Top Tech Jobs & Startup Jobs in Caloocan

Processes and audits employee expense reports in Concur, resolves travel and expense inquiries through a ticket queue, reconciles corporate card expenses, applies internal controls, protects confidential information, and supports process improvements and operational projects.

Develop and evaluate AI prototypes, experiments, and pilots that improve business outcomes in Home Lending. Apply machine learning, deep learning, speech recognition, NLP, and time-series methods; analyze data; communicate recommendations; and help scale validated solutions into production. The role also supports responsible AI governance, stakeholder prioritization, enablement workshops, documentation, and ongoing performance monitoring.

Leads applied AI integration across Home Lending by identifying high-value use cases, running measurable experiments, building prototypes, scaling successful solutions, and developing enablement programs. Partners with engineering, data, platform, governance, and business teams to transition validated concepts into production. Advises stakeholders on AI strategy, responsible adoption, evaluation methods, and impact metrics while coaching teams and coordinating multiple initiatives.

Monitor and manage technology operations and major incidents, analyze metrics and events, escalate and coordinate troubleshooting across teams, propose resolutions, and reduce business impact from application and infrastructure failures while keeping stakeholders informed.

Manages and develops a customer service team supporting brokerage clients. Responsibilities include resolving escalated inquiries, setting service standards, managing staffing and budgets, monitoring risk and compliance, identifying productivity improvements, collaborating with stakeholders, and mentoring employees. The role requires brokerage operations knowledge, familiarity with SEC and FINRA regulations, analytical skills, and an active or attainable FINRA Series 7 license. Work is onsite during US hours.

Supports technology operations through business solution implementation, application validation, batch-job monitoring, incident management, issue diagnosis, remote user support, ticket prioritization, escalation, and knowledge-base maintenance. The role troubleshoots hardware, software, operating-system, application, and basic networking issues while adhering to ITIL standards and service-level agreements.

Leads disputes investigators in Manila and Managua while overseeing daily operations, customer escalations, fraud detection, chargeback workflows, performance management, coaching, career development, engagement, and process improvements. The manager ensures service standards, policy adherence, effective communication, and team achievement while collaborating with customer success, HR, program managers, and site leadership. This is an onsite role in Mandaluyong with flexible scheduling.

Leads customer protection and related support operations across Manila and Managua. Builds high-performing teams through coaching, performance management, career development, engagement, and talent development. Oversees daily activities, operational policies, compliance, budgeting, reporting, planning, auditing, recruiting support, and cross-functional communication. Drives process improvements, customer-centric service standards, employee accountability, and strategic business decisions in an onsite, shifting-schedule environment.

Provides analytical and commercial support for Mastercard’s merchant, acceptance, and acquiring relationships in the Philippines. Analyzes customer and transaction data, prepares business review materials, supports merchant promotions, responds to customer inquiries, and coordinates cross-functional initiatives. The role helps translate data into commercial insights while developing expertise in payments, stakeholder management, and business development.

Supports the first-line risk and controls program for real-time payments markets. Responsibilities include identifying, assessing, monitoring, and reporting operational and technology risks; evaluating controls; supporting resilience, business continuity, audit, and assurance activities; driving remediation; improving risk processes and reporting; and promoting risk ownership across product, engineering, operations, and risk teams.

Manages AML compliance operations across onboarding, sanctions screening, and transaction monitoring programs. Leads analysts, oversees investigations and escalations, ensures adherence to global sanctions and AML/CFT regulations, maintains system governance and data integrity, and drives process improvements. Reviews high-risk alerts, coordinates KYC documentation, collaborates with legal and compliance stakeholders, liaises with financial intelligence teams, and prepares compliance metrics and reports for leadership.

Support global learning service operations by maintaining service standards, standardizing and simplifying processes, contributing to training materials, ensuring policy and data protection compliance, analyzing exceptions, recommending improvements, and leading continuous improvement initiatives.

Provision unified communications numbers and services globally, including number acquisition, porting, BroadWorks user and feature configuration, and Webex-related activities. Coordinate with carrier porting teams, implementation managers, project managers, and customers. Update project plans and customer documentation, verify information, resolve technical issues, and support special projects while working a hybrid night shift schedule.

Performs revenue accounting and month-end close activities, applies ASC 606, prepares technical accounting analyses and disclosures, reconciles revenue systems with the general ledger, executes SOX controls, supports audits, and improves revenue processes and systems. Partners cross-functionally on complex transactions, product launches, acquisitions, UAT, and automation initiatives.

Designs, implements, and maintains document automation, SharePoint sites, and workflow solutions using Microsoft Power Platform and BPM tools. Partners with business SMEs and analysts to define requirements, support change control, conduct user acceptance testing, and maintain system lifecycle documentation. Creates training and process materials, supports users, monitors solution utilization, reports metrics, and identifies continuous improvement opportunities across global clinical supply operations.

Monitor electronic trading systems during weekend and overnight sessions, provide trade and subscriber support, perform startup health checks, identify trading trends, coordinate with Nasdaq support, complete trade reconciliation, and manage handoffs and escalations. The role requires knowledge of market microstructure, order routing, execution, FIX protocol, and trading operations, plus a Series 7 license or the ability to obtain required securities licenses.

Provides technical and product support through digital and voice channels. Troubleshoots customer issues, explains product features, escalates complex problems, maintains SLA and CSAT performance, and identifies feedback patterns for process or product improvements. The role requires strong communication, product knowledge, problem-solving, and familiarity with support tools and metrics. It is open to residents of Metro Manila, Philippines, with full English fluency.