Top IT Jobs in the Philippines

Leads leadership development for IT Support Services by assessing capability needs, designing curricula and learning pathways, governing learning solutions, facilitating leadership programs, coaching leaders, measuring outcomes, and driving AI literacy and adoption. Partners with stakeholders, instructional designers, and content developers to improve leadership effectiveness, workforce capability, and operational performance.

Leads IT security risk and audit assessments, including scoping, planning, test execution, documentation, control evaluation, root cause analysis, reporting, and remediation planning. Partners with business stakeholders to validate security risks and develop corrective actions. Requires strong knowledge of IT security and internal controls, relevant certification, healthcare or insurance experience, and at least four years of IT audit experience.

Lead and shape the IT SOX program: scope and document IT controls, advise IT and business teams on ITGCs and application controls, coordinate internal/external audit testing, track and remediate control deficiencies, and support control design for new products and system implementations.

Provide live-chat based customer support, troubleshoot wireless internet products and services, resolve customer issues, and deliver positive CX through effective communication and problem-solving. Represent client brands, follow company procedures, and contribute to a friendly, customer-focused environment.

Leads the Manila technology capability center, overseeing multidisciplinary teams, employees, contractors, managers, vendors, budgets, workforce planning, and operational performance. Translates global technology strategy into local execution, improves delivery predictability through KPIs and SLAs, drives talent development and retention, and supports global delivery models. The role also leads organizational change, vendor governance, automation and AI-enabled transformation, compliance, security, and cross-functional stakeholder engagement.

Leads SAP Controlling and Accounting IT projects, coordinating vendors and internal resources through implementation and enhancements. Manages project budgets, purchasing, technical standards, documentation, change management, hyper-care, application continuity, incident resolution, and knowledge sharing. Requires SAP CO and SAP Analytics Cloud experience, accounting and controlling expertise, cross-functional collaboration, fluent English, and willingness to travel worldwide approximately 20%.

Implement and support SAP Analytics Cloud applications for planning and reporting. Responsibilities include designing and optimizing business processes, maintaining BW process chains and SAP Datasphere data sources, developing dashboards, supporting master data alignment, managing incidents and changes, advising business stakeholders, and overseeing external vendors during implementation and post-go-live operations.

Implement and support SAP Analytics Cloud solutions for planning and reporting. Responsibilities include designing, customizing, testing, optimizing, and supporting SAC applications; maintaining SAP BW process chains and Datasphere data sources; consulting with business leaders; managing external vendors; aligning master data and business processes; and developing dashboards and reporting using SAP and visualization tools.

Provides onsite desktop and end-user technology support in Manila. Responsibilities include resolving service requests, troubleshooting Windows and Mac systems, configuring and deploying computers and mobile devices, managing tickets and knowledge articles, supporting networks and conference room technology, maintaining assets, assisting with procurement, and escalating complex issues. The role also contributes to support documentation, user training, preventive maintenance, and global IT projects.

Operate and improve network and IT systems for a distributed 24/7 workforce. Troubleshoot networks, endpoints, access and infrastructure, perform root cause analysis, automate and eliminate recurring issues, proactively monitor and harden systems, document and standardize processes, and independently own shifts and major incidents. Leadership-level role expects systemic improvements, automation, and raising team effectiveness.

Support POS installation, hardware configuration, product/inventory encoding, and transaction testing. Maintain Shopify site content, monitor analytics, assist SEO and marketing tasks, and produce basic reports and inventory spreadsheets under guidance.

Provides onsite technical support for employees using Apple devices, including troubleshooting hardware and software issues, configuring devices, managing updates, triaging incidents, responding through chat, phone, and email, maintaining help desk tickets, and documenting solutions. Requires knowledge of Apple environments, macOS, Windows, Active Directory, networking, VPNs, and ITSM tools, along with strong communication, organization, customer service, and problem-solving skills.

Provides first-level technical support through chat, phone, and email. Troubleshoots hardware, software, operating system, application, connectivity, peripheral, account, and basic network issues; manages incident triage, ticket documentation, escalations, backlog, and follow-up within service-level targets. Supports Microsoft and macOS environments, Active Directory, Exchange, Google Workspace, VPNs, and common PC issues while maintaining a customer-focused approach.

