Top IT Jobs in Manila

Administers and secures ESS/FRCS operational technology networks supporting critical facility, industrial control, security, SCADA, and building management systems. Configures network infrastructure, segmentation, firewalls, ACLs, and secure air-gapped environments; applies DISA STIGs, patches, vulnerability remediations, and cyber tasking orders. Troubleshoots communications with Wireshark, maintains documentation and inventories, supports upgrades and regression testing, and coordinates technical operations with U.S. government representatives.

Administer, configure, troubleshoot, and improve enterprise applications including NetSuite, Microsoft 365, Box, and Atlassian platforms. Resolve tier 2/3 incidents, develop scripts and integrations, automate workflows, manage upgrades and patches, monitor application health, apply security controls, coordinate with vendors and stakeholders, and maintain technical documentation. The role also supports application roadmaps and evaluates AI-assisted automation opportunities.

Leads Scrum delivery by facilitating ceremonies, coaching teams and stakeholders on Agile principles, collaborating with Product Owners on backlog priorities, maintaining Scrum artifacts, and supporting continuous improvement. The role requires Scrum certifications, Agile metrics knowledge, communication, and risk mitigation skills. It is a hybrid position requiring three onsite days weekly in Quezon City, with an 8 a.m. to 5 p.m. EST schedule.

Lead IT sourcing strategies, contract negotiations, and vendor management across hardware, software, cloud, and services. Partner with IT, Finance, and Legal to align supplier spend with business objectives, monitor vendor performance, analyze market trends, identify cost optimization opportunities, support procurement transformation, and report procurement metrics. The role requires substantial IT procurement experience, complex contract negotiation expertise, and familiarity with ERP or eProcurement tools.

Leads Hubexo’s information security strategy, IT operations security, incident response, compliance, vendor risk, penetration testing, vulnerability management, and outsourced SOC partnership. Owns ISO 27001 and SOC 2 programs, Vanta administration, risk reporting, audit readiness, security tooling, and remediation. The role also manages identity, endpoints, infrastructure, business continuity, and secure system migration. Requires hands-on leadership, stakeholder communication, and coordination with Legal, Procurement, Engineering, Sales, and Customer Success.

Conducts audits of IT hardware, software, licenses, and asset records; identifies discrepancies and compliance issues; prepares management reports and recommendations; verifies implemented technology through system audits; coordinates projects and resources; maintains asset tracking from acquisition through decommissioning; and provides general IT support while collaborating with IT, finance, and global teams.

Maintains and repairs computer hardware and software in a break/fix environment. Installs and tests workstations, troubleshoots applications, manages IT assets, conducts system audits, supports internal and external clients, maintains IT standards, and provides generalized department support. The role also coordinates project resources, interprets service metrics, follows backup and disaster recovery procedures, and ensures information security and service quality.

Performs simple, routine IT operations assignments under close supervision. Follows detailed instructions and predefined procedures, learns company policies, and completes repetitive tasks with limited judgment and autonomy. This is an entry-level position requiring little or no prior relevant experience.

Entry-level IT Operations Technical Representative performing routine, repetitive assignments under close supervision. Follows detailed instructions and predefined procedures, learns company policies, develops basic job skills, and completes tasks with limited judgment and autonomy.

Provides basic IT operations support for desktops, telephones, peripherals, software, and onsite servers. Responsibilities include installation, configuration, troubleshooting, break/fix support, hardware and software upgrades, inventory reporting, site maintenance, safety checks, antivirus and Microsoft patch updates, server backups, and coordination with engineering teams. The role also requires completing mandatory training and participating in regular one-on-one meetings.

Provides first-line technical support to customers by troubleshooting Windows systems, assisting with software navigation and functionality, documenting interactions in a CRM, managing tickets, following up on resolutions, and escalating complex issues. The role requires clear communication, accurate documentation, and the ability to work effectively in a fast-paced remote support environment.

Provides first-level IT support by managing tickets, resolving user issues, configuring and imaging equipment, supporting asset lifecycle activities, performing data recovery and backups, and assisting with audits and process improvements. Maintains accurate ticket records, coordinates with vendors, supports employees and IT leadership, and may travel to local branches for equipment setup.

