Top Operations Management Jobs in Manila

Lead a fund accounting operations team delivering NAVs and financial statements for pension clients. Oversee daily execution, strengthen controls, manage escalations, partner with global stakeholders, drive process improvements, and develop a high-performing team while managing capacity, quality, and headcount.

The Financial Operations Manager ensures the accuracy of financial processes, coordinates cross-functional projects, and strengthens financial controls while adapting to evolving business needs.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Manage end-to-end invoice production and delivery, handle billing inquiries and escalations, advise stakeholders, lead process improvement and automation initiatives, guide analysts, and collaborate with senior management to reduce manual work and improve billing operations.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

The Operations Manager leads in a high-volume customer service environment, ensuring quality service, team performance, coaching, and process improvements. They are responsible for meeting financial and performance targets while fostering a positive team culture.

The Operations Manager (Voice) leads a call center team, ensuring service quality and performance meets contractual standards while mentoring team leaders and supporting client expansion.

Lead a cluster team to deliver best-in-class customer experience and FinOps: ensure timely/accurate invoicing and job closure, govern and standardize FinOps processes, drive KPI performance, handle escalations and risk, collaborate cross-functionally, and streamline downstream processes to support SCM operations.

Lead day-to-day operations across multiple lines of business, manage Team Leaders and staff, meet service levels and client KPIs, oversee staffing and training, drive productivity and continuous improvement, ensure compliance, and support talent development and succession planning.

Manage day-to-day operations for trade shows and exhibitions, coordinating logistics, suppliers, labour, freight, travel and schedules. Monitor KPIs, identify risks, implement process improvements, support budgeting and cost tracking, maintain documentation and compliance, and lead the operations team to ensure successful project delivery.

Lead global commercial operations for Market Access, standardizing planning, enablement, and reporting. Partner with COEs and regional leaders to operationalize partner-led growth, align partner programs, drive adoption, and remove operational friction to support distributor, integrator, and OEM channel performance.

Lead and manage Manila-based admin and finance teams delivering administrative, assistant, and financial support to Melbourne OC Managers. Ensure strict compliance with SOPs and the Owners Corporations Act 2006 (Vic), maintain data integrity in Urbanise/My Community Portal, perform quality checks, oversee accounts payable and levy processes, and report to Melbourne management on performance, risks and compliance.

Manage trade placement and post-trade processing for fund custody activities, leading day-to-day execution, quality checks, issue investigation, stakeholder escalation, SOP maintenance, performance reporting, and change delivery. Supervise task allocation, drive closure of aged items, support automation and digital tool adoption, and ensure strong risk, controls, and audit readiness.

The Operations Manager will oversee data monitoring, develop SOPs, support sales, ensure compliance, and enhance operational workflows in the fintech sector.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

The Reports Operations Manager will lead the CDA Operational Analytics team, manage KPIs, oversee report distribution, and ensure infrastructure performance and data security while collaborating with cross-functional teams.

Lead an operations team to meet KPIs by coaching teammates and team leaders, assigning tasks, improving daily processes, analyzing data, and handling chargebacks/disputes to deliver excellent customer experience.

Lead day-to-day operations of a 24/7 data center site to ensure near-zero downtime, compliance, energy efficiency (PUE targets), safety, and high client satisfaction. Manage critical infrastructure (power, cooling, security, monitoring), build and coach the site operations team, oversee budgets and maintenance, handle incidents within SLA, support audits and risk mitigation, and drive continuous improvement and technology adoption.

Manage regional EDM pipeline operations, ensuring service delivery, KPI adherence, incident governance, controls and audit readiness. Lead teams, oversee data quality and intraday SLAs, handle stakeholder escalations, drive handovers and continuous improvement, and support reporting, capacity planning, and operational standards.

Lead and operate end-to-end internal marketing campaigns (email, SMS, VIP showroom, nurture sequences) using GoHighLevel and CRM logic. Own strategy, execution, team management, data hygiene, KPI tracking (CPA/CPL/ROI), and AI-driven copy/reporting to optimize high-volume B2C lead generation.

Own the client lifecycle for law firm clients: launch campaigns, manage lead distribution/routing, resolve lead-quality disputes with data, lead a small team, maintain Monday.com and SOPs, and coordinate fulfillment partners and call centers.

Lead B2B demand-generation and marketing-operations for enterprise SaaS: build AI-enabled marketing workflows, own integrated campaigns (email, paid, organic, events), improve lead scoring and funnel reporting, partner with Sales and regional teams to convert inbound and event engagement into pipeline across Southeast Asia, Japan, and Brazil.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.