Top Operations Management Jobs in Manila

Lead and govern a portfolio of operations projects, driving end-to-end delivery of complex cross-functional initiatives. Maintain roadmaps, dashboards, and risk/benefit reporting. Engage stakeholders and executives, ensure methodology adherence (Agile/Waterfall/Hybrid), identify process improvements, and support change management for sustained adoption.

Oversee contact centre operations, workforce planning, resource allocation, performance management, and team leadership. Develop efficiency and customer satisfaction strategies, monitor KPIs, implement corrective actions, ensure regulatory compliance, and collaborate with Quality Assurance and Training teams. Coach leaders and agents while fostering employee engagement, well-being, and professional development.

Lead and manage one or more global content teams, overseeing day-to-day operations, recruitment, training, performance management, and client issue resolution. Drive process improvements, deliver quality and service targets, coach managers and specialists, manage stakeholder relationships, and execute cross-functional initiatives to meet divisional objectives.

Manage day-to-day call center operations for assigned client programs, lead and develop front-line supervisory staff, monitor KPIs and financials, implement action plans to improve performance, collaborate with HR and support teams on staffing and training, and escalate operational issues to senior management.

The Operations Manager at PalmPay will oversee data monitoring, develop SOPs, support sales processes, and manage cross-team collaborations in the fintech sector.

The Operations Manager will oversee data monitoring, develop SOPs, support the sales team, and drive operational excellence in a fintech environment.

Manage daily operations of a 20–25 person clinical operations team, driving performance, compliance with FDA and company policies, coaching staff, managing escalations, overseeing budgets/headcount, and implementing workflow automation and continuous improvement initiatives.

Owns and coordinates the APAC Operations first-line risk and control framework. The role oversees operational risks, incidents, issues, remediation, control assessments, KRIs, governance reporting, change risk, and operational resilience. It investigates material events, challenges root-cause analyses, tracks remediation, escalates weaknesses, and partners with Operations, Risk, Compliance, Audit, Technology, and global control teams. The manager also influences senior stakeholders, leads regional initiatives, coaches teams, and promotes consistent risk-control practices.

Lead and develop managers and senior staff across US and Philippine teams, drive operational excellence, oversee workflows (ClickUp), support change management, foster culture and employee growth, ensure client commitments and collaborate with HR on escalations.

Manage and optimize product operations by monitoring performance, ensuring operational readiness for launches, coordinating cross-functional issue resolution, maintaining workflows and documentation, tracking metrics, supporting incident management, and driving process improvements for scalability and reliability.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Lead a cluster team to deliver best-in-class customer experience and FinOps: ensure timely/accurate invoicing and job closure, govern and standardize FinOps processes, drive KPI performance, handle escalations and risk, collaborate cross-functionally, and streamline downstream processes to support SCM operations.

Manage sales operations for a 200-person sales division by reporting on performance, conducting analysis, identifying improvement opportunities, designing solutions, refining processes, and executing or automating recurring workflows. The role requires strong analytical and problem-solving skills, SQL proficiency, cross-functional collaboration, and an execution-oriented approach.

Leads logistics and transportation efficiency, cost-saving, network optimization, Lean improvement, tendering, audits, KPI management, digitization, and warehouse or transportation transitions across APAC. Owns logistics SOPs, ensures regulatory compliance, partners with supply chain stakeholders, and develops team capabilities through coaching, training, and Lean programs. The role also manages people and supports continuous improvement across regional logistics operations.

Lead Philippines finance and operations: manage GL/AP/AR, month/quarter/year-end close, inventory/COGS and equipment depreciation, prepare PFRS/IFRS financial statements, ensure BIR/SEC tax compliance and filings, handle audits, design SOPs and internal controls, leverage NetSuite/cloud ERP to automate reporting and support cross-functional budgeting and inventory tracking for a distributed team.

Lead day-to-day ERP operations for Microsoft Dynamics 365, manage system project lifecycles, permissions, issue resolution, testing, deployments, and timesheet/resource processes. Coordinate cross-functional stakeholders and vendors, develop documentation and training, and drive standardization and automation to improve operational efficiency across global teams.

Oversee day-to-day operations for client delivery in a high-growth BPO, ensure service quality and consistency, support process improvements, enable employee development, and partner with cross-functional teams to meet client KPIs and operational goals.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

The Operations Manager leads in a high-volume customer service environment, ensuring quality service, team performance, coaching, and process improvements. They are responsible for meeting financial and performance targets while fostering a positive team culture.

The Operations Manager (Voice) leads a call center team, ensuring service quality and performance meets contractual standards while mentoring team leaders and supporting client expansion.

The Program Manager drives cross-functional initiatives, from process design to software implementation, ensuring alignment and measurable outcomes with senior leaders.

Manage end-to-end 3PL warehouse and logistics operations, ensure service levels and cost efficiency, develop performance dashboards and reports, partner with stakeholders, and drive continuous improvement across supply chain operations.

The Operations Accounting Manager oversees accounting operations, ensuring compliance and accuracy in financial reporting while managing a team and optimizing processes.

Lead and improve day-to-day BPO operations, overseeing teammates, team leaders and operations managers. Drive productivity, quality, staffing, training, performance monitoring, audits, budgets and system implementations. Build client relationships, analyze trends and reports, propose process improvements, and ensure consistent performance and morale across large teams.