Top Operations Management Jobs in Manila

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

The Financial Operations Manager ensures the accuracy of financial processes, coordinates cross-functional projects, and strengthens financial controls while adapting to evolving business needs.

Manage mortgage lending operations, oversee processes, ensure compliance, and collaborate with teams to enhance efficiency in lending activities.

Lead and manage commercial lending underwriting operations, oversee underwriting teams and workflows, ensure consistent credit risk assessment and regulatory compliance, drive process improvements and operational efficiency, and partner with business stakeholders to meet quality and turnaround objectives.

Manage the fraud-clearing queue for lending operations: supervise staff resolving fraud alerts, coordinate investigations and escalations, ensure timely case clearance and compliance, maintain metrics and reporting, and collaborate with risk, legal, and customer service to remediate issues and improve processes.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

Lead and manage collections operations teams, develop and execute operational and collections strategies, ensure regulatory compliance and risk controls, drive process improvements, allocate resources, influence stakeholders, and develop talent to meet business objectives and performance targets.

Lead and optimise online operations including order processing, delivery coordination, customer support, and product catalog management. Drive process improvements and automation, manage eCommerce platform workflows, monitor performance metrics, and maintain customer and supplier relationships to ensure accurate, efficient high-volume operations.

This role involves shaping the global payment strategy, improving payment operations, managing partner relationships, ensuring regulatory compliance, and optimizing risk and chargebacks in payment processes.

Lead end-to-end U.S. and international payroll for multiple clients, manage payroll platforms and compliance, reconcile payroll and benefits, support month-end close, equity withholding, and process improvements.

Manage daily operations of multiple Kenangan Coffee stores: lead and train staff, ensure excellent customer service and product quality, control inventory and costs, meet sales targets and KPIs, implement promotions, and enforce health and safety standards.

The Operations Manager at PalmPay will oversee data monitoring, develop SOPs, support sales processes, and manage cross-team collaborations in the fintech sector.

The Product Operations Manager coordinates beta programs, manages project documentation, facilitates communication, and collects customer feedback to ensure successful product introductions.

Manage day-to-day call center operations for assigned client programs, lead and develop front-line supervisory staff, monitor KPIs and financials, implement action plans to improve performance, collaborate with HR and support teams on staffing and training, and escalate operational issues to senior management.

Lead end-to-end Purchase to Pay (Source to Pay) service delivery for assigned countries, manage third-party service providers, ensure KPI and control compliance, drive continuous improvement, stakeholder engagement, and deliver cost-saving and transformation initiatives.

Manage project KPIs, control and report project performance, ensure process compliance, perform recurring administrative tasks, maintain project data in internal systems, and communicate updates to the Project Manager and account team.

Manage project KPIs, control and report project performance, ensure process compliance, execute administrative tasks across the project lifecycle, maintain project data in internal tools, and communicate findings to the Project Manager and account team.

Lead and manage day-to-day operations for outsourced digital customer experience services, optimize processes and quality, coordinate cross-functional teams, and support client satisfaction and performance targets.

Manage and optimize product operations by monitoring performance, ensuring operational readiness for launches, coordinating cross-functional issue resolution, maintaining workflows and documentation, tracking metrics, supporting incident management, and driving process improvements for scalability and reliability.

Lead and manage one or more global content teams, overseeing day-to-day operations, recruitment, training, performance management, and client issue resolution. Drive process improvements, deliver quality and service targets, coach managers and specialists, manage stakeholder relationships, and execute cross-functional initiatives to meet divisional objectives.

The Operations Manager will oversee data monitoring, develop SOPs, support the sales team, and drive operational excellence in a fintech environment.

The Operations Manager for Insurance oversees call center operations, develops systems, manages human resources, and ensures financial objectives are met while improving customer service.

The Operations Manager will oversee daily activities, coordinate logistics, manage KPIs, maintain supplier relationships, and lead the operations team in a fast-paced environment.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.