Provide IT operations support including ticket queue management, application installations, troubleshooting local applications and database issues, onsite and remote assistance. Assist senior operations engineers with solution design and implementation, maintain documentation, participate in planning and backlog meetings, and follow company policies.

Supervise IT asset management operations, including maintaining accurate asset records, tracking acquisition and status, and improving utilization. Lead and support asset management staff, provide training, implement lifecycle and maintenance best practices, generate management reports, analyze asset data, and ensure compliance with company policies, legal requirements, safety standards, and mandatory training obligations.

Operate and improve network and IT systems for a distributed 24/7 workforce. Troubleshoot networks, endpoints, access and infrastructure, perform root cause analysis, automate and eliminate recurring issues, proactively monitor and harden systems, document and standardize processes, and independently own shifts and major incidents. Leadership-level role expects systemic improvements, automation, and raising team effectiveness.

Provides Tier 1 IT support through phone, chat, and email; manages tickets, resolves basic technical issues, performs password resets, troubleshoots Windows computers and peripherals, documents solutions, and escalates complex incidents. Supports user accounts, knowledge-base resources, and IT projects while delivering strong customer service.

Provides Tier 1 IT support through phone, chat, and email; manages tickets, resolves basic technical issues, performs password resets, troubleshoots Windows devices and peripherals, documents solutions, guides users through knowledge resources, and escalates complex incidents to higher-level teams.

Assist with basic hardware, software, and network troubleshooting; set up computers, accounts, and applications; maintain equipment inventory and documentation; monitor system performance; provide employee technical support; perform routine updates, patches, and backups; support IT projects; and document solutions while learning IT operations.

Gather and translate business requirements into user stories and acceptance criteria. Facilitate stakeholder workshops, manage and prioritize backlogs with Product Owners, and perform impact, gap, and dependency analyses. Support solution design, process modeling, SIT/UAT, defect management, release activities, and requirements traceability. Participate in Agile ceremonies, sprint planning, and Go/No-Go decisions while coordinating business, technical, and delivery teams.

Leads end-to-end enterprise software implementation projects for insurance customers, managing schedules, budgets, risks, stakeholders, vendors, integrations, data migrations, testing, deployment, and post-production stabilization. Coordinates geographically distributed cross-functional teams and serves as the primary customer liaison. Oversees implementations involving policy administration, claims, billing, underwriting, portals, broker platforms, and regulatory systems while ensuring delivery meets business, timeline, budget, quality, and compliance objectives.

Leads end-to-end enterprise software implementation projects for insurance customers, managing plans, budgets, risks, stakeholders, vendors, and distributed teams. Coordinates configuration, customization, integrations, data migrations, testing, deployment, cutover, go-live, and post-production stabilization across insurance platforms. Serves as the primary customer liaison and facilitates governance, executive reporting, requirements workshops, and issue resolution while ensuring projects meet timelines, budgets, regulatory requirements, and business objectives.

Provide day-to-day support, maintenance and troubleshooting of Genesys (on-premise and PureCloud) voice platforms; handle incidents/requests, install and troubleshoot SIP IP phones, assist migrations, create documentation and monitor platform performance.

Supports information risk governance, cybersecurity oversight, key risk indicators, vulnerability management, control compliance, remediation tracking, and change initiatives. Analyzes data from multiple sources, develops metrics, reports, Power BI dashboards, and presentations, and communicates risks to stakeholders. The role also maintains governance documentation, supports audit readiness, provides guidance on security controls, and identifies automation opportunities, including responsible use of artificial intelligence.

Provides basic IT operations support for desktops, telephony, peripherals, software, and onsite servers. Responsibilities include installation, configuration, troubleshooting, hardware and software upgrades, break/fix response, inventory reporting, equipment maintenance, safety checks, antivirus and Microsoft patch updates, server backups, and coordination with engineering teams. The role also requires completing mandatory training and participating in regular management meetings.

Plans, implements, documents, and manages IT application projects involving Oracle Fusion ERP. Coordinates internal teams, vendors, and clients; leads requirements analysis, discovery, estimation, scope definition, project planning, change control, performance tracking, reporting, and stakeholder relationships. Supports Financials, Procurement, and Projects modules while maintaining project documentation and technical knowledge.