Top Remote Jobs in Manila

Analyzes payment exceptions, researches root causes, supports accurate settlement, documents processes and performance measures, and contributes to process optimization and automation. The role partners with stakeholders to resolve non-routine payment issues, applies operational risk, cybersecurity, and anti-fraud controls, and coaches teammates on procedures and service standards.

Provides front-line phone support for financial products in a fast-paced call center. Handles up to 100 calls daily, interprets customer needs, navigates multiple systems, resolves issues, explains solutions, follows regulatory procedures, and builds positive customer relationships. The role requires empathy, composure, multitasking, adaptability, accurate computer use, and willingness to work evenings, weekends, or night shifts.

Executes controls testing, documents evidence and findings, identifies root causes and risk implications, recommends corrective actions, and tracks remediation to closure. The role presents results to stakeholders, performs second-level reviews, manages rebuttals and escalations, supports test-script updates, and contributes to process improvement and automation within Consumer and Community Banking Controls.

Reviews AML alerts and cases for fraudulent or illicit activity, conducts suspicious transaction analysis, determines SAR reporting thresholds, researches financial systems, documents investigation findings, identifies fund movement, escalates complex issues, and handles sensitive data according to BSA/AML standards.

Lead and develop a Southeast Asia inside sales team based in Metro Manila. The role owns pipeline creation, quota attainment, forecasting, account acquisition, winbacks, free-to-paid conversion, and cross-functional selling. Responsibilities include coaching account executives, establishing scalable sales plays, inspecting Salesforce pipelines, adapting strategies across SEA markets, and using product signals, AI, and automation to improve seller productivity and conversion. The manager will also build a repeatable sales pilot and collaborate with Marketing, RevOps, Product, Solutions Engineering, Growth, and Channel.

Coordinate major incident response, lead war rooms, restore services, document incident timelines, and communicate status to stakeholders. Govern problem records, assign follow-up tasks, facilitate root-cause analysis sessions, track remediation against SLAs, and oversee problem closure. The role requires ServiceNow expertise, ITIL knowledge, strong communication, critical thinking, rotating shifts, and 24/7 on-call availability.

Hunter sales role selling TransUnion Fraud & Identity solutions to international customers. Responsible for prospecting, account planning, consultative selling, contract negotiation, closing new business, cross-selling, and collaborating with internal stakeholders to meet revenue targets. Hybrid role with some travel.

Drive revenue through live chat and calls by identifying buying signals, explaining Apollo’s products, converting inbound inquiries, and meeting revenue and chat-to-close targets. The role owns sales conversations, upsells and cross-sells relevant features, responds quickly to customer inquiries, follows up on opportunities from support interactions, and advocates internally for customers while collaborating with Product and Sales.

Lead the AI Quality engineering team while remaining hands-on building evaluation infrastructure, observability tooling, diagnostic systems, datasets, annotation workflows, and CI/CD pipelines for production AI agents. Run experiments across prompts, models, routing, caching, and agent harnesses to improve quality, latency, and cost. Partner with AI Core engineering and manage technical direction and team priorities.

Leads Coupa’s Customer Value Management team and ensures customers realize measurable value from the platform. Responsibilities include conducting value workshops and reviews, developing roadmaps, monitoring performance, managing executive relationships, supporting renewals and marketing campaigns, and serving as a trusted advisor. The role also involves coaching team members, setting goals and KPIs, allocating accounts, improving processes, handling escalations, and promoting cross-functional knowledge-sharing.

Curate and organize client imagery, source compliant stock photography, locate and prepare brokerage logos, and create web-ready logo variants and lockups. Ensure visual assets meet company standards, are accurately labeled, and are delivered as complete packages for website production. The role also involves researching client brands and markets, following image and compliance SOPs, and escalating unclear requirements or complex logo reconstruction needs.

Manage a large customer portfolio for Smartly’s advertising platform. Build relationships, provide training and product support, drive feature adoption, improve customer outcomes, and achieve renewals, expansion, satisfaction, and commercial targets. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering while contributing to customer success processes and initiatives.