Top Operations Management Jobs in the Philippines

The Financial Operations Manager ensures the accuracy of financial processes, coordinates cross-functional projects, and strengthens financial controls while adapting to evolving business needs.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Manage mortgage lending operations, oversee processes, ensure compliance, and collaborate with teams to enhance efficiency in lending activities.

Manage end-to-end invoice production and delivery, handle billing inquiries and escalations, advise stakeholders, lead process improvement and automation initiatives, guide analysts, and collaborate with senior management to reduce manual work and improve billing operations.

Manage trade placement and post-trade processing for fund custody activities, leading day-to-day execution, quality checks, issue investigation, stakeholder escalation, SOP maintenance, performance reporting, and change delivery. Supervise task allocation, drive closure of aged items, support automation and digital tool adoption, and ensure strong risk, controls, and audit readiness.

Lead telco operations to drive delivery excellence, implement process improvements and RPA, resolve complex customer issues, manage financials and reporting, maintain workforce planning, and develop/manage teams and client relationships.

Manage end-to-end content production: edit long-form and short-form video, repurpose assets, design thumbnails, schedule and publish across platforms, build film-and-forget workflows, track performance, and optimize content systems in collaboration with the founder.

The Operations Manager will oversee data monitoring, develop SOPs, support sales, ensure compliance, and enhance operational workflows in the fintech sector.

Oversee customer support strategy and operations for a large team, driving efficiency and high-quality service while managing complex customer issues and performance metrics.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

The Reports Operations Manager will lead the CDA Operational Analytics team, manage KPIs, oversee report distribution, and ensure infrastructure performance and data security while collaborating with cross-functional teams.

Lead an operations team to meet KPIs by coaching teammates and team leaders, assigning tasks, improving daily processes, analyzing data, and handling chargebacks/disputes to deliver excellent customer experience.

Lead end-to-end outsourced electronics manufacturing operations in the Philippines. Own partner engagement, factory performance, compliance (CSER/EHS), KPIs (OTIF, quality, cost), continuous improvement (lean/Six Sigma), risk mitigation, and people development. Coordinate cross-functional teams, resolve escalations, and drive operational excellence across high-mix, complex product lines.

Manage command center shifts for the Domestic Service Operations Center (DSOC). Oversee daily network/service operations, lead shift teams, coordinate incident response, ensure service availability and performance, and maintain operational processes and reporting.

Lead day-to-day operations of a 24/7 data center site to ensure near-zero downtime, compliance, energy efficiency (PUE targets), safety, and high client satisfaction. Manage critical infrastructure (power, cooling, security, monitoring), build and coach the site operations team, oversee budgets and maintenance, handle incidents within SLA, support audits and risk mitigation, and drive continuous improvement and technology adoption.

Manage regional EDM pipeline operations, ensuring service delivery, KPI adherence, incident governance, controls and audit readiness. Lead teams, oversee data quality and intraday SLAs, handle stakeholder escalations, drive handovers and continuous improvement, and support reporting, capacity planning, and operational standards.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

Manage and coordinate labeling campaigns: act as client point of contact, translate requirements into SOPs, monitor SLAs and operational metrics, perform QA spot checks, gather edge cases, support campaign intake, maintain Gold Sets and documentation, coordinate staffing and onboarding, and ensure data security and adherence to processes.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.

Own day-to-day operations and go-to-market for Binance Chat: manage feature rollouts, content governance, metrics, user feedback, and cross-functional coordination to improve growth, engagement, and product health.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Oversee day-to-day operations to ensure high-quality outsourced digital customer experience delivery. Manage teams, optimize processes and KPIs, collaborate with cross-functional partners, and support scaling and continuous improvement across global locations.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

The Talent Operations Manager will oversee the entire hiring process, write compelling job descriptions, manage candidate pipelines, and optimize recruitment systems to ensure efficient hiring practices for elite talent.