Top Operations Management Jobs in the Philippines

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Manages specialized banking operations teams, including international payment processing and customer service operations. Oversees staffing, training, coaching, performance, budgets, regulatory compliance, risk controls, workflow improvements, procedures, reporting, and issue escalation. Requires knowledge of International Funds Transfer, SWIFT, Fedwire, foreign exchange payments, and CHIPS. The role leads process improvement and migration initiatives, collaborates with internal and international partners, and works on-site in Taguig City on flexible shifts.

Own strategic finance and commercial operations, including financial modeling, pricing frameworks, contract support, process automation, funnel analysis, forecasting, and capital planning. Partner cross-functionally with Sales, Marketing, Product, Engineering, and Finance to accelerate revenue, improve margins, operationalize product offerings, and translate financial insights into business recommendations.

Manages contact center operations by ensuring profitability, meeting client KPIs, monitoring service and sales metrics, coordinating workforce staffing, and leading performance management. Coaches supervisors and associates, administers incentives and corrective actions, analyzes operational data, and communicates program performance to clients and senior leadership. The role emphasizes team morale, customer satisfaction, attendance, policy adherence, and continuous performance improvement.

Leads a multi-team auto finance funding operations site, overseeing managers, performance, staffing, controls, customer and dealer experience, and continuous improvement. Establishes operating rhythms, monitors results, resolves escalated issues, identifies root causes, and implements sustainable action plans. Partners with risk, compliance, fraud, technology, product, finance, quality, training, and HR stakeholders to execute operational changes while maintaining accuracy, efficiency, and control discipline.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Own day-to-day business operations, coordinating priorities, people, contractors, clients, members, and follow-ups. Maintain records, CRM data, KPI dashboards, SOPs, workflows, onboarding, community support, content publishing, and growth campaign execution. Serve as an operational filter for the Founder and Growth Operator, escalating only critical matters. The role requires proactive judgment, confidentiality, strong organization, and dependable execution in a fast-moving remote business.

Manage product launches and operational improvements, test processes, coordinate issue resolution with headquarters, create training and support materials, train Sales and Operations teams, manage marketing and sales collateral, and gather frontline feedback to improve products and processes.

Leads global customer care operations by managing SLAs, KPIs, client relationships, reporting, workforce planning, budgets, P&L, compliance, training, technology deployments, and continuous process improvement. Partners cross-functionally to resolve customer-impacting issues, improve efficiency, meet service goals, and maintain operational excellence.

Manages high-volume ecommerce imagery operations, including shotlist creation, asset intake, metadata validation, version control, content readiness, and production tracking. Partners with studio, photography, retouching, product setup, and content teams to ensure accurate imagery moves efficiently from capture to site. Provides workflow guidance and task prioritization for a Content Operations Coordinator while maintaining documentation, standards, and scalable digital asset management processes.

Coordinate international shipments of machines, components, and spare parts from dispatch through delivery. Manage customs documentation, inventory records, carrier communications, vendor invoice verification, discrepancy resolution, cost tracking, operational documentation, and administrative workflows. The role requires strong organization, independent task ownership, professional communication, spreadsheet proficiency, and familiarity with international shipping and EU import/export procedures.

Leads the Manila offshore operations center supporting customer service, after-sales service, dispatch, finance, and marketing functions. Owns operating model strategy, service and cost performance, leadership development, workforce planning, governance, risk, business continuity, technology, AI, automation, and transitions of work from Australia and New Zealand. The role requires transforming operations, managing outsourcing partners, leading system changes, and ensuring compliance, quality, and customer outcomes across multiple functions.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Lead operational risk and control activities for securities services: identify risks, design and test controls, manage remediation, coordinate audits, analyze data, drive process improvements, and partner with global stakeholders to strengthen the control framework and ensure regulatory compliance.

Supports sales leadership by monitoring performance, transactions, pipelines, and bottlenecks; building dashboards and reports; analyzing trends; improving AI-enabled sales tools; coordinating training and communications; managing cross-functional follow-ups; and maintaining initiative trackers and records.

Manages daily business process transactions and analyst teams, ensuring efficient, compliant, and high-quality operations. Leads process improvements, monitors performance metrics, supports budgeting and resource allocation, and presents reports to senior management. Provides team guidance and collaborates with leadership on process strategies and operational enhancements.

Leads insurance placement and policy servicing operations in the Philippines. Oversees team performance, workload planning, service levels, quality, controls, compliance, stakeholder coordination, and policy lifecycle delivery. Manages escalations, audits, process improvements, automation, system adoption, reporting, and risk remediation while developing team capability and ensuring accurate, timely, client-focused service across regional operations.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Manages an inbound insurance customer contact center team handling policy servicing and system updates. Ensures service-level and quality targets, monitors performance and workloads, coaches employees, supports new-hire productivity, manages schedules and escalations, and promotes customer service excellence. The role also handles client interactions, change management, reporting, process improvements, absenteeism, and team engagement.

Manages BPO operations, supervisory teams, SLA performance, transaction and call monitoring, productivity, employee engagement, quality initiatives, compliance, reporting, and process metrics. The role drives performance improvements, supports employee development, maintains internal controls, and coordinates with onshore departments and clients as needed.

Leads People Operations specialists and oversees employee lifecycle administration, HRIS data integrity, records management, reporting, process governance, compliance support, automation, and continuous improvement. Partners with HR, Finance, business leaders, and corporate People teams to improve service delivery and employee experience while maintaining confidentiality and accurate employee data.

Manages day-to-day fulfillment, warehouse, inventory, and logistics operations. Leads employees, assigns priorities, coordinates tasks, coaches and mentors staff, supports hiring and performance management, and ensures operational objectives are achieved. The role applies established procedures and practical methods independently within defined guidelines, while receiving support for complex tasks. Responsibilities also include contributing to operational planning, policy implementation, business plans, and continuous development of processes and team capabilities.

Leads enterprise strategy and operations initiatives, develops business cases and financial models, analyzes performance, builds forecasts and dashboards, and provides executive-ready recommendations. Partners with senior stakeholders to identify growth opportunities, improve operational efficiency, manage complex cross-functional projects, and drive measurable business outcomes. This individual contributor role requires independent problem solving, strong analytical capabilities, executive communication, and the ability to influence decisions across a matrixed organization.

Manage global sales operations across forecasting, pipeline hygiene, bookings, backlog, quote-to-cash, and design-win tracking. Coordinate with Sales, Supply Chain Management, Customer Service, and distribution teams to align demand forecasts with capacity, production, inventory, and customer commitments. Lead S&OP participation, monitor supply and inventory risks, improve forecast accuracy, and provide leadership with booking, pipeline, and supply-demand performance insights.

Owns cross-functional programs supporting Sales, Marketing, and Product Lifecycle Management. Responsibilities include vendor selection, software implementation, process redesign, change management, testing, governance, stakeholder communications, and benefits tracking. The role requires expertise in program artifacts, enterprise systems, executive reporting, requirements gathering, and translating ambiguous business needs into structured execution plans.