Top Operations Management Jobs in Quezon City

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Manage day-to-day mortgage closing operations and a team supporting loan processing, documentation, and compliance. Drive performance, process improvements, stakeholder engagement, policy implementation, budget/resource allocation, and employee development while ensuring regulatory and investor requirements are met.

Manage the fraud-clearing queue for lending operations: supervise staff resolving fraud alerts, coordinate investigations and escalations, ensure timely case clearance and compliance, maintain metrics and reporting, and collaborate with risk, legal, and customer service to remediate issues and improve processes.

Manage end-to-end invoice production and delivery, handle billing inquiries and escalations, advise stakeholders, lead process improvement and automation initiatives, guide analysts, and collaborate with senior management to reduce manual work and improve billing operations.

Leads day-to-day customer experience and back-office operations, ensuring productivity, quality, service-level, and client commitments. Responsibilities include monitoring performance, managing escalations, developing Team Leaders, driving engagement and succession planning, analyzing processes, supporting automation and continuous improvement, and collaborating with Workforce, Finance, HR, Quality, IT, and Compliance teams. The role also supports client reviews, operational planning, and strategic initiatives.

Leads multiple operations teams, manages client relationships and service-level agreements, and delivers revenue, profitability, staffing, and performance targets. Responsibilities include coaching managers, developing employees, ensuring contract compliance, resolving operational issues, coordinating cross-functional improvement plans, managing vendors, supporting business development, and conducting client and operational reviews. The role requires strong leadership, communication, process improvement, prioritization, and flexibility in a fast-paced environment.

Lead day-to-day operations of a 24/7 data center site to ensure near-zero downtime, compliance, energy efficiency (PUE targets), safety, and high client satisfaction. Manage critical infrastructure (power, cooling, security, monitoring), build and coach the site operations team, oversee budgets and maintenance, handle incidents within SLA, support audits and risk mitigation, and drive continuous improvement and technology adoption.

Lead strategy and day-to-day management of outsourced BPO customer operations. Own vendor/site relationships, SLAs, capacity planning, contracts, and performance. Run cross-functional programs, apply data-driven problem solving and continuous improvement, partner with Product, Finance, Quality, and WFM, and drive operational efficiencies and customer experience improvements across global vendor sites.

Manage regional EDM pipeline operations, ensuring service delivery, KPI adherence, incident governance, controls and audit readiness. Lead teams, oversee data quality and intraday SLAs, handle stakeholder escalations, drive handovers and continuous improvement, and support reporting, capacity planning, and operational standards.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

Manage end-to-end lifecycle of Professional Services projects globally: set up and close projects in Workday and Anaplan, run month- and week-end reporting (utilization, billing, bookings), monitor hours/budgets/compliance, escalate issues, drive automation using approved AI tools, and coordinate across AMER, EMEA, and APAC while working Manila hours.

Lead and develop technology operations teams to manage infrastructure, network, database, backups, recovery, and availability. Drive process improvements, risk and compliance controls, stakeholder engagement, and strategic initiatives for highly automated, latency-sensitive, client-facing applications.

Manage and supervise IT operations teams to ensure timely, compliant delivery of network, database, server, storage and infrastructure services. Oversee incident and recovery processes, enforce ITSM/ITIL controls, drive process improvement, capacity and cost management, stakeholder engagement, and talent development for service desk operations.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Own operational performance for a client by improving processes, systems, data, project execution, AI automation, and organizational structure. Responsibilities include building KPI dashboards, resolving data inconsistencies, driving projects, auditing and integrating technology systems, implementing AI workflows, documenting SOPs, and clarifying accountability. The role requires independently diagnosing problems, designing solutions, executing changes, and ensuring adoption in founder-led or growing businesses.

Lead and manage Service Desk and End-User Computing teams to deliver day-to-day end-user support, incident and escalation management, and continuous improvement of ITIL-aligned processes. Own SLAs/OLAs, knowledge base, CSAT monitoring, and performance reporting; coordinate with Security Operations for incident response and drive AI/automation adoption across front-line support.

Manage day-to-day personal financial administration for a high-net-worth principal and multiple properties: bill payments, banking and credit reconciliation, Quicken bookkeeping, budgeting, vendor and contract finance oversight, financial reporting, audit controls, project financial coordination (renovations, property transactions), and liaison with advisors. Build systems, dashboards, and organized records to ensure accurate, timely financial operations and visibility.

Manage day-to-day finance operations including weekly cash flow forecasting, accounts payable and vendor payment lifecycle, payroll administration via Gusto, finance SOP documentation, and support lending reporting and external CPA coordination to keep the company audit-ready.

Lead end-to-end operational strategy and execution for voice operations, build scalable frameworks, SOPs, and KPIs; recruit and develop operations teams; drive data-driven decisions, cross-functional initiatives, and continuous improvement to improve service quality and product adoption.

As AI Operations Manager, you'll manage and grow a team of editors, utilizing data analytics to improve productivity and ensure quality in image editing.