Program Manager, Business Operations (Front-End)

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

If you’re ready to help shape the future of enterprise storage, we’d love to connect.

Position Overview: The Program Manager, Business Operations (Front-End) serves as a dedicated business operations partner to Sales, Marketing, and Product Lifecycle Management, driving high-impact operational improvements and systems optimization across these critical front-end functions. This role bridges business strategy and execution—translating the needs of Sales, Marketing, and Product teams into structured programs that optimize processes, implement enabling technologies (Salesforce CRM, Arena PLM, marketing automation platforms), and remove organizational friction. You will own end-to-end program delivery for vendor selection, software implementation, and business process redesign, ensuring these front-end teams have the systems, data, and operational rigor to achieve their business objectives. Success requires deep partnership with Sales, Marketing, and Product VPs, the ability to become fluent in their operational challenges, and the judgment to recommend solutions that balance business need, cost, and implementability.

Our environment is fast-growing and high-ownership: priorities shift, problems are complex, and teams rely on you to translate ambiguity into clear action plans. You will operate as a systems expert and trusted advisor—not a process enforcer. Success requires comfort with ambiguity, strong business acumen, and the ability to influence diverse stakeholders through clear operating rhythms and data-driven recommendations.

This is an in-office role (5 days M-F) in our Makati office. The hours for this position are 8:00 am - 5:00 pm PT

Base Pay Range
The base pay range of this position is ₱218,923.08  to  ₱246,307.69 per month. In addition to base salary, this position is eligible to participate in the Company’s bonus program with a target bonus opportunity of 10% of base salary, subject to the achievement of individual and Company performance objectives and the terms of the applicable Company bonus plan. 

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. 

TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options. Benefits program. 

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

The essential functions and responsibilities for this position include but are not limited to, the following. Other duties may be assigned as needed.

• The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.
• Partner with Sales, Marketing, and Product Lifecycle Management VPs to identify, prioritize, and scope operational improvement initiatives that directly enable business growth and market responsiveness.
• Own end-to-end delivery of concurrent programs in support of Sales, Marketing, and Product operations—from vendor evaluation and software selection through implementation and adoption.
• Lead vendor evaluation efforts for front-end tools and systems (Salesforce CRM, Arena PLM, marketing automation, sales enablement, analytics platforms): facilitate requirements gathering, draft RFP/RFQ materials, define scoring models, coordinate demos, and manage due diligence through selection and contracting.
• Become a systems expert on front-end platforms: develop deep working knowledge of Salesforce, Arena PLM, marketing automation tools, and related systems to guide informed tradeoff discussions and implementation planning.
• Drive software implementation planning for Sales, Marketing, and Product tools: project scope, timeline, resource requirements, configuration, data migration, integration dependencies, and go-live readiness.
• Partner with functional leaders to design and document future-state sales processes, marketing workflows, and product lifecycle management processes—ensuring clarity on roles, handoffs, controls, and system interactions.
• Coordinate change management for system implementations: stakeholder mapping, training approach, enablement materials, communications strategy, and adoption measurement to ensure teams derive value from new systems.
• Plan and execute testing (UAT), cutover activities, and post-launch stabilization for CRM, PLM, and marketing platform implementations, ensuring operational continuity for critical business functions.
• Develop program artifacts (charters, scope definitions, work plans, RFP/RFQ templates, RAID logs, stakeholder communication plans) that structure ambiguous initiatives and enable clear decision-making.
• Establish governance and operating cadence: steering committees, executive readouts, decision logs, and regular stakeholder updates that keep programs aligned with business priorities.
• Identify and remove cross-functional blockers by clarifying ownership, sequencing work, coordinating with IT/Finance/Legal as needed, and escalating decisively when roadblocks emerge.
• Track outcomes and benefits realization: define KPIs, adoption metrics, and system utilization targets; report progress to stakeholders and recommend course corrections based on data.
• Produce executive-ready documentation: concise implementation roadmaps, vendor comparison analyses, change impact assessments, and decision memos with clear recommendations.
• Facilitate structured workshops (process design, requirements definition, solution design, go-live readiness retrospectives) that drive clarity and alignment across Sales, Marketing, and Product teams.
• Model high ownership and accountability; coach cross-functional teams on effective execution and communication practices, particularly around system adoption and operational discipline.

Education and Experience

We have identified the following that have helped others find success in this role. We understand that knowledge comes from many forms of learning and experience, and we value each person's unique path.

Required

• 5+ years of experience in program management, project management, business operations, consulting, or similar cross-functional delivery roles.
• 2+ years leading initiatives that include process design/implementation and/or enterprise software implementations.
• Experience managing multiple projects/programs simultaneously with measurable delivery outcomes.
• Proven track record partnering with senior leaders and presenting structured updates, risks, and decisions.
• Hands-on experience creating and managing program artifacts (charters, work plans, RAID logs, stakeholder/comms plans).
• Bachelor’s degree or equivalent practical experience in Business, Operations, Engineering, Information Systems, or related field.

Preferred

• Experience in B2B technology, hardware + software businesses, or operational environments with complex workflows and handoffs.
• Experience leading vendor selection efforts (RFP/RFQ, scoring, demo coordination, due diligence).
• Familiarity with change management approaches and adoption measurement (training, communications, readiness, utilization KPIs).
• Experience working with enterprise tools (project/work management platforms, CRM/ERP/helpdesk concepts, integrations).
• PMP, PgMP, PMI-ACP, CSM, or other relevant program/project management certification.
• Prior people leadership experience (direct management) or demonstrated informal leadership across teams.

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.