IT Business Analyst

Role Summary

As an IT Business Analyst, you'll join our Business Banking technology team, working in an Agile product environment where collaboration, innovation, and continuous improvement are part of everyday life.

You will work closely with business stakeholders, product owners, architects, and engineering teams to define requirements, improve processes, and deliver technology solutions that support critical banking services. Through your analytical skills and business insight, you'll help create experiences that make banking easier and more effective for our customers.

Working alongside colleagues across ING's global network, you'll play a key role in turning business needs into scalable and valuable solutions.

About the Team

You will become part of ING Hubs Philippines, an international team supporting ING's Business Banking initiatives. Our teams bring together diverse perspectives, collaborate across borders, and embrace a culture of continuous learning and shared success.

This is an opportunity to work with colleagues from different countries, exchange knowledge with global experts, and contribute to products and services that make a real difference.

What You'll Do

• Gather, analyze, and document business and system requirements.
• Translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Partner with stakeholders, product owners, architects, and engineers to define and deliver solutions.
• Analyze current and future-state business processes and identify improvement opportunities.
• Facilitate workshops, discussions, and requirement-gathering sessions with stakeholders.
• Support backlog refinement, roadmap discussions, and Agile delivery activities.
• Collaborate with development and testing teams to ensure solutions meet business expectations.
• Assess business impacts, risks, and dependencies related to proposed solutions.
• Contribute to continuous improvement initiatives within the Business Banking domain.
• Build strong relationships with local and global stakeholders across different functions.

What We're Looking For

Required Skills & Experience

• Proven experience as an IT Business Analyst, Business Analyst, or a similar role.
• Experience gathering, documenting, and managing business and functional requirements.
• Strong stakeholder management and communication skills.
• Experience working within Agile delivery teams.
• Understanding of business process analysis and process improvement.
• Experience working with REST APIs, system integrations, and related technologies.
• Familiarity with tools such as Azure DevOps, Confluence, Postman, and Swagger.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively within cross-functional and international teams.

Nice to Have

• Experience within Business Banking, Financial Services, or a related industry.
• Knowledge of microservices architecture.
• Familiarity with database concepts and SQL.
• Exposure to digital banking platforms and customer-facing applications.
• Experience working in global or multicultural environments.

What We Offer

• Opportunities to collaborate with international teams across the ING network.
• A highly collaborative and supportive work environment.
• Exposure to Business Banking products and large-scale transformation initiatives.
• A culture that encourages continuous learning and professional growth.
• Experience working in an Agile product organization.
• A diverse and inclusive workplace where your ideas are valued.
• The chance to contribute to solutions that impact customers across multiple countries.

Worried about the wage gap? So are we.

Our commitment to pay equity means you'll be valued for your skills, not your gender. We encourage applications from everyone and particularly welcome women in technology who are interested in building the future of digital banking.

How to Apply

Interested in joining us? Click the apply button on our careers site and submit your application through Workday.

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms. ING uses Workday as its internal recruitment system.
• Applications should be submitted only through our official careers site.
• Check the sender's email carefully. Legitimate communication will always come from@ing.com and/or@myworkday.com.
• ING will never ask for payments or banking details during the recruitment process. If someone requests this information, it is a scam.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.