Top Tech Jobs & Startup Jobs in Quezon City

Manages daily customer service operations, team availability, performance against KPIs, customer escalations, and government or internal escalations. Identifies service gaps, performs root cause analysis, prepares incident reports, and develops process improvements. Partners with supervisors and cross-functional teams to resolve issues and improve customer satisfaction, service levels, and Net Promoter Score.

Leads internal control testing, operational reviews, IT general controls, fraud risk assessments, investigations, and remediation across multiple entities. Identifies financial leakages, control gaps, process inefficiencies, and cost-saving opportunities using forensic data analysis. Advises senior stakeholders, mentors junior team members, standardizes controls, coordinates remediation, and reports key risks and financial impacts.

Drive B2B customer acquisition and manage strategic corporate accounts for foodpanda for Business. Responsibilities include prospecting, pitching, negotiating, closing, platform demonstrations, CRM management, client onboarding, retention, upselling, performance reviews, and cross-functional collaboration. The role also gathers client feedback and develops strategies to improve conversion, recurring revenue, GMV, active users, and customer satisfaction.

Reviews and approves financial statements, variance analyses, regulatory reports, country financial results, and accounting adjustments. Supports FP&A, audits, KPMG sign-offs, internal controls, account mapping, reporting data validation, and CFO or corporate inquiries. The role helps maintain accurate head-office financial and management reporting, interpret accounting policies, and ensure compliance with reporting requirements.

Conduct quality evaluations, sales compliance reviews, transaction and documentation checks, escalation investigations, and root-cause analyses for CitiPhone Operations. Analyze quality metrics, prepare MIS dashboards and trend reports, identify coaching and process improvement opportunities, maintain SOPs and UAT scripts, and ensure adherence to regulatory requirements, internal policies, and operational controls.

Provide SAP PP/PE functional and ABAP technical expertise: analyze requirements, configure PP/PE, develop and debug ABAP (OO, enhancements, reports, Web Dynpro), manage CIF/APO integrations, support S/4HANA migration, and deliver second-level support and project activities across lifecycle phases.

Administer and support SAP landscapes, including transport management, system health checks, interfaces, authorizations, maintenance, refreshes, upgrades, system copies, archiving, output management, and batch jobs. Collaborate with functional teams, translate business requirements into technical solutions, support IT projects, troubleshoot performance issues, and implement or train teams on new SAP technologies.

Leads an onsite, night-shift operations team supporting auction, sales support, customer care, and back-office workflows. Owns staffing, attendance, productivity, SLA/TAT, quality, coaching, escalations, client communication, risk management, and continuous improvement. Uses operational data to identify root causes, create recovery plans, stabilize service delivery, improve processes, and develop agents and future leaders.

Supports recruitment operations by managing job advertisements, sourcing and screening candidates, coordinating interviews and inductions, processing timesheets, maintaining recruitment records, and liaising with candidates and clients. The role also supports account managers, handles confidential information, ensures work health and safety compliance, and participates in an after-hours on-call roster.

Processes and validates invoices, employee expenses, payments, vendor records, reconciliations, and AP inquiries. Investigates discrepancies, maintains audit documentation, supports month-end close, and ensures compliance with financial controls. Collaborates with Procurement, Finance, vendors, and internal stakeholders to resolve issues and improve accounts payable processes.

Supports legal compliance operations for partner schools, including board meeting documentation, signatures, authorizer requirements, school calendars, regulatory deadlines, reporting, and insurance certificate tracking. The role requires strong organization, attention to detail, communication, Microsoft Office and Excel skills, and the ability to work independently in a remote night-shift environment.

Process high-volume offers, contracts, screening packages, and hiring transactions in Oracle systems. Validate candidate and assignment data, track offer acceptances, support pre-employment compliance, monitor hiring queues, maintain data integrity, and resolve or escalate discrepancies. Partner with recruiters and stakeholders to ensure accurate, timely handoffs in a fast-paced, deadline-driven environment.

Supports account and project delivery through financial coordination, budgeting, invoicing, reporting, timeline tracking, client communications, proposal support, and cross-functional team coordination. Helps maintain client relationships, identify delivery challenges, ensure projects follow procedures and remain on time and budget, and contribute to customer satisfaction, account growth, and process improvements.

Leads the global Invoice to Cash organization for Johnson & Johnson, setting strategy, ensuring accurate and timely service delivery, strengthening compliance and controls, managing regional stakeholders and BPO providers, and driving standardization, continuous improvement, change management, and organizational performance across a global shared-services environment.

Performs global intercompany accounting operations, period closing, balance sheet reconciliations, compliance, internal controls, audit support, and process improvement. Ensures accurate and timely financial reporting while following worldwide policies, SOX requirements, and service-level commitments. Provides training to new team members and BPO partners, supports process alignment across regions, and contributes to global finance strategy and operational efficiency initiatives.

Administers and improves employee benefits programs across EMEA, resolves benefits cases, supports leave and enrollment activities, manages vendor relationships, maintains documentation, communicates policies, and analyzes benefits data. The role also supports insurance, pension, government-mandated benefits, flexible work arrangements, system transactions, program implementations, and operational improvement initiatives.

Manage and optimize organizational data management and information flow. Ensure data accuracy, operational efficiency, and timely reporting while supporting sourcing operations through reliable management information systems processes.

Manage and optimize organizational data management and information flow, ensuring accurate, efficient, and timely reporting. The role requires strong organization and attention to detail while supporting recruitment operations through MIS processes and reporting.

Manage and optimize organizational data management and information flow, ensuring accurate, efficient, and timely reporting. The role supports recruitment operations through MIS activities and requires strong organization, attention to detail, and coordination of information across the business.

Perform end-to-end Procure-to-Pay activities including invoice processing, PO matching, payments, accruals, VAT reporting, month-end close tasks, supplier inquiries, reconciliations, KPI support and process improvements while ensuring SLA/KPI compliance and training/coaching P2P team members.

Oversee the Procure-to-Pay Team's performance, ensure compliance with financial processes, and facilitate process improvements while managing team dynamics and stakeholder relationships.

The IT SSC Leader oversees IT Shared Services Center operations, ensuring service quality, operational efficiency, and alignment with business objectives while promoting continuous improvement.

Verifies suspicious transactions through inbound and outbound customer calls, processes lost or stolen reports, identifies unusual account activity, handles referred credit applications, follows compliance procedures, and meets customer service, quality, productivity, and call-handling metrics.