Top Operations Management Jobs in Manila

Manage mortgage lending operations, oversee processes, ensure compliance, and collaborate with teams to enhance efficiency in lending activities.

Lead and develop a technology operations team managing network, database, server, storage, backup and recovery, and contact center support. Ensure SLAs/OLAs, incident/problem management, business continuity testing, risk/compliance controls, capacity and cost management, and process improvements while collaborating across stakeholders and mentoring direct reports.

The Financial Operations Manager ensures the accuracy of financial processes, coordinates cross-functional projects, and strengthens financial controls while adapting to evolving business needs.

Supervise a team handling fraud identification, prevention, detection, claims recovery, and execution. Improve processes and risk controls, establish performance standards, train and mentor staff, manage resources, resolve escalations, and ensure compliance with policies and regulations.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.

Manage a team of Support Analysts handling MRI Software inquiries; monitor queues and SLAs, coach and review performance, conduct audits, handle escalations, implement tactical plans for strategic initiatives, create support knowledgebase content, and drive process improvements to enhance client experience.

Lead country and regional strategy execution: prioritize and manage projects, set and track KPIs, develop tools to improve operations, provide analytics and strategic advice, and present results to senior management.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

Lead and manage a Service Delivery Team of Vessel Operations Managers to deliver operational and financial performance, service levels, KPIs, and customer satisfaction. Provide coaching, performance management, development, and participate in customer meetings while driving continuous improvement and operational excellence across assigned fleets and vessels.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

The Operations Manager leads a team, helping them achieve targets, managing relationships, and refining processes to improve customer experience.

Lead and optimize contact center and back-office BPO operations, manage staffing, productivity, quality, and CX metrics; perform root-cause analysis, produce executive reports, present to clients and leadership, drive accountability, implement automation and process improvements, and partner with WFM, QA, Training, HR, IT, and recruitment.

Lead and optimize BPO/back-office operations, manage staffing, productivity, quality, and CX metrics, drive operational excellence, perform root-cause analysis, produce executive-level reports, present to clients and leadership, partner with WFM/QA/Training/HR/IT, and identify automation and scalability opportunities.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Lead and run end-to-end contact center operations, manage multiple stakeholders and lines of business, ensure KPI delivery across channels, conduct regular performance reviews, track service performance, drive root-cause analysis and remedial actions, and oversee workforce management, quality, training, and process improvement.

Lead and optimize contact center operations, overseeing multiple lines of business and managers. Ensure staffing, training, KPI delivery, client satisfaction, compliance, budgeting, and talent development to improve productivity, efficiency and profitability.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Manage the fraud-clearing queue for lending operations: supervise staff resolving fraud alerts, coordinate investigations and escalations, ensure timely case clearance and compliance, maintain metrics and reporting, and collaborate with risk, legal, and customer service to remediate issues and improve processes.

Lead and manage commercial lending underwriting operations, oversee underwriting teams and workflows, ensure consistent credit risk assessment and regulatory compliance, drive process improvements and operational efficiency, and partner with business stakeholders to meet quality and turnaround objectives.

The Operations Manager will oversee a Philippines-based team, ensuring operational consistency and leading various functions including customer service and billing. Responsibilities include team management, strategic partnership with U.S. leadership, process reinforcement, and performance monitoring, requiring strong communication skills and experience in a BPO environment.

Lead and scale a recruitment team to deliver 200+ monthly hires; design hiring workflows, SLAs, and evaluation frameworks; manage budgets and channel mix; run paid acquisition campaigns; build employer branding and talent communities; execute campus and in-person hiring initiatives and partnerships for regional expansion.

The Customer Success Manager at Snappr will oversee support functions for Consumer and Enterprise customers, develop team efficiency, and integrate AI tools. Responsibilities include managing support staff, analyzing performance metrics, and improving customer experience to drive growth.

The Vessel Operations Manager coordinates food provisions for vessels, manages budgets, processes orders, negotiates with suppliers, and builds customer relationships to ensure satisfaction.