Top IT Jobs in Manila

Manage multiple technical projects from initiation through completion, coordinating engineers, vendors, clients, schedules, budgets, resources, risks, and scope. The role requires clear stakeholder communication, project documentation, PMO process adherence, commercial awareness, and delivery across distributed US and international teams while working US business hours from Manila.

Own internal IT operations across workflow automation, integrations, Atlassian administration, website maintenance, technical support, access management, documentation, and project delivery. Build n8n and API-driven automations, use AI tools to improve productivity, troubleshoot software and hardware issues, and partner cross-functionally to scale secure, efficient systems for a remote global team.

Leads complex IT infrastructure and workplace technology projects from requirements and design through procurement, construction, commissioning, acceptance, and handover. Coordinates IT, facilities, security, construction, consultants, contractors, carriers, and vendors while managing scope, schedule, budget, risks, quality, procurement, testing, documentation, and operational readiness. The role requires broad knowledge of networks, AV, structured cabling, security systems, Microsoft Teams Rooms, building interfaces, and construction processes.

Design, develop, secure, test, release, and support Microsoft Power Platform solutions. Monitor applications, workflows, usage, failures, and licensing indicators while resolving incidents within SLAs. Translate business requirements into effective solutions, advise stakeholders on technical options, manage delivery work, document releases, and communicate risks and progress. The role also contributes to secure engineering practices, lifecycle processes, automation improvements, knowledge sharing, and technical capability development.

Provides Level 2 technical support for escalated client issues across Microsoft 365, Active Directory, Hosted Exchange, Windows, and networking environments. Administers user accounts, security policies, email, access controls, MFA, and conditional access. Manages tickets, documents resolutions, communicates with clients, supports basic incident response, and escalates complex issues to Level 3 engineers.

Lead and shape the IT SOX program: scope and document IT controls, advise IT and business teams on ITGCs and application controls, coordinate internal/external audit testing, track and remediate control deficiencies, and support control design for new products and system implementations.

Provides primary support for regional business applications, including troubleshooting, health monitoring, UAT, deployments, scripting, access management, reporting, and ticket triage. Provides secondary support for office infrastructure, workstations, mobile devices, onboarding, offboarding, hardware assets, documentation, and software licenses.

Provides Tier 2 support for corporate and cloud-based applications, troubleshooting incidents, coordinating resolutions, training users, documenting solutions, supporting minor enhancements, and reporting issue trends. Collaborates with business analysts and development teams to maintain application reliability and improve support quality across global sites. Requires .NET development experience, web technology knowledge, database and cloud familiarity, IT service management experience, and strong analytical and communication skills.

Generate new business for an AI-driven network operations platform through high-volume cold calls, email, and LinkedIn outreach. Qualify leads, engage senior IT and infrastructure decision-makers, schedule at least 20 sales meetings monthly, document activities in the CRM, and communicate the platform’s value proposition while handling objections. The role requires offshore availability during strict EST business hours and focuses on selling IT, SaaS, or technology solutions.

Provides proactive managed IT support across client environments by identifying and remediating vulnerabilities, infrastructure deficiencies, monitoring alerts, and hardware issues. Administers Windows servers, Active Directory, Microsoft 365, Entra ID, networks, firewalls, virtualization, Azure, backups, and endpoint systems. Performs patching, hardening, migrations, troubleshooting, documentation, health checks, and maintenance while implementing permanent solutions and escalating larger infrastructure risks.

Gather and document business and system requirements, translate needs into user stories and acceptance criteria, analyze processes, facilitate stakeholder workshops, and support Agile backlog and roadmap activities. The role partners with product, architecture, engineering, development, and testing teams to deliver banking technology solutions, assess impacts and dependencies, and drive continuous improvement across global Business Banking initiatives.

Maintains and optimizes hybrid IT infrastructure across on-premises, virtual, cloud, server, network, storage, and endpoint environments. Administers Windows and Linux systems, troubleshoots escalated hardware and software issues, manages accounts and access, supports PCI DSS compliance, monitors infrastructure health, coordinates vendors, maintains IT assets, and participates in on-call support and infrastructure improvements.

Monitor security alerts and logs, investigate and support responses to cybersecurity incidents, manage vulnerabilities and remediation, maintain patch records, administer access controls and endpoint protections, and support security policies, audits, and awareness initiatives. The role collaborates with IT and security teams to contain threats and improve organizational security controls.

