Top Operations Management Jobs in Manila

Leads global Talent Acquisition Operations across South Africa, the Philippines, and Mexico. Owns workforce planning, recruiting capacity, demand forecasting, talent pools, AI tool adoption, workflow automation, process governance, compliance, ATS/HRIS data integrity, reporting, and recruiter enablement. Manages Recruiting Operations, develops recruitment leaders, supports client hiring strategy, and represents TA in executive and client discussions.

Manage product launches and operational improvements, test processes, coordinate issue resolution with headquarters, create training and support materials, train Sales and Operations teams, manage marketing and sales collateral, and gather frontline feedback to improve products and processes.

Leads Partner Sales Operations for global Channel and MSP organizations. Manages a team, reporting, pipeline visibility, forecasting, Salesforce governance, data quality, dashboards, enablement, and process alignment. Analyzes sales and partner metrics, presents recommendations to leadership, maintains documentation, and drives AI and automation adoption to improve operational efficiency and decision-making.

Leads the REPH Coplogic Sales organization by managing supervisors and team leads, driving revenue and conversion performance, overseeing pipeline forecasting, developing sales talent, and ensuring operational excellence. The role owns dashboards, workforce planning, process improvement, cross-functional coordination, Salesforce data quality, strategic initiative execution, and organizational readiness for growth.

Manages daily business process transactions and analyst teams, ensuring efficient, compliant, and high-quality operations. Leads process improvements, monitors performance metrics, supports budgeting and resource allocation, and presents reports to senior management. Provides team guidance and collaborates with leadership on process strategies and operational enhancements.

Leads insurance placement and policy servicing operations in the Philippines. Oversees team performance, workload planning, service levels, quality, controls, compliance, stakeholder coordination, and policy lifecycle delivery. Manages escalations, audits, process improvements, automation, system adoption, reporting, and risk remediation while developing team capability and ensuring accurate, timely, client-focused service across regional operations.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Manages an inbound insurance customer contact center team handling policy servicing and system updates. Ensures service-level and quality targets, monitors performance and workloads, coaches employees, supports new-hire productivity, manages schedules and escalations, and promotes customer service excellence. The role also handles client interactions, change management, reporting, process improvements, absenteeism, and team engagement.

Manages BPO operations, supervisory teams, SLA performance, transaction and call monitoring, productivity, employee engagement, quality initiatives, compliance, reporting, and process metrics. The role drives performance improvements, supports employee development, maintains internal controls, and coordinates with onshore departments and clients as needed.

Leads People Operations specialists and oversees employee lifecycle administration, HRIS data integrity, records management, reporting, process governance, compliance support, automation, and continuous improvement. Partners with HR, Finance, business leaders, and corporate People teams to improve service delivery and employee experience while maintaining confidentiality and accurate employee data.

Leads enterprise strategy and operations initiatives, develops business cases and financial models, analyzes performance, builds forecasts and dashboards, and provides executive-ready recommendations. Partners with senior stakeholders to identify growth opportunities, improve operational efficiency, manage complex cross-functional projects, and drive measurable business outcomes. This individual contributor role requires independent problem solving, strong analytical capabilities, executive communication, and the ability to influence decisions across a matrixed organization.

Coordinate international shipments of machines, components, and spare parts from dispatch through delivery. Manage customs documentation, inventory records, carrier communications, vendor invoice verification, discrepancy resolution, cost tracking, operational documentation, and administrative workflows. The role requires strong organization, independent task ownership, professional communication, spreadsheet proficiency, and familiarity with international shipping and EU import/export procedures.

Owns cross-functional programs supporting Sales, Marketing, and Product Lifecycle Management. Responsibilities include vendor selection, software implementation, process redesign, change management, testing, governance, stakeholder communications, and benefits tracking. The role requires expertise in program artifacts, enterprise systems, executive reporting, requirements gathering, and translating ambiguous business needs into structured execution plans.

Lead end-to-end implementation and transition projects for U.S. healthcare clients in a BPO environment. Responsibilities include defining scope and timelines, managing cross-functional operational and technology workstreams, coordinating stakeholders, maintaining project governance and risk documentation, ensuring HIPAA and PHI compliance, overseeing training and knowledge transfer, validating operational readiness, and driving successful go-live delivery within scope, budget, schedule, and quality standards.

Manage offshore go-to-market campaign operations, including request intake, prioritization, sponsorships, vendor contracts, invoices, budgets, collateral production, event logistics, CRM data quality, reporting, and coordinator development. Serve as the primary liaison for U.S. marketing stakeholders, ensure service levels and quality, and safeguard sensitive firm and client information.

Leads hospital operations services for an HMO, overseeing healthcare utilization management, medical necessity reviews, provider relations, quality and clinical governance, member experience, cost management, and team development. The role establishes operational strategies and performance standards, manages complex medical cases, improves healthcare access and service delivery, ensures regulatory and evidence-based practices, and drives quality outcomes while controlling healthcare costs.

Leads hospital operations and utilization management for an HMO, overseeing medical necessity reviews, provider relations, clinical governance, member experience, healthcare quality, cost management, and team development. The role drives operational strategy, ensures compliant and evidence-based healthcare approvals, improves service access and outcomes, manages provider partnerships, controls medical costs, and develops Hospital Operations, Utilization Management, Case Management, and Medical Review teams.

Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.

Manage business operations, project workflows, CRM pipelines, automations, lead tracking, and customer engagement systems. Maintain project dashboards, monitor deadlines, coordinate outsourced work, improve operational processes, organize LinkedIn lead databases, and support outreach follow-up. Provide light executive assistance through reminders, progress updates, and occasional scheduling. The role requires proactive, independent coordination across multiple priorities and systems.

Oversee night-shift manufacturing operations, production scheduling, resource allocation, quality, safety, and order fulfillment. Lead and mentor cross-functional teams, track throughput and performance KPIs, address production issues, coordinate maintenance, and maintain documentation. Drive Lean, Six Sigma, and continuous-improvement initiatives using statistical analysis and quality tools to improve productivity, efficiency, and defect prevention.

Own the global IT Operations strategy, operating model, efficiency initiatives, policies, KPIs, automation, and executive reporting. Manage and develop an IT Operations team, oversee application support and incident resolution, resolve escalated issues, guide users through service management tools, and improve processes. The role is onsite in Manila, works Tuesday through Saturday, and requires approximately 20% travel to company offices in Dumaguete and Kuala Lumpur.

Manage day-to-day operations for trade shows and exhibitions, coordinating logistics, suppliers, labour, freight, travel and schedules. Monitor KPIs, identify risks, implement process improvements, support budgeting and cost tracking, maintain documentation and compliance, and lead the operations team to ensure successful project delivery.

Manage operations for new product launches, including reporting on product performance, conducting analyses, identifying improvement opportunities, designing solutions, refining processes, and executing or automating recurring workflows. Partner cross-functionally to implement changes and support growth across financial products such as credit cards, invoice financing, payments, and payroll.

Leads customer operations for corn and rice seed markets, managing S&OP, demand forecasting, supply and inventory planning, order fulfillment, distributor scorecards, CRM, customer service, and process improvement. The role coordinates sales, marketing, finance, supply chain, logistics, quality, and digital teams to improve service delivery, customer satisfaction, product availability, and operational efficiency.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.