Top Tech Jobs & Startup Jobs in Tokyo

Provides high-touch technical support to Japanese and international SMB and enterprise customers through phone, email, and chat. Responsibilities include troubleshooting, case management, escalation, issue documentation, customer satisfaction, product expertise, team coaching, onboarding, and cross-functional collaboration with QA, Product, Engineering, and Finance. The role also identifies product issues, determines severity and workarounds, supports process improvements, and communicates customer feedback to product teams.

Designs and delivers Active Directory and Microsoft Entra ID solutions for customers in Japan. Leads hybrid identity and migration projects, including Entra Connect, Join, and Conditional Access. Responsibilities include discovery, assessment, solution design, migration planning, technical reviews, customer workshops, troubleshooting authentication and synchronization issues, documentation, and managing multiple engagements independently.

Lead the technical aspects of Japan-region sales cycles by supporting sales teams, prospects, and customers; delivering demonstrations, workshops, and PoCs; responding to RFPs; and translating customer needs to Product and Engineering. Drive localized technical adoption and customer success while bridging Japanese business practices with global best practices. Build enterprise relationships and support regional business development activities.

Prepare and distribute recurring client and fund reports, validate investment data, support client materials and information requests, and manage reporting deadlines. The role also supports Tokyo office administration, vendor coordination, invoices, facilities, meetings, travel, onboarding, records, and cross-functional business operations in a bilingual asset management environment.

Manages customer success across pre-sales, onboarding, training, ongoing technical support, product adoption, renewals, and account escalations in Japan. Partners with sales, product, program, and operations teams to deliver automotive engineering platform solutions. Presents demonstrations, workshops, webinars, and technical proposals; monitors customer usage and health; gathers product feedback; supports implementation; and drives revenue growth, retention, and customer outcomes.

Leads Viavi’s Japan sales organization, drives revenue and pipeline growth, manages executive customer and channel relationships, develops sales talent, oversees forecasting and budgets, and serves as site lead for the Japan office. Requires strong telecommunications and wireless industry expertise, executive-level relationship management, bilingual English and Japanese communication, and a proven record of building and leading high-performing sales organizations.

Own the EMEA pre-sales technical sales cycle for an AI agent security platform. Partner with Account Executives on discovery, evaluations, proof-of-value engagements, technical validation, demos, objection handling, competitive positioning, and deal strategy. Engage security and engineering stakeholders, translate technical capabilities into business value, develop presales assets, and represent Zenity in customer conversations and security communities.

Designs and maintains database solutions, ETL workflows, data pipelines, and cloud data integrations using PL/SQL, Python, and AWS. Provides application and production support, including incident resolution, monitoring, troubleshooting, root cause analysis, deployment, and release management. Owns change requests from requirements through post-production support, develops automation and applications, and collaborates with stakeholders to deliver scalable technical solutions.

Manage Tokyo office and facility operations, vendors, inventory, procurement, and IT assets. Handle local HR administration, onboarding, offboarding, employee expenses, documentation, and compliance. Support Sales through CRM and data tracking, partner outreach, client dinners, venue bookings, and events. Coordinate with headquarters, assist Talent Acquisition, and provide Japanese-English translation while serving as a trusted employee support contact.

Leads customer acquisition, account growth, retention, and executive relationships for Marcura’s shipping services in Japan. The role represents Japanese customer needs internally, supports product and commercial strategy, and partners with global Sales, Product, Customer Success, and Operations teams. Over time, it may expand into broader market leadership and commercial accountability. Success requires extensive maritime industry experience, Japanese and English fluency, cultural intelligence, negotiation skills, and strong customer and stakeholder management capabilities.