Lead end-to-end delivery of global internal technology initiatives, primarily focused on enterprise connectivity. Manage stakeholders, governance, budgets, resources, risks, dependencies, vendors, and delivery reporting. Coordinate technical teams across networking, cloud, infrastructure, and suppliers while overseeing migrations, cutovers, network transformations, and operational readiness. Ensure projects meet scope, schedule, budget, quality, and business outcome expectations, with successful transition to support.

Leads requirements gathering and systems analysis for software and product development projects. Creates user stories, acceptance criteria, business requirements, UAT scripts, training materials, and user documentation. Collaborates with technical teams, clients, stakeholders, and cross-functional groups within Agile/Scrum environments. Conducts knowledge-transfer sessions and training, supports process redesign and workflow analysis, and applies banking or insurance industry experience.

Manages global customer license provisioning across production and sandbox environments. Configures Salesforce and related platforms, updates account settings, processes renewals and subscription changes, monitors onboarding inquiries, manages provisioning queues, troubleshoots licensing issues, escalates out-of-scope requests, and maintains accurate account records. The role collaborates with Sales and Customer Success teams to support subscription management and ensure compliance with internal processes.

Provide live-chat based customer support, troubleshoot wireless internet products and services, resolve customer issues, and deliver positive CX through effective communication and problem-solving. Represent client brands, follow company procedures, and contribute to a friendly, customer-focused environment.

Leads SAP Controlling and Accounting IT projects, coordinating vendors and internal resources through implementation and enhancements. Manages project budgets, purchasing, technical standards, documentation, change management, hyper-care, application continuity, incident resolution, and knowledge sharing. Requires SAP CO and SAP Analytics Cloud experience, accounting and controlling expertise, cross-functional collaboration, fluent English, and willingness to travel worldwide approximately 20%.

Implement and support SAP Analytics Cloud applications for planning and reporting. Responsibilities include designing and optimizing business processes, maintaining BW process chains and SAP Datasphere data sources, developing dashboards, supporting master data alignment, managing incidents and changes, advising business stakeholders, and overseeing external vendors during implementation and post-go-live operations.

Implement and support SAP Analytics Cloud solutions for planning and reporting. Responsibilities include designing, customizing, testing, optimizing, and supporting SAC applications; maintaining SAP BW process chains and Datasphere data sources; consulting with business leaders; managing external vendors; aligning master data and business processes; and developing dashboards and reporting using SAP and visualization tools.

Provides onsite desktop and end-user technology support in Manila. Responsibilities include resolving service requests, troubleshooting Windows and Mac systems, configuring and deploying computers and mobile devices, managing tickets and knowledge articles, supporting networks and conference room technology, maintaining assets, assisting with procurement, and escalating complex issues. The role also contributes to support documentation, user training, preventive maintenance, and global IT projects.

Supports IT governance and the GTS Target Operating Model by coordinating meetings, workshops, governance forums, documentation, reporting, action tracking, milestones, dependencies, and stakeholder communications. Maintains version-controlled records, prepares agendas and governance packs, follows up on overdue actions, supports consistent project processes, and identifies administrative improvements. The role also advises stakeholders on IT best practices and supports globally distributed technology teams.

Lead complex, enterprise-wide IT projects and programs from scope through delivery. Manage schedules, budgets, resources, risks, vendors, and distributed teams using Agile, Scrum, SAFe, Waterfall, and traditional methodologies. Partner with business stakeholders and technical teams to deliver compliant technology solutions in regulated environments. Drive continuous improvement, change management, issue resolution, and successful delivery within scope, timeline, and budget.

Supports international technology regulatory governance by preparing senior-management and board reports, coordinating information flows, maintaining governance documentation, supporting regulatory initiatives, and liaising with technology, legal entity, and geographic stakeholders. Produces accurate management materials, PowerPoint presentations, Excel summaries, and reporting deliverables while assisting with risk, control, audit, and regulatory oversight activities.

Executes global IT assurance, advisory, and compliance audits, including SOX 404 controls testing. Evaluates IT control design and operating effectiveness, communicates findings, develops remediation action plans, advises on audit and systems issues, maintains process documentation, and identifies emerging risks and process improvements. Requires collaboration with stakeholders while maintaining audit independence and objectivity.