Top Tech Jobs & Startup Jobs in Davao City

Provides customer service in a healthcare-related environment while following company policies, employment directives, and operational procedures. The role requires a high school education or equivalent, graduation from a medical allied program, and customer service representative experience.

Provides advanced technical support to SaaS customers through chat, phone, and email. Handles escalations, troubleshoots web technologies and APIs, promotes product adoption, and advocates for customer needs. The role also contributes to knowledge-base content, team training, support process improvements, and cross-functional collaboration with Sales, Product, QA, and Account Management. Requires flexible availability for regular weekend and night shifts in a 24/7 support operation.

Manage a large customer portfolio for Smartly’s advertising platform. Build relationships, provide training and product support, drive feature adoption, improve customer outcomes, and achieve renewals, expansion, satisfaction, and commercial targets. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering while contributing to customer success processes and initiatives.

Design, build, and deploy secure, production-grade AI applications using large language models, agent systems, retrieval-augmented generation, and advanced analytics. Develop prompts, evaluations, guardrails, monitoring, tests, and observability to improve reliability and performance. Integrate cloud services, databases, APIs, and data sources while collaborating with product, engineering, governance, and risk stakeholders. Document architectures, troubleshoot production issues, and establish reusable engineering practices.

Lead the AI Quality engineering team while remaining hands-on building evaluation infrastructure, CI/CD pipelines, scorers, datasets, observability tooling, and diagnostic systems for production AI agents. Design experiments across prompts and models, improve agent reliability, latency, and cost, develop annotation and simulation workflows, and partner with AI Core engineering to validate product changes.

Owns and evolves a six-week support onboarding program in Manila, including in-person facilitation, documentation, certification, learning paths, and ongoing training. Uses support metrics such as CSAT, QA scores, ticket volume, and knowledge assessments to identify needs, measure outcomes, and improve enablement programs. Partners cross-functionally with Support Operations, QA, Product, L&D, and enablement teams while using learning tools and content platforms to scale education.

Build and own the talent analytics function, including KPI definitions, dashboards, automated reporting, data governance, workforce planning, and headcount forecasting. Partner with Finance and hiring leaders to improve data quality and decision-making. Manage employer-brand assets and candidate collateral, using analytics to improve offer acceptance and hiring outcomes.

Drive new business acquisition and close complex cybersecurity solution sales within an assigned territory. Manage end-to-end sales cycles, develop account strategies with sales engineers, marketing, and channel partners, maintain forecasts, and deliver high-touch customer engagement. Build expertise in CrowdStrike products and the cybersecurity competitive landscape while exceeding quotas. The role may require adjusted hours for international accounts and occasional travel.

Design and refine prompts, experiment with Microsoft AI Foundry, analyze workflows to find automation opportunities, assess data quality and governance, propose AI-driven features, connect models to applications, document experiments, and collaborate with cross-functional teams.

Provides phone-based technical support by troubleshooting hardware, software, internet, email, installation, and system issues. Educates customers, resolves concerns on the first call, manages expectations, protects confidentiality, and identifies sales or upselling opportunities. The role requires strong communication, problem-solving, multitasking, customer service, PC and device knowledge, software installation skills, and availability for shifting schedules, including nights, weekends, and holidays.

Handles customer inquiries through phone, chat, and email in a balanced voice and non-voice role. Responsibilities include collecting and verifying customer information, researching remittance transactions, reviewing documents, updating statuses, coordinating with partners, and meeting performance metrics. The role requires strong English communication, customer service, multitasking, research, attention to detail, computer navigation, typing proficiency, and willingness to work onsite in Davao City on rotating schedules, including weekends and holidays.