Muvr is building the future of on-demand logistics and moving services. Our platform connects customers with trusted drivers and crews to deliver large items quickly and reliably. As we scale across markets, centralized operations play a critical role in ensuring consistent execution, service quality, and operational efficiency across the marketplace.
Role overviewThe Central Operations Manager owns day-to-day operational execution across Muvr’s markets, ensuring consistency, reliability, and efficiency at scale. This role acts as the central command for monitoring marketplace performance, resolving issues in real time, and driving operational standards across cities. The Central Ops Manager partners closely with local ops, customer support, product, and analytics.
This role reports to Operations leadership.
Key ResponsibilitiesMarketplace Monitoring & Execution- Monitor real-time marketplace performance across markets (fulfillment, on-time performance, cancellations).
- Act as first responder for operational issues, incidents, and escalations.
- Coordinate rapid resolution across support, drivers, and internal teams.
- Enforce and improve standard operating procedures across markets.
- Ensure consistent execution of policies, pricing rules, and service standards.
- Identify gaps, edge cases, and failure points in operational workflows.
- Track operational KPIs and flag risks or anomalies early.
- Partner with Ops Analytics to understand trends and root causes.
- Recommend operational improvements based on data and frontline insights.
- Work closely with Customer Support to resolve complex cases.
- Partner with Product and Engineering to report bugs, issues, and operational pain points.
- Support launches, pilots, and operational changes across markets.
- Identify opportunities to improve efficiency, quality, and reliability.
- Test and help roll out new tools, workflows, or process changes.
- Document learnings and update SOPs accordingly.
- 4–7+ years of experience in operations, central ops, logistics, or marketplace roles.
- Strong problem-solving skills and ability to operate under pressure.
- Experience managing real-time operations or service delivery.
- Excellent communication and coordination skills.
- High attention to detail with a strong ownership mentality.
- Experience in on-demand marketplaces, logistics, or mobility.
- Experience working across multiple markets or regions.
- Comfort working with dashboards and operational data.
- High-impact role at the center of daily operations.
- Direct influence on customer and driver experience.
- Fast-paced environment with real-time problem solving.
- Competitive compensation.
Top Skills
What We Do
Introducing Muvr – Where We Move You Forward.
At Muvr, we're not just about transportation; we're about facilitating life's transitions with seamless efficiency. We understand that moving, furniture delivery, and junk removal can be stressful, which is why we're here to make the process smooth and hassle-free.
Our philosophy is simple: We move. Whether you're relocating to a new home, need furniture delivered same-day, or require junk removal services, Muvr is your trusted partner every step of the way.
With a focus on reliability, innovation, and customer satisfaction, Muvr is committed to delivering exceptional service tailored to your needs. From our user-friendly platform to our dedicated team of professionals, we're here to ensure your experience with us is nothing short of exceptional.
Join us at Muvr and let's embark on this journey together. Wherever you need to go, whatever you need to move, we've got you covered. Let's move forward, together.
