Top Operations Management Jobs in Manila

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

The Operations Manager leads in a high-volume customer service environment, ensuring quality service, team performance, coaching, and process improvements. They are responsible for meeting financial and performance targets while fostering a positive team culture.

The Operations Manager (Voice) leads a call center team, ensuring service quality and performance meets contractual standards while mentoring team leaders and supporting client expansion.

Manage operations for agent-facing platforms by conducting research, defining roadmaps, prioritizing backlogs, and collaborating with cross-functional teams to optimize agent productivity and experience.

Own high-priority strategic and operational mandates across areas such as service delivery, commercial enablement, business performance, market development, product development, and cross-functional initiatives. Responsibilities include structuring ambiguous problems, developing recommendations, leading implementation, building dashboards and operating cadences, improving processes, tracking performance, and taking increasing ownership of functions, markets, or business areas.

Lead MarTech administration and reporting as the HubSpot owner, manage integrations with Salesforce and intent/data tools, maintain clean lead/account data, build dashboards, and drive campaign strategy and execution including triggered email programs, lead scoring, segmentation, and oversight of an offshore operations team.

Lead testing, monitoring, aggregation and reporting of operational risks across business units. Manage a team to perform risk-based testing, oversee KRI monitoring and risk reporting, collaborate with first-line teams to evaluate controls, and drive insights to senior management, the Enterprise Risk Management Committee, and the Board.

Manager-level Business Operations position based in Quezon City (Tera Tower). Full-time role; the posting provides location and language note but no responsibilities, qualifications, technologies, salary, or travel details.

Lead end-to-end development of AI and automation solutions (AI/ML, NLP, GenAI, RPA, workflow and decision engines); design and integrate AI-enabled tools into enterprise platforms (Teams, web apps); ensure scalable, secure, production-ready deployments; drive reuse of frameworks and components; manage deployment and post-release optimization.

Own and optimize marketing operations and the HubSpot CRM, manage website/CMS and landing pages, build integrated digital campaigns, track attribution and commercial outcomes, coordinate suppliers, and improve lead quality and performance through data-driven optimisation.

Own the client lifecycle for law firm clients: launch campaigns, manage lead distribution/routing, resolve lead-quality disputes with data, lead a small team, maintain Monday.com and SOPs, and coordinate fulfillment partners and call centers.

Lead crew case management operations for high-complexity clinical, legal, and logistical cases. Manage a specialist team, review care plans, coordinate with medical, legal, and HR teams, support shipboard medical teams and 24/7 duty rotation, oversee disembarkations and return-to-work planning, conduct utilization reviews and arbitration representation, drive performance metrics, policy development, and crew health program design.

Lead and manage crew case management and clinical operations, overseeing high-complexity clinical, legal, and logistical cases. Coordinate care plans, disability claims, disembarkations, medevacs, and return-to-work planning. Support shipboard medical teams, participate in 24/7 duty rotation, drive quality improvement, policy development, KPI monitoring, team coaching, and crew health program development.

The Operations Support Group Manager oversees a team providing operations support services, ensuring quality standards and compliance while improving processes and reducing losses.

Lead country-level finance operations for a large/complex operation: budgeting, financial close and reporting, collections, audits, controls, root-cause analysis, P&L preparation, sales support, process improvement, finance systems implementation, stakeholder partnership, and people management to ensure financial sustainability and operational efficiency.

Partner with executives to identify, prioritize, and implement AI opportunities across the organization. Develop AI roadmaps, evaluate technologies and vendors, redesign workflows, increase automation maturity, measure outcomes, establish AI governance, and drive business transformation to improve customer experience, productivity, and decision-making.

Lead multiple concurrent HealthTech, AI education, and eMarketing projects from planning through delivery. Build timelines, manage risks, coordinate cross-functional teams, run event and promotions calendars, optimize workflows using AI, maintain communication and documentation, and drive continuous operational improvement to ensure high-quality launches and stakeholder alignment.

Lead daily crew case management operations, oversee high-complexity clinical and legal cases, coordinate shipboard and shoreside medical care, manage claims and disembarkations, run utilization reviews, develop crew health programs and policies, and supervise a case management team to ensure regulatory compliance and continuous improvement.

Maintain accurate daily operational checklists, perform precise data entry and review, build and manage Google Sheets, catch and correct errors, and support the operations team with ad hoc tasks in a fully remote role.