Top Operations Management Jobs in Manila

Manages AML compliance operations across onboarding, sanctions screening, and transaction monitoring programs. Leads analysts, oversees investigations and escalations, ensures adherence to global sanctions and AML/CFT regulations, maintains system governance and data integrity, and drives process improvements. Reviews high-risk alerts, coordinates KYC documentation, collaborates with legal and compliance stakeholders, liaises with financial intelligence teams, and prepares compliance metrics and reports for leadership.

Leads customer protection and related support operations across Manila and Managua. Builds high-performing teams through coaching, performance management, career development, engagement, and talent development. Oversees daily activities, operational policies, compliance, budgeting, reporting, planning, auditing, recruiting support, and cross-functional communication. Drives process improvements, customer-centric service standards, employee accountability, and strategic business decisions in an onsite, shifting-schedule environment.

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Supervise customer service representatives supporting brokerage and financial-services clients. Oversee inquiries, complaints, disputes, escalations, service quality, productivity, compliance, and risk controls. Allocate staffing and resources, resolve operational issues, improve policies and processes, monitor performance reports, coach employees, support hiring, and coordinate with relationship managers and internal partners. The role requires onsite work in the BGC office during US hours and may involve rotating schedules.

Manages call center scheduling operations for physician services, including customer service quality, productivity, staffing, coaching, hiring, evaluations, metrics, reporting, training, and process improvement. Resolves escalated customer issues, coordinates resources, enforces policies, and ensures compliance with HIPAA, PHI, billing, collection, and regulatory requirements. The role also oversees scheduling-related operations and supports authorization, insurance verification, and eligibility functions.

Manage contact center operational activities, staffing, team performance, KPIs, service levels, reporting, employee development, and partner success. Lead and coach frontline teams, identify root causes of underperformance, develop operational improvements and incentive programs, coordinate staffing changes, resolve escalated issues, and collaborate cross-functionally with HR, IT, and workforce management teams.

Manages day-to-day delivery across multiple contact center accounts, ensuring SLA, KPI, profitability, sales, and revenue-growth targets are met. Leads team development, workforce planning, client relationships, reporting, escalations, onboarding, and process improvement. Partners with clients and internal commercial teams to expand accounts, improve conversion, and support scalable operations.

Manages business operations for the Quezon City location. The provided description contains no further responsibilities, qualifications, technology requirements, compensation, travel, or clearance details.

Coordinates global research operations, including article publication, content management, vulnerability disclosure tracking, collaboration administration, knowledge management, reporting, and commercial research tracking. Maintains accurate records, research systems, inventories, and publication workflows while supporting distributed teams. Identifies process improvements, reduces manual effort, and provides clear status updates to technical and non-technical stakeholders.

Lead a remote pod of Account Specialists managing Amazon client accounts. Responsibilities include coaching, one-on-ones, performance conversations, quality assurance, workload planning, timesheet review, leave coverage, onboarding, training, and limited account management. The role progresses from learning Amazon processes to independently leading pod routines within 90 days.

Owns BPO customer service performance, quality, staffing coverage, escalations, and KPI delivery. The role leads Leads and Specialists, manages development plans and performance improvement plans, resolves operational blockers, collaborates cross-functionally, and drives short- and long-term process improvements. It also partners with workforce management on forecasting and business continuity while translating data and team insights into measurable operational actions.

Oversee daily business operations, support team members, monitor workflows, coordinate projects and deadlines, maintain operational systems and documentation, and identify process improvements. Use ClickUp, Close CRM, and other SaaS tools to organize work and records. Collaborate with the business owner on strategy, execution, digital marketing support, and continuous improvement while communicating proactively and working independently.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Owns cross-department operations as the CEO’s right-hand operator, coordinating Sales, Marketing, Customer Success, and Product. Responsibilities include KPI tracking, quality control, SOP enforcement, executive support, client communication, event logistics, CRM and AI workflow oversight, and process improvement. The role requires high responsiveness across time zones, including six-day workweeks and occasional travel, with potential growth into a COO position.

Lead and govern a portfolio of operations projects, driving end-to-end delivery of complex cross-functional initiatives. Maintain roadmaps, dashboards, and risk/benefit reporting. Engage stakeholders and executives, ensure methodology adherence (Agile/Waterfall/Hybrid), identify process improvements, and support change management for sustained adoption.

Leads corporate operations for group life, credit life, and HMO accounts, overseeing new business and renewals, regulatory compliance, KPIs, service delivery, process and system transformation, and cross-functional collaboration. Partners with Medicard to integrate medical offerings, drives operational excellence, and develops a high-performing operations team.

Supports the Country Manager and Regional Program Manager with program planning, implementation, stakeholder coordination, project tracking, documentation, reporting, budgeting support, and risk escalation. Coordinates with local partners, NGOs, vendors, beneficiaries, and U.S.-based teams. Maintains audit-ready project files, prepares scopes of work, briefings, proposals, and progress updates, and helps ensure programs are delivered effectively and aligned with organizational policies.

Manages high-volume ecommerce imagery operations, including shotlist creation, asset intake, metadata validation, version control, content readiness, and production tracking. Partners with studio, photography, retouching, product setup, and content teams to ensure accurate imagery moves efficiently from capture to site. Provides workflow guidance and task prioritization for a Content Operations Coordinator while maintaining documentation, standards, and scalable digital asset management processes.

Leads the Manila offshore operations center supporting customer service, after-sales service, dispatch, finance, and marketing functions. Owns operating model strategy, service and cost performance, leadership development, workforce planning, governance, risk, business continuity, technology, AI, automation, and transitions of work from Australia and New Zealand. The role requires transforming operations, managing outsourcing partners, leading system changes, and ensuring compliance, quality, and customer outcomes across multiple functions.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Lead operational risk and control activities for securities services: identify risks, design and test controls, manage remediation, coordinate audits, analyze data, drive process improvements, and partner with global stakeholders to strengthen the control framework and ensure regulatory compliance.

Own day-to-day Amazon FBA operations, manage projects from planning through execution, monitor performance, solve operational issues, improve workflows, coordinate follow-ups, and identify growth opportunities. The role requires strong Amazon experience, analytical thinking, attention to detail, initiative, adaptability, organization, and dependable ownership in a fully remote environment.

Leads global Talent Acquisition Operations across South Africa, the Philippines, and Mexico. Owns workforce planning, recruiting capacity, demand forecasting, talent pools, AI tool adoption, workflow automation, process governance, compliance, ATS/HRIS data integrity, reporting, and recruiter enablement. Manages Recruiting Operations, develops recruitment leaders, supports client hiring strategy, and represents TA in executive and client discussions.

Manage product launches and operational improvements, test processes, coordinate issue resolution with headquarters, create training and support materials, train Sales and Operations teams, manage marketing and sales collateral, and gather frontline feedback to improve products and processes.

Lead and optimize end-to-end sales processes across the customer lifecycle, driving improvements in lead generation, onboarding, pipeline management, account prioritization, and closing. Manage and develop cross-functional teams, influence strategic decisions, implement best practices, and support operational plans to improve sales efficiency and business performance.