Top IT Jobs in Manila

Provide Level 2 technical support and escalation for Microsoft-centric environments. Administer Microsoft 365 services, manage endpoints and identity, troubleshoot Windows/server issues, support device management, remediate security alerts, maintain documentation, and participate in rollouts and projects to ensure service reliability and compliance.

The IT Support Engineer performs installations, configurations, and maintenance of IT equipment, troubleshoots issues, and supports asset management and deployment activities.

The IT Specialist provides IT support, resolves helpdesk tickets, ensures compliance with security guidelines, and manages IT infrastructure and hardware/software.

Manage and secure company IT infrastructure: design networks, select hardware/software, deploy applications, implement cybersecurity and disaster recovery, provide help-desk support and training, run asset/account lifecycle and HR-aligned IT workflows, and ensure project delivery within scope and budget.

Lead global SAP MM/WM/eWM support and solution design, manage system changes and complex customizing, oversee external developers/AMS, support SAP operations and interfaces, and drive process and system improvements across SCM and warehouse operations.

Lead and participate in IT audits across domestic and international operations: plan and execute audits, assess IT risks and controls (operating systems, databases, applications), perform SOX 404 testing and data analytics, identify control weaknesses, report findings to management, and collaborate with external auditors to recommend process improvements.

Lead incident response and reliability efforts for warehousing IT systems. Design, implement, and automate monitoring, alerting, and resilient architecture. Troubleshoot and perform root cause analysis, collaborate with engineering/DevOps, mentor team members, and manage on-call rotations to ensure high availability and performance.

Lead and manage Service Desk and End-User Computing teams to deliver day-to-day end-user support, incident and escalation management, and continuous improvement of ITIL-aligned processes. Own SLAs/OLAs, knowledge base, CSAT monitoring, and performance reporting; coordinate with Security Operations for incident response and drive AI/automation adoption across front-line support.

Provide tier III support for complex applications, hardware, and networks. Troubleshoot root causes, manage servers/databases/cloud services, mentor junior staff, document solutions, monitor security/performance, and participate in incident response with cross-team collaboration.

Provide voice-based customer operations supporting US clients: answer calls, coordinate caregiver schedules and staffing, support hiring and payroll workflows, manage service delivery platform, prepare staffing reports, and build relationships with field and US-based teams. Requires strong English, remote work discipline, and overnight Philippine shift availability.

Provide Tier 1-2 helpdesk support for Windows, macOS, and Linux devices; administer cloud platforms and SaaS (Google Workspace, Microsoft 365, Slack, Jira); manage identity and access (Google SSO/IAM); monitor networking and security; manage IT asset lifecycle; support endpoint protection and MDM; assist with audits, off-hours maintenance, and periodic travel to other offices.

Lead and manage IT projects end-to-end, coordinate with US Segment Project Leads, create project plans, track tasks and risks, handle escalations, report status to stakeholders, and support hybrid night-shift delivery from the Quezon City site.

Provide Tier 2 remote technical support as escalation point via phone and email. Troubleshoot desktops, mobile devices and applications, document resolutions in ticketing system, escalate when needed, and drive ticket metrics and customer satisfaction.

The IT L2 Leader oversees operational activities within the IT Shared Services Center, ensuring effective service delivery and incident resolution. They coordinate L2 teams, monitor performance, identify improvement opportunities, and maintain service continuity.

The IT SSC Leader oversees IT Shared Services Center operations, ensuring service quality, operational efficiency, and alignment with business objectives while promoting continuous improvement.

The IT Auditor/Compliance Specialist will maintain and improve compliance with information security and health & safety frameworks, conduct audits, and ensure regulatory alignment.

Support and implement AWS, Linux, Windows, Kubernetes, VMware, storage, monitoring, RMM, and patching environments. Configure cloud infrastructure, identity, networking, backups, WAF, Active Directory, containers, and hybrid systems. Harden operating systems, support regulated GxP environments, follow ITIL workflows, and contribute as a technical SME or project lead. The role requires strong documentation, communication, security awareness, and client-focused infrastructure support.

Lead Level 3 escalation point handling complex tickets and projects within SLA. Drive Microsoft 365 and cloud migrations, automate with PowerShell/Graph, design and support Cisco Meraki networks, lead client onboarding, mentor junior engineers, and maintain documentation and communication.

Provide front-line support, administration, and maintenance of corporate technology, applications, and hardware. Participate in design, automation, onboarding/offboarding, incident response, root-cause analysis, and projects such as MFA, directory login, access orchestration, and zero-touch hardware deployment.

Perform Level 2 SOC duties: investigate and respond to security incidents, tune and optimize security controls, conduct advanced analysis and forensics, develop automation/playbooks, mentor L1 analysts, maintain incident reporting and SOC playbooks, and provide on-call support to ensure 24/7 security operations.

Lead and improve the ISMS and cybersecurity governance: define policies, manage rule lifecycle, perform assessments, measure rule adherence, track and prioritize cyber risks, handle security exceptions, support external security posture and audits, and work with stakeholders to integrate cyber risk into IT service processes.

Lead IT implementation projects for Integrity & Law applications, deliver projects on time and budget, manage application operations and lifecycle, ensure IT governance and compliance, mitigate risks, coordinate internal and external partners, and build stakeholder relationships to deliver fit-for-purpose IT solutions.

The Senior Manager, IT (Operational Technology) leads assessments and improvements of OT across energy sites, managing cybersecurity and infrastructure while ensuring safety and compliance. Responsibilities include vendor management, change governance, incident response, training, and collaboration with IT teams.

Responsible for SAP administration, integration, performance tuning, and security updates. Collaborate globally and support SAP implementations and upgrades while managing documentation and technical projects.

The Senior IT Support Analyst provides hands-on support for end-user operations, including troubleshooting hardware and software, managing IT operations, and collaborating with global teams.