Top IT Jobs in Tokyo

Manage IT strategy, infrastructure, network performance, security, compliance, backups, and technical support across hotel properties. Lead technology implementations including workstation, server, Wi-Fi, PBX, and point-of-sale deployments. Partner with hotel management to minimize downtime, resolve operational issues, and maintain critical systems. Supervise, coach, and develop IT team members while ensuring alignment with Hilton technology standards and project budgets.

Supervise hotel IT operations across multiple properties, supporting IT strategy, network and server performance, cybersecurity, infrastructure compliance, backups, and system upgrades. Troubleshoot user, software, and connectivity issues; lead technology implementations involving workstations, servers, Wi-Fi, PBX, and point-of-sale systems. Partner with hotel management to minimize downtime and coach, evaluate, and develop IT team members.

Lead IT helpdesk operations, managing user inquiries, escalations, vendors, major incidents, and coordination with infrastructure, application, incident, and change management teams. Design and improve AI-enabled chatbots, triage, automation, self-service, and knowledge management capabilities. Standardize runbooks and playbooks, improve SLA performance and service quality, expand AI use into infrastructure operations, and communicate effectively with technical and business stakeholders.

Designs, develops, tests, and maintains insurance mainframe applications using COBOL and related technologies. Translates business requirements into technical designs, improves batch and online performance, analyzes incidents, and manages releases. The role also drives AI-First engineering, modernization, GitHub, CI/CD, test automation, process standardization, and reviews of AI-generated artifacts. Collaboration with development teams, vendors, stakeholders, and offshore teams is required, along with support for waterfall-to-Agile transformation and security compliance.

Provides technical support for capsule endoscopy systems and other Medtronic medical devices. Responsibilities include hospital network integration, remote-support development, repairs, inspections, complaint analysis, product launches, customer technical inquiries, and coordination with quality, manufacturing, sales, and marketing teams. The role includes field and internal service work, domestic and international overnight travel, and occasional after-hours or holiday work.

Provides onsite end-user technology support for trading-floor personnel, office users, and regional teams. Maintains desktops, mobile devices, printers, servers, telecommunications, backup, network, security, and trading infrastructure. Handles patching, application deployment, business application support, market data systems, infrastructure records, communications room operations, troubleshooting, and business continuity planning. Requires Japanese and English fluency and experience supporting mission-critical banking or trading environments.

Lead enterprise-scale AI-driven business transformation using Dynamics 365, Copilot, and AI agents. Define strategy, design agentic ERP/CRM models, build business cases/ROI, engage CxO stakeholders, drive large deal creation and cross-functional delivery, and evangelize use cases and knowledge across the organization.

Lead and build the Corporate IT department from the ground up, including strategy, budgeting, organizational design, team management, vendor oversight, SaaS selection, asset and license management, security governance, incident response, audits, contracts, and executive reporting. The role requires broad IT knowledge and the ability to evaluate risks, costs, and priorities across networking, cloud, infrastructure, endpoints, and security without personally implementing every technical solution.

Own internal IT operations across workflow automation, integrations, Atlassian administration, website maintenance, technical support, access management, documentation, and project delivery. Build n8n and API-driven automations, use AI tools to improve productivity, troubleshoot software and hardware issues, and partner cross-functionally to scale secure, efficient systems for a remote global team.

Leads complex IT infrastructure and workplace technology projects from requirements and design through procurement, construction, commissioning, acceptance, and handover. Coordinates IT, facilities, security, construction, consultants, contractors, carriers, and vendors while managing scope, schedule, budget, risks, quality, procurement, testing, documentation, and operational readiness. The role requires broad knowledge of networks, AV, structured cabling, security systems, Microsoft Teams Rooms, building interfaces, and construction processes.

The Manager, Business Development will drive B2B customer strategies, manage relationships, develop new business opportunities, and ensure customer satisfaction while cross-functionally collaborating with internal teams.

Leads cybersecurity consulting engagements, security governance, risk and compliance programs, security standards, audit responses, and implementation of initiatives across customer organizations. Collaborates with customer, internal, and external stakeholders to address cyber threats and regulatory requirements. The role is primarily remote with occasional office and customer-site attendance.