Coordinates and expedites commercialization change orders, resolves item and BOM issues, manages cross-functional escalations, performs root cause analysis, and leads process improvement initiatives. The role maintains process documentation, reports, and performance tracking while facilitating stakeholder meetings, coaching team members, and driving operational efficiency across supply chain, engineering, procurement, planning, and related functions.

Supports IT governance and the GTS Target Operating Model by coordinating meetings, workshops, governance forums, documentation, reporting, action tracking, milestones, dependencies, and stakeholder communications. Maintains version-controlled records, prepares agendas and governance packs, follows up on overdue actions, supports consistent project processes, and identifies administrative improvements. The role also advises stakeholders on IT best practices and supports globally distributed technology teams.

Lead complex, enterprise-wide IT projects and programs from scope through delivery. Manage schedules, budgets, resources, risks, vendors, and distributed teams using Agile, Scrum, SAFe, Waterfall, and traditional methodologies. Partner with business stakeholders and technical teams to deliver compliant technology solutions in regulated environments. Drive continuous improvement, change management, issue resolution, and successful delivery within scope, timeline, and budget.

Supports international technology regulatory governance by preparing senior-management and board reports, coordinating information flows, maintaining governance documentation, supporting regulatory initiatives, and liaising with technology, legal entity, and geographic stakeholders. Produces accurate management materials, PowerPoint presentations, Excel summaries, and reporting deliverables while assisting with risk, control, audit, and regulatory oversight activities.

Executes global IT assurance, advisory, and compliance audits, including SOX 404 controls testing. Evaluates IT control design and operating effectiveness, communicates findings, develops remediation action plans, advises on audit and systems issues, maintains process documentation, and identifies emerging risks and process improvements. Requires collaboration with stakeholders while maintaining audit independence and objectivity.

Manage Linux and Windows infrastructure across virtualized, containerized, and cloud environments. Monitor performance, resolve incidents, automate operational tasks, and improve system reliability, availability, and scalability. Support IT risk controls, audit evidence collection, compliance activities, and remediation tracking while collaborating with engineering, security, and architecture teams.

Leads multiple concurrent client-facing IT projects in an MSP environment, including Microsoft 365 migrations, infrastructure refreshes, network upgrades, cybersecurity deployments, and client onboarding. Manages scope, timelines, resources, risks, budgets, stakeholder communication, documentation, and project-to-support handoffs. Coordinates technical, procurement, account management, and service delivery teams while ensuring projects meet client expectations and quality standards.

Provides first-line IT service desk support through phone, email, tickets, in-person, and remote channels. Handles onboarding and offboarding, access issues, ticket triage, troubleshooting, escalation, knowledge-base maintenance, and incident follow-up. Supports service uptime by communicating system updates and outages, while maintaining hardware asset registers and stakeholder relationships.

Provides first-level IT support by managing tickets, resolving user issues, configuring and imaging equipment, supporting asset lifecycle activities, performing data recovery and backups, and assisting with audits and process improvements. Maintains accurate ticket records, coordinates with vendors, supports employees and IT leadership, and may travel to local branches for equipment setup.

Oversee internal and external IT audit programs, maintain technology control registers, improve compliance policies and reporting, and manage PCI-DSS compliance processes. Responsibilities include coordinating audit actions, conducting recurring compliance checks, managing PCI documentation and testing, overseeing data loss prevention filters, onboarding business units, consulting with PCI advisors, and supporting information security incident tabletop exercises.

Provide day-to-day support, maintenance and troubleshooting of Genesys (on-premise and PureCloud) voice platforms; handle incidents/requests, install and troubleshoot SIP IP phones, assist migrations, create documentation and monitor platform performance.

Provides onsite technical support to end users through phone, chat, and email. Responsibilities include incident triage, troubleshooting hardware, software, operating systems, applications, connectivity, peripherals, accounts, and basic networking issues. The role documents and updates tickets, resolves or escalates incidents within service-level targets, assists with access and configuration, maintains the ticket backlog, and communicates clearly with users across varying technical skill levels.