Lead Enterprise Strategy. Influence Decisions. Drive Business Performance.
At Sutherland, we are looking for a highly strategic and analytical leader to join our team as a Senior Manager, Strategy & Operations. This is a high-impact individual contributor role responsible for driving complex business initiatives, influencing executive decision-making, and delivering insights that shape organizational strategy and operational excellence.
As a trusted partner to senior leaders, you will identify growth opportunities, solve critical business challenges, evaluate strategic investments, and lead transformative initiatives across the organization. You will leverage data, business acumen, and structured problem solving to deliver meaningful outcomes that improve performance, efficiency, and long-term value creation.
This role is ideal for professionals with backgrounds in management consulting, corporate strategy, investment banking, business transformation, or advanced analytics who thrive in fast-paced, highly visible environments.
Job Description*For Pooling Purposes*
What You'll Do
Lead High-Impact Strategic Initiatives
- Own and drive enterprise-level projects that address critical business priorities and growth opportunities.
- Partner with senior stakeholders to define objectives, develop execution plans, manage risks, and drive successful outcomes.
- Evaluate strategic opportunities through business case development, scenario modeling, and financial analysis.
Shape Executive Decision-Making
- Translate complex business problems into structured analyses and actionable recommendations.
- Develop executive-ready presentations and insights that influence key business decisions.
- Serve as a thought partner to leaders on operational, financial, and strategic priorities.
Drive Operational Excellence
- Identify performance gaps, operational inefficiencies, and improvement opportunities across the business.
- Recommend and support initiatives that optimize productivity, customer outcomes, and financial performance.
- Establish measurement frameworks to monitor results and ensure sustainable impact.
Deliver Advanced Analytics & Business Insights
- Build forecasting models, performance analyses, and strategic planning tools.
- Design dashboards and reporting frameworks that provide visibility into key business drivers and organizational performance.
- Conduct deep-dive analyses to support planning, budgeting, growth, and transformation initiatives.
Lead Ambiguous, Business-Critical Work
- Tackle complex and time-sensitive business issues with limited direction.
- Prioritize competing demands while maintaining focus on the highest-value opportunities.
- Function as an independent strategic leader capable of influencing outcomes without direct authority.
What We're Looking For
Strategic Thinking & Business Acumen
- You quickly understand business models, market dynamics, operational drivers, and financial performance indicators, enabling you to identify opportunities and solve high-value business problems.
Executive Presence & Communication
- You can distill complex analyses into concise, compelling insights and effectively communicate with senior leadership and cross-functional stakeholders.
Structured Problem Solving
- You bring a consulting-style approach to addressing ambiguity, breaking down complex challenges, and developing practical recommendations.
Results Orientation
- You operate with a strong sense of ownership, balancing strategic thinking with execution discipline to deliver measurable business outcomes.
Qualifications
- Bachelor’s degree in an analytical discipline such as finance, economics, engineering, or mathematics.
- 8+ years of progressive experience in Strategy, Operations, Management Consulting, Corporate Planning, Investment Banking, Business Transformation, Analytics, or related fields.
- Experience leading enterprise-level strategic initiatives with cross-functional stakeholders.
- Strong financial, operational, and analytical modeling capabilities.
- Advanced analytical and Excel modeling skills; SQL, Python, or R proficiency is a plus.
- Advanced proficiency in Excel and data analysis tools.
- Proven ability to influence senior leaders and drive outcomes in matrixed organizations.
- Strong project management, prioritization, and stakeholder management skills.
- Exceptional written and verbal communication skills with experience presenting to executive audiences.
Why Join Sutherland?
This is an opportunity to work directly on high-priority business challenges, influence strategic decisions, and create lasting impact across the organization. You'll partner with senior leaders, solve complex problems, and help shape the future direction of a global organization while advancing your career in a highly visible strategic role.
If you're passionate about combining strategy, analytics, and business leadership to drive meaningful results, we encourage you to apply.
Skills Required
- Bachelor's degree in finance, economics, engineering, mathematics, or another analytical discipline
- 8+ years of progressive experience in strategy, operations, management consulting, corporate planning, investment banking, business transformation, analytics, or related fields
- Experience leading enterprise-level strategic initiatives with cross-functional stakeholders
- Strong financial, operational, and analytical modeling capabilities
- Advanced Excel modeling and data analysis skills
- Proven ability to influence senior leaders and drive outcomes in matrixed organizations
- Strong project management, prioritization, and stakeholder management skills
- Exceptional written and verbal communication skills, including executive presentations
- SQL, Python, or R proficiency
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
