Top Operations Management Jobs in Japan

Leads Ericsson’s operational and commercial partnership with a major Japanese telecom customer. Owns contractual fulfillment, customer value realization, delivery performance, financial outcomes, risk management, governance, presales, renewals, and continuous improvement. Represents account and service delivery interests in senior forums, leads large cross-functional teams, and uses data, automation, and AI/ML to improve profitability and customer success. Requires strong telecom knowledge, program and financial leadership, commercial expertise, and business-level Japanese and English.

Manage physical security operations for datacenters, oversee vendor guard forces, detect and escalate security incidents, lead risk analysis and mitigation, coordinate with stakeholders, maintain and improve security programs, and be available on-call with periodic travel.

Act as the primary regional business partner for sales leadership in Japan, driving territory and quota execution, forecasting accuracy, pipeline health, and Run-the-Business processes. Build frameworks for account segmentation and territory planning, automate reporting and workflows with AI and analytics, analyze large datasets for trends and risks, and lead cross-functional initiatives to improve sales performance and decision-making.

Manages physical security operations for Microsoft datacenters in the Tokyo region. Oversees guarding vendors, implements security policies, analyzes threats and risks, coordinates incident response, communicates with stakeholders, and improves security program efficiency. The role includes budget forecasting, continuous improvement, 24/7 on-call responsibilities, periodic travel, and collaboration with datacenter operations and security systems teams.

Manage APAC legal operations, systems, technology adoption, contract administration, and process improvement. Audit and implement legal technology solutions, including AI-enabled tools; gather requirements; coordinate pilots; support integrations, training, and user adoption. Maintain contract management systems, legal databases, intranet resources, and operational standards. Analyze legal metrics and prepare reports while coordinating with global teams and senior stakeholders. The role also leads change management, project planning, continuous improvement, and cross-regional alignment.

Lead Yokohama lab operations, manage local team and service delivery, ensure facility infrastructure (power, cooling, racks, network) and safety, track KPIs, control costs, coordinate installations and stakeholders, drive continuous improvement and user satisfaction.

Manage product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, localization, knowledge content, customer feedback, operational metrics, and process improvements. Coordinate Engineering, Product, Design, executives, vendors, and global stakeholders. Lead operational projects for launches and feature rollouts while improving customer support workflows and product experience. Occasional travel to Honda offices in Japan and the United States is required.

Own reseller operations across Japan and Korea, including onboarding, deal registration, marketplace authorization, direct orders, billing, incentives, support, reporting, and process localization. Coordinate with Finance, Legal, Deal Desk, RevOps, cloud alliances, vendors, and global Partner Operations. The role requires hands-on execution initially, followed by building documented workflows, service levels, automation, and regional operational coverage.

Leads the Tokyo Investment Management Operations team supporting Japanese Tokkin and pension accounts. Oversees trade lifecycle activities, settlement, cash and collateral management, vendor and stakeholder coordination, operational risk controls, regulatory initiatives, account onboarding, and process improvements. Manages relationships with trust banks, custodians, brokers, and internal global teams while ensuring operational stability, resiliency, and compliance. Coaches team members and balances Japanese market requirements with global operating frameworks.

Manage day-to-day operations for Inventor Garage, supporting startups and inventors, promoting facility and mobility-asset utilization, and running recurring community programs. Responsibilities include stakeholder engagement, external representation, event logistics, vendor coordination, budget tracking, and resolving operational issues. The role requires regular on-site work in Susono, Shizuoka, business-level Japanese and English, and weekend shift work.

Plan, execute, and optimize in-app cross-market campaigns across APAC. Coordinate with product, design, marketing, BI and local teams, monitor participation/conversion/retention metrics, generate performance reports, gather user feedback, and manage budgets and resources to improve campaign outcomes.

Lead Evergreen's winter guide team and manage daily heli-ski, backcountry touring, and off-piste operations. Oversee scheduling, safety, rescue readiness, inventory, training, guest experience, and stakeholder relations while ensuring compliance with Japanese and company protocols. Support budgeting, season planning, and partner coordination.

Leads customer implementation projects from scoping through go-live, then owns ongoing operations, performance, SLA achievement, executive customer relationships, risk management, and Kaizen improvements in Japan. Coordinates cross-functional teams, manages timelines, budgets, and issues, resolves operational dependencies, represents Japan operations in leadership reviews, and mentors junior staff. Requires business-level Japanese and English, substantial project or operations experience, and regular travel to customer and partner sites.

Lead and evolve operations for the Signature Success Plan: design and optimize Salesforce-driven workflows, drive AI tool adoption, lead change management and large projects, deliver data-driven insights and reports, train CSMs, and collaborate cross-functionally and globally to improve customer success team productivity.

The Senior Manager leads Frontend Operations, ensuring effective team performance, equipment performance improvement, and process standardization while demonstrating leadership and fostering team growth.

Leads JV and Japan manufacturing operations finance, including financial planning, manufacturing cost analysis, capital expenditure governance, fixed assets, treasury support, METI subsidy compliance, audits, internal controls, and process improvement. Serves as the primary finance liaison with JV partners and cross-functional stakeholders while managing and developing three Senior Analysts. Requires extensive finance experience, strong business partnering and governance skills, and native Japanese with business-level English.

The role involves setting and driving strategy for operations in Japan, leading initiatives for process improvement, and providing insights to drive high-quality user experiences.

Support and coordinate day-to-day hospitality operations across client centers, reception, catering, and dining. Manage vendor performance and contracts, improve service quality, assist with budgets and reporting, implement compliance and controls, and communicate product knowledge to suppliers and stakeholders to maintain consