; collaborate with WFM, QA, and training teams; manage client relationships and escalations; and implement process improvements to reduce customer effort and churn.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Manages call center operations by developing strategies, improving systems and processes, overseeing staff, monitoring performance, managing budgets, preparing reports, and ensuring quality and customer-service standards. Responsibilities include recruiting, training, scheduling, coaching, performance management, equipment maintenance, system upgrades, audits, and process improvement. The role also evaluates technology, conducts capacity planning, supports implementations, and contributes to organizational goals.

Leads cross-functional teams spanning data analytics, training, and engineering operations. Responsibilities include people management, KPI oversight, resource allocation, process improvement, strategic execution, stakeholder and client engagement, quality assurance, compliance, and operational risk mitigation. The role also requires Corrigo expertise, executive communication, talent development, and driving innovation and organizational change in a client-focused environment.

Lead day-to-day Philippine workplace operations, including facilities, health and safety compliance, budgets, vendors, workplace assets, office experience initiatives, audits, permits, and business continuity planning. Supervise office support staff, coordinate with HR and global workplace teams, manage regulatory requirements, and support relocations, fit-outs, incident response, and operational readiness.

Oversee end-to-end payroll processing, including gross-to-net calculations, statutory deductions, pay distribution, audits, general ledger feeds, reporting, and post-payrun activities. Lead payroll staff, resolve escalated issues, coordinate with stakeholders and vendors, ensure compliance with tax and statutory requirements, manage performance metrics, and drive process improvements and corporate initiatives.

Manage business operations, project workflows, CRM pipelines, automations, lead tracking, and customer engagement systems. Maintain project dashboards, monitor deadlines, coordinate outsourced work, improve operational processes, organize LinkedIn lead databases, and support outreach follow-up. Provide light executive assistance through reminders, progress updates, and occasional scheduling. The role requires proactive, independent coordination across multiple priorities and systems.

Oversee night-shift manufacturing operations, production scheduling, resource allocation, quality, safety, and order fulfillment. Lead and mentor cross-functional teams, track throughput and performance KPIs, address production issues, coordinate maintenance, and maintain documentation. Drive Lean, Six Sigma, and continuous-improvement initiatives using statistical analysis and quality tools to improve productivity, efficiency, and defect prevention.

Lead and govern a portfolio of operations projects, driving end-to-end delivery of complex cross-functional initiatives. Maintain roadmaps, dashboards, and risk/benefit reporting. Engage stakeholders and executives, ensure methodology adherence (Agile/Waterfall/Hybrid), identify process improvements, and support change management for sustained adoption.

Oversee a payment-card personalization site, leading workforce performance, cost, quality, SLA, safety, security, certifications, continuous improvement, profitability, customer collaboration, and people development. Manage crisis response, business resilience, ESG/QHSE/HR compliance, risk strategies, management committee representation, reporting, and special projects.

Oversee payroll processing operations, ensuring accurate and timely pay, deductions, withholdings, commissions, bonuses, audits, general ledger feeds, reporting, vendor and government data distribution, and post-payrun activities. Serve as an escalation point, drive process improvements and performance metrics, support strategic planning, and develop team members. The role requires payroll and SAP experience, supervisory experience, and on-site work in Taguig.

Manages Marketing and Business Development Operations, overseeing targeted communications, CRM data, matter intelligence, marketing technology, reporting, process improvements, and cross-functional projects. Leads a five-person Manila team, develops workflows and training, supports system roadmaps and implementations, ensures data governance, and uses analytics to improve campaign execution and operational performance. The role also coaches junior staff, manages stakeholder relationships, supports change initiatives, and maintains accurate documentation and reporting.

Leads enterprise business testing, UAT, launch readiness, quality governance, and operational management for digital products including ServiceNow and Genesys. Establishes testing standards, acceptance criteria, dashboards, KPIs, defect processes, and operational governance. Coordinates cross-functional stakeholders, manages risks and compliance, evaluates product performance, and drives continuous improvement, service optimization, and executive readiness recommendations across multiple concurrent launches.

Owns the organization’s EOS operating cadence by facilitating weekly Level 10 meetings in Strety, tracking Rocks, To-Dos, and scorecards, monitoring accountability, preparing quarterly and annual planning materials, and maintaining process documentation. Requires strong coordination, written English, confidence holding senior leaders accountable, operations or project management experience, and availability during US Pacific hours for a permanent night-shift, work-from-home arrangement.

Leads strategy and execution for Editorial Operations effectiveness initiatives, including process improvement, automation, globalization, technology, Agile, and capability building. Develops roadmaps, business cases, governance, performance measures, and resource plans; manages project execution, risks, communications, and benefits tracking. Uses operational data and root cause analysis to identify improvements, supports continuous improvement teams, and partners with technology and operations leaders to implement and sustain change.

Lead and manage collections operations teams, develop and execute operational and collections strategies, ensure regulatory compliance and risk controls, drive process improvements, allocate resources, influence stakeholders, and develop talent to meet business objectives and performance targets.