Top Operations Management Jobs in Manila

Own the global IT Operations strategy, operating model, efficiency initiatives, policies, KPIs, automation, and executive reporting. Manage and develop an IT Operations team, oversee application support and incident resolution, resolve escalated issues, guide users through service management tools, and improve processes. The role is onsite in Manila, works Tuesday through Saturday, and requires approximately 20% travel to company offices in Dumaguete and Kuala Lumpur.

Manage day-to-day operations for trade shows and exhibitions, coordinating logistics, suppliers, labour, freight, travel and schedules. Monitor KPIs, identify risks, implement process improvements, support budgeting and cost tracking, maintain documentation and compliance, and lead the operations team to ensure successful project delivery.

Manage operations for new product launches, including reporting on product performance, conducting analyses, identifying improvement opportunities, designing solutions, refining processes, and executing or automating recurring workflows. Partner cross-functionally to implement changes and support growth across financial products such as credit cards, invoice financing, payments, and payroll.

Leads customer operations for corn and rice seed markets, managing S&OP, demand forecasting, supply and inventory planning, order fulfillment, distributor scorecards, CRM, customer service, and process improvement. The role coordinates sales, marketing, finance, supply chain, logistics, quality, and digital teams to improve service delivery, customer satisfaction, product availability, and operational efficiency.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

As Senior Manager, you'll build and lead the Concierge Experience team focused on providing exceptional customer service, managing performance, and establishing service standards. You'll partner with various departments to enhance customer interactions in a compliance-aware environment.

Manage and coordinate labeling campaigns: act as client point of contact, translate requirements into SOPs, monitor SLAs and operational metrics, perform QA spot checks, gather edge cases, support campaign intake, maintain Gold Sets and documentation, coordinate staffing and onboarding, and ensure data security and adherence to processes.

The Operations Manager oversees supervisors, enhances productivity, coaches teams, addresses issues, and fosters relationships to improve operational processes.

Manage end-to-end lifecycle of Professional Services projects globally: set up and close projects in Workday and Anaplan, run month- and week-end reporting (utilization, billing, bookings), monitor hours/budgets/compliance, escalate issues, drive automation using approved AI tools, and coordinate across AMER, EMEA, and APAC while working Manila hours.

Provide administrative and technical support to the CIO: manage product imports and data in Acumatica ERP, maintain Shopify store, monitor integrations and system performance, troubleshoot and coordinate with vendors, create and maintain SOPs and documentation, analyze data and reports in Excel/Google Sheets, manage calendars and projects, and support automation and system improvements. Occasional after-hours support required.

Manage day-to-day personal financial administration for a high-net-worth principal and multiple properties: bill payments, banking and credit reconciliation, Quicken bookkeeping, budgeting, vendor and contract finance oversight, financial reporting, audit controls, project financial coordination (renovations, property transactions), and liaison with advisors. Build systems, dashboards, and organized records to ensure accurate, timely financial operations and visibility.

Owns business operations and project management infrastructure across departments. Responsibilities include governing SOPs, driving continuous process improvement, maintaining Notion project tracking, supporting product launches, coordinating enterprise client workflows, managing spreadsheet-based reporting, and improving organizational visibility and accountability. The role requires an experienced, systems-oriented operator with strong AdTech knowledge, data and AI fluency, and the ability to structure ambiguous workstreams.

Lead end-to-end operational strategy and execution for voice operations, build scalable frameworks, SOPs, and KPIs; recruit and develop operations teams; drive data-driven decisions, cross-functional initiatives, and continuous improvement to improve service quality and product adoption.

As AI Operations Manager, you'll manage and grow a team of editors, utilizing data analytics to improve productivity and ensure quality in image editing.

The Customer Success Manager at Snappr will oversee support functions for Consumer and Enterprise customers, develop team efficiency, and integrate AI tools. Responsibilities include managing support staff, analyzing performance metrics, and improving customer experience to drive growth.

Lead and scale a recruitment team to deliver 200+ monthly hires; design hiring workflows, SLAs, and evaluation frameworks; manage budgets and channel mix; run paid acquisition campaigns; build employer branding and talent communities; execute campus and in-person hiring initiatives and partnerships for regional expansion.

Own and optimize the marketing technology stack, including CRM, automation, and analytics platforms. Manage campaign reporting, dashboards, data quality, lead flow, attribution, and scalable workflows for enterprise and mid-market campaigns. Align marketing metrics with business outcomes, collaborate with Sales Operations, and build marketing operations processes and best practices from the ground up in a B2B environment.

Lead and manage the Philippines Country Security Operations Center (CSOC), overseeing 24x7 monitoring, incident response, vendor relationships, KPIs, physical security technologies, security awareness, and alignment with corporate security policies. Partner with business and corporate leaders to implement workplace security programs, manage budgets, support audits, and drive continuous operational improvements across Optum and UHG facilities in the Philippines.

This role involves shaping the global payment strategy, improving payment operations, managing partner relationships, ensuring regulatory compliance, and optimizing risk and chargebacks in payment processes.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

Manage employee relations and HR operations for the Manila office, including performance improvement plans, disciplinary and grievance processes, absence management, labor-law compliance, exit interviews, manager support, training, onboarding, offboarding, benefits administration, and HR projects. Partner with managers and senior leaders as a trusted people advisor while supporting a fast-paced, hybrid global organization and working European hours.

The Talent Operations Manager will oversee the entire hiring process, write compelling job descriptions, manage candidate pipelines, and optimize recruitment systems to ensure efficient hiring practices for elite talent.

Lead and develop managers and senior staff across US and Philippine teams, drive operational excellence, oversee workflows (ClickUp), support change management, foster culture and employee growth, ensure client commitments and collaborate with HR on escalations.

Lead a cluster team to deliver best-in-class customer experience and FinOps: ensure timely/accurate invoicing and job closure, govern and standardize FinOps processes, drive KPI performance, handle escalations and risk, collaborate cross-functionally, and streamline downstream processes to support SCM operations.

Lead day-to-day ERP operations for Microsoft Dynamics 365, manage system project lifecycles, permissions, issue resolution, testing, deployments, and timesheet/resource processes. Coordinate cross-functional stakeholders and vendors, develop documentation and training, and drive standardization and automation to improve operational efficiency across global teams.