Job Description:
At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. We are also extremely proud to be recognized as #1 in the Philippines Best Workplaces™ 2026 Large Category by Great Place to Work Philippines®.
What you’ll accomplish as a Senior Representative, Fraud Solutions:
- You will be responsible in taking inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious.
What you’ll do:
- Process lost/stolen reports accurately and recognize/report unusual activity on an account to ensure mitigation of fraud loss.
- Handle calls from retail partners/customers concerning referred credit applications.
- Strictly adhere to all compliance, regulatory and internal business procedures
- Provide exceptional level of customer interaction.
- Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics.
- Make outbound calls/verify transactions on accounts which have been identified as suspicious.
Skills you’ll need:
- Ability to make decisions quickly with information presented from cardholder account history.
- Strong interpersonal skills and customer service orientation
- Demonstrated ability to work independently with minimal supervision.
- Strong teamwork and conflict resolution skills
- Track record of time management and organization
- Experience using Microsoft Word and Excel
Qualifications/Requirements:
- Minimum 6 months customer service experience
- Completed at least 2nd year in College or 2-year Associate course
- Excellent English Verbal and written Communication Skills
- Amenable to work in a shifting schedule, weekends and holidays.
- Amenable to work in a hybrid set-up.
Grade/Level: 05
Job Family Group: Fraud Solutions
Job Family Group:
Fraud OperationsSkills Required
- Minimum 6 months of customer service experience
- Completed at least the second year of college or a two-year associate course
- Excellent English verbal and written communication skills
- Ability to work shifting schedules, weekends, and holidays
- Ability to work in a hybrid setup
- Experience using Microsoft Word and Excel
Synchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
Synchrony Insights
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
