Top Operations Management Jobs in Manila

Lead and manage one or more global content teams, overseeing day-to-day operations, recruitment, training, performance management, and client issue resolution. Drive process improvements, deliver quality and service targets, coach managers and specialists, manage stakeholder relationships, and execute cross-functional initiatives to meet divisional objectives.

The Operations Manager will oversee data monitoring, develop SOPs, support the sales team, and drive operational excellence in a fintech environment.

The Operations Manager for Insurance oversees call center operations, develops systems, manages human resources, and ensures financial objectives are met while improving customer service.

The Operations Manager will oversee daily activities, coordinate logistics, manage KPIs, maintain supplier relationships, and lead the operations team in a fast-paced environment.

Lead Philippines finance and operations: manage GL/AP/AR, month/quarter/year-end close, inventory/COGS and equipment depreciation, prepare PFRS/IFRS financial statements, ensure BIR/SEC tax compliance and filings, handle audits, design SOPs and internal controls, leverage NetSuite/cloud ERP to automate reporting and support cross-functional budgeting and inventory tracking for a distributed team.

The Operations Manager leads in a high-volume customer service environment, ensuring quality service, team performance, coaching, and process improvements. They are responsible for meeting financial and performance targets while fostering a positive team culture.

The Operations Manager (Voice) leads a call center team, ensuring service quality and performance meets contractual standards while mentoring team leaders and supporting client expansion.

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

Manage daily logistics playbooks: source and book freight, reconcile inbound inventory, ensure timely warehouse inbounding, verify cross-border documentation (HS codes, commercial invoices), track shipments, maintain operations records, and handle exceptions and process improvements.

The Operations Manager will lead operational functions, optimize productivity, collaborate on strategies, improve processes, and mentor the operations team.

Support Hong Kong daily operations with focus on last-mile delivery, warehouse coordination, inventory monitoring, supplier and logistics management, cost control, exception handling, reporting, and process improvement to enhance operational efficiency and customer experience.

Lead an operations team to meet KPIs by coaching teammates and team leaders, assigning tasks, improving daily processes, analyzing data, and handling chargebacks/disputes to deliver excellent customer experience.

The Operations Manager will oversee data monitoring, develop SOPs, support sales, ensure compliance, and enhance operational workflows in the fintech sector.

Manage day-to-day operations, CRM (Go High Level) and workflow automation; track projects, build dashboards, optimize pipelines, support LinkedIn lead lists, coordinate outsourced work, and provide light executive administrative support to ensure operational visibility and timely follow-through.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Oversee customer support strategy and operations for a large team, driving efficiency and high-quality service while managing complex customer issues and performance metrics.

The Reports Operations Manager will lead the CDA Operational Analytics team, manage KPIs, oversee report distribution, and ensure infrastructure performance and data security while collaborating with cross-functional teams.

The Product Operations Manager drives clarity and efficiency across product teams by leveraging data insights, aligning cross-functional operations, and enhancing processes for product launches.

Lead and coach Team Leaders to meet client SLAs and financial targets. Oversee operational reporting, staffing, forecasting, and continuous improvement. Build client relationships, conduct performance reviews, resolve employee relations, and partner cross-functionally to implement best practices and drive consistent operational performance.

Manage a team of Support Analysts handling MRI Software inquiries; monitor queues and SLAs, coach and review performance, conduct audits, handle escalations, implement tactical plans for strategic initiatives, create support knowledgebase content, and drive process improvements to enhance client experience.

Lead and develop a nightshift Technology Operations team supporting NA; own escalations, SLA adherence, capability development, stakeholder management, and continuous improvement within a global VMS/MSP operating model.

Evaluate and document the quality of customer interactions, provide feedback on agent performance, and participate in quality monitoring sessions.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Manage end-to-end Shopify store operations, enhance customer experience, ensure accuracy in order fulfillment, and implement systems for efficiency and compliance.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.