The Tier 2 Technical Support Engineer will provide enterprise-level support to customers by diagnosing and resolving complex technical issues relating to security solutions and network devices. Responsibilities include customer communication, problem ownership, documentation, and escalation of unresolved issues, ensuring high customer satisfaction.

The Information Security Analyst III will implement and automate security controls throughout the software development lifecycle, collaborate with various teams to investigate security incidents, conduct forensic and digital investigations, and create documentation for investigations and SOPs.