Leads the design, development, operation, and continuous improvement of mission-critical Manufacturing IT systems for PlayStation. Responsibilities include requirements analysis, on-premises infrastructure and container-platform architecture, security implementation, incident response, reliability improvement, external partner coordination, technical decision-making, and engineering team management. The role requires collaboration with hardware design, manufacturing, supply chain, and global stakeholders.

Leads IT business partnering and digital transformation for Alexion Japan’s Medical Affairs organization. Captures requirements, designs and delivers digital solutions, coordinates change management and adoption, and supports governance across regional and country teams. Identifies innovative technologies including GenAI and patient applications, manages external vendors and budgets, and enables integrated digital capabilities, analytics, and omnichannel engagement across websites, platforms, apps, and marketing automation.

Provides advanced onsite and remote Tier 2 and Tier 3 support for workplace technology, Windows systems, Microsoft 365, endpoints, networking, collaboration tools, and meeting-room systems. Manages device provisioning, lifecycle, inventory, security compliance, access, incidents, and vendor escalations. Supports infrastructure services, ITIL processes, documentation, automation, projects, and global technology initiatives. Requires fluent Japanese, business-level English, and occasional travel to regional or global offices.

Lead end-to-end IT infrastructure and workplace technology projects across retail stores, offices, airports, and data centers in Japan. Responsibilities include project planning, local implementation, stakeholder and vendor coordination, budgeting, risk management, cybersecurity awareness, site readiness, and operational handover. The role requires coordinating network, telecom, devices, applications, and end-user support while aligning local execution with global IT requirements.

Leads all IT activities across the APAC region, aligning regional technology roadmaps with global strategy and business priorities. Advises executives, defines IT KPIs, manages cybersecurity and compliance, oversees enterprise platform deployments including ERP, CRM, eQMS, analytics, and collaboration tools, and drives digital transformation and automation. Coordinates with global IT teams, leads initiatives, and may build a regional IT team. Requires travel to APAC subsidiaries, the U.S., and France for 50% of the time.

Lead business development for AMR/service robots in Tokyo: acquire new customers, run pilots/PoCs to full rollouts, expand accounts, build partnerships, optimize go-to-market strategy, and manage KPIs and cross-functional execution.

Leads Japan’s CRM strategy, business analysis, and transformation agenda across Veeva CRM, Salesforce, and Veeva Vault CRM. Partners with Commercial, Sales, Marketing, Medical Affairs, and global IT teams to define roadmaps, requirements, solution designs, migrations, testing, deployment, governance, data readiness, and value realization. Oversees vendors, system integrators, operational support, compliance, change management, user adoption, and AI-enabled commercial engagement initiatives.

The role involves driving sales strategy, developing customer relationships, expanding market share, and supporting Account Managers to achieve sales targets.

Supervises Manufacturing IT services supporting a production facility. Leads troubleshooting and resolution of workstation, server, printer, network, hardware, and software issues; oversees infrastructure, enterprise systems, security, architecture standards, service continuity, budgets, and risk management. Manages IT personnel, assigns work, evaluates performance, coordinates with business and technical teams, and develops infrastructure plans and staff capabilities.

Supports the Cluster IT Manager in managing hotel information technology systems, maintaining corporate IT standards, coordinating IT projects, monitoring system and network health, managing inventories and licenses, supporting hardware and software procurement, reviewing security controls, and ensuring operational compliance across hotel departments.

Own the strategy, roadmap, backlog, and delivery of internal IT data products supporting modern IT service and asset management. Translate customer needs into user stories, personas, journeys, and experiments; collaborate with stakeholders and Agile teams; and make data-driven decisions across data pipelines, governance, quality, and cloud data platforms.

Lead strategic vendor governance for MetLife Japan IT, overseeing vendor strategy, contract renewals, SOW administration, KPI/SLA scorecards, risk remediation, commercial analysis, negotiation strategy, and coordination with procurement, legal, compliance, and IT stakeholders to improve vendor performance and reduce vendor complexity.

Lead IT support service operations and continuous improvement across Japan and Asia. Manage service desk performance, reporting, PC provisioning, asset inventory, global program implementations, and Follow-the-Sun support coordination with US and UK teams. Oversee 20–30 external vendors, including budgets, workload, service quality, and operational management. Drive standardization, service improvements, stakeholder collaboration, and delivery of reliable regional and global IT services.