Top Operations Management Jobs in Quezon City

Manages specialized banking operations teams, including international payment processing and customer service operations. Oversees staffing, training, coaching, performance, budgets, regulatory compliance, risk controls, workflow improvements, procedures, reporting, and issue escalation. Requires knowledge of International Funds Transfer, SWIFT, Fedwire, foreign exchange payments, and CHIPS. The role leads process improvement and migration initiatives, collaborates with internal and international partners, and works on-site in Taguig City on flexible shifts.

Manage day-to-day mortgage closing operations and a team supporting loan processing, documentation, and compliance. Drive performance, process improvements, stakeholder engagement, policy implementation, budget/resource allocation, and employee development while ensuring regulatory and investor requirements are met.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Leads operations within an evolving healthcare services environment, supporting team performance, collaboration, innovation, customer success, and improved patient care. The role offers leadership opportunities, professional growth, and responsibility for contributing to organizational excellence and community impact.

Manages call center operations by developing strategies, improving systems and processes, overseeing staff, monitoring performance, managing budgets, preparing reports, and ensuring quality and customer-service standards. Responsibilities include recruiting, training, scheduling, coaching, performance management, equipment maintenance, system upgrades, audits, and process improvement. The role also evaluates technology, conducts capacity planning, supports implementations, and contributes to organizational goals.

Leads cross-functional teams spanning data analytics, training, and engineering operations. Responsibilities include people management, KPI oversight, resource allocation, process improvement, strategic execution, stakeholder and client engagement, quality assurance, compliance, and operational risk mitigation. The role also requires Corrigo expertise, executive communication, talent development, and driving innovation and organizational change in a client-focused environment.

Lead day-to-day Philippine workplace operations, including facilities, health and safety compliance, budgets, vendors, workplace assets, office experience initiatives, audits, permits, and business continuity planning. Supervise office support staff, coordinate with HR and global workplace teams, manage regulatory requirements, and support relocations, fit-outs, incident response, and operational readiness.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Manage IT managed-services delivery for client accounts, including operational reporting, service-level governance, incident/problem/change/continuity processes, service improvement plans, contract awareness, customer communication, and infrastructure maintenance coordination. Lead governance and process improvement across technical teams, coordinate data centre service requests and project-to-BAU handovers, support team performance, and maintain service quality and customer satisfaction.

Lead and manage collections operations teams, develop and execute operational and collections strategies, ensure regulatory compliance and risk controls, drive process improvements, allocate resources, influence stakeholders, and develop talent to meet business objectives and performance targets.

Supervise loan production or servicing teams, ensuring timely, accurate, compliant processing. Resolve lending and documentation issues, improve processes and risk controls, manage staffing and resources, collaborate with internal and external stakeholders, and mentor or hire team members.

Lead Manila-based back-office operations across multiple departments, overseeing HR administration, timesheets, payroll approvals, attendance, leave, rostering, onboarding, offboarding, engagement, retention, and performance management. Coordinate processes between Australian and Manila teams, ensure policy and employment compliance, resolve employee queries, support managers, and develop staff while driving efficient, consistent operations.

Manage business operations, project workflows, CRM pipelines, automations, lead tracking, and customer engagement systems. Maintain project dashboards, monitor deadlines, coordinate outsourced work, improve operational processes, organize LinkedIn lead databases, and support outreach follow-up. Provide light executive assistance through reminders, progress updates, and occasional scheduling. The role requires proactive, independent coordination across multiple priorities and systems.

Oversee night-shift manufacturing operations, production scheduling, resource allocation, quality, safety, and order fulfillment. Lead and mentor cross-functional teams, track throughput and performance KPIs, address production issues, coordinate maintenance, and maintain documentation. Drive Lean, Six Sigma, and continuous-improvement initiatives using statistical analysis and quality tools to improve productivity, efficiency, and defect prevention.

Manage day-to-day operations for trade shows and exhibitions, coordinating logistics, suppliers, labour, freight, travel and schedules. Monitor KPIs, identify risks, implement process improvements, support budgeting and cost tracking, maintain documentation and compliance, and lead the operations team to ensure successful project delivery.

Manages call center strategy, systems, staff, budgets, performance, quality assurance, equipment, and process improvements. Responsibilities include capacity planning, technology evaluation, system implementation, user acceptance testing, performance reporting, employee recruitment and development, scheduling, budgeting, maintenance, and operational problem resolution. Experience with international telecommunications sales campaigns conducted through non-voice channels is preferred.

Manages international telecommunications chat operations by developing strategies, systems, processes, staffing plans, budgets, quality programs, and performance reporting. Responsibilities include capacity planning, technology evaluation, system implementation, troubleshooting, upgrades, recruiting and coaching employees, scheduling, financial analysis, equipment maintenance, and continuous operational improvement. Recent experience managing an international telco non-voice chat campaign is required.

Manage the fraud-clearing queue for lending operations: supervise staff resolving fraud alerts, coordinate investigations and escalations, ensure timely case clearance and compliance, maintain metrics and reporting, and collaborate with risk, legal, and customer service to remediate issues and improve processes.

Manage operations for new product launches, including reporting on product performance, conducting analyses, identifying improvement opportunities, designing solutions, refining processes, and executing or automating recurring workflows. Partner cross-functionally to implement changes and support growth across financial products such as credit cards, invoice financing, payments, and payroll.

Lead an operations team to meet KPIs by coaching teammates and team leaders, assigning tasks, improving daily processes, analyzing data, and handling chargebacks/disputes to deliver excellent customer experience.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Leads day-to-day customer experience and back-office operations, ensuring productivity, quality, service-level, and client commitments. Responsibilities include monitoring performance, managing escalations, developing Team Leaders, driving engagement and succession planning, analyzing processes, supporting automation and continuous improvement, and collaborating with Workforce, Finance, HR, Quality, IT, and Compliance teams. The role also supports client reviews, operational planning, and strategic initiatives.

Leads multiple operations teams, manages client relationships and service-level agreements, and delivers revenue, profitability, staffing, and performance targets. Responsibilities include coaching managers, developing employees, ensuring contract compliance, resolving operational issues, coordinating cross-functional improvement plans, managing vendors, supporting business development, and conducting client and operational reviews. The role requires strong leadership, communication, process improvement, prioritization, and flexibility in a fast-paced environment.