Top Operations Management Jobs in Quezon City

The Financial Operations Manager ensures the accuracy of financial processes, coordinates cross-functional projects, and strengthens financial controls while adapting to evolving business needs.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Manage mortgage lending operations, oversee processes, ensure compliance, and collaborate with teams to enhance efficiency in lending activities.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Manage end-to-end invoice production and delivery, handle billing inquiries and escalations, advise stakeholders, lead process improvement and automation initiatives, guide analysts, and collaborate with senior management to reduce manual work and improve billing operations.

Lead global commercial operations for Market Access, standardizing planning, enablement, and reporting. Partner with COEs and regional leaders to operationalize partner-led growth, align partner programs, drive adoption, and remove operational friction to support distributor, integrator, and OEM channel performance.

Lead and manage Manila-based admin and finance teams delivering administrative, assistant, and financial support to Melbourne OC Managers. Ensure strict compliance with SOPs and the Owners Corporations Act 2006 (Vic), maintain data integrity in Urbanise/My Community Portal, perform quality checks, oversee accounts payable and levy processes, and report to Melbourne management on performance, risks and compliance.

Manage trade placement and post-trade processing for fund custody activities, leading day-to-day execution, quality checks, issue investigation, stakeholder escalation, SOP maintenance, performance reporting, and change delivery. Supervise task allocation, drive closure of aged items, support automation and digital tool adoption, and ensure strong risk, controls, and audit readiness.

The Operations Manager will oversee data monitoring, develop SOPs, support sales, ensure compliance, and enhance operational workflows in the fintech sector.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

The Reports Operations Manager will lead the CDA Operational Analytics team, manage KPIs, oversee report distribution, and ensure infrastructure performance and data security while collaborating with cross-functional teams.

Lead an operations team to meet KPIs by coaching teammates and team leaders, assigning tasks, improving daily processes, analyzing data, and handling chargebacks/disputes to deliver excellent customer experience.

Lead day-to-day operations of a 24/7 data center site to ensure near-zero downtime, compliance, energy efficiency (PUE targets), safety, and high client satisfaction. Manage critical infrastructure (power, cooling, security, monitoring), build and coach the site operations team, oversee budgets and maintenance, handle incidents within SLA, support audits and risk mitigation, and drive continuous improvement and technology adoption.

Manage regional EDM pipeline operations, ensuring service delivery, KPI adherence, incident governance, controls and audit readiness. Lead teams, oversee data quality and intraday SLAs, handle stakeholder escalations, drive handovers and continuous improvement, and support reporting, capacity planning, and operational standards.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

Manage day-to-day account operations and teams to ensure SLAs, quality, and profitability. Coordinate with product and engineering, implement procedures, train staff, and drive cost/pricing strategies.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Lead and optimize contact center and back-office BPO operations, manage staffing, productivity, quality, and CX metrics; perform root-cause analysis, produce executive reports, present to clients and leadership, drive accountability, implement automation and process improvements, and partner with WFM, QA, Training, HR, IT, and recruitment.

Manage end-to-end content production: edit long-form and short-form video, repurpose assets, design thumbnails, schedule and publish across platforms, build film-and-forget workflows, track performance, and optimize content systems in collaboration with the founder.

Lead and manage commercial lending underwriting operations, oversee underwriting teams and workflows, ensure consistent credit risk assessment and regulatory compliance, drive process improvements and operational efficiency, and partner with business stakeholders to meet quality and turnaround objectives.

Manage the fraud-clearing queue for lending operations: supervise staff resolving fraud alerts, coordinate investigations and escalations, ensure timely case clearance and compliance, maintain metrics and reporting, and collaborate with risk, legal, and customer service to remediate issues and improve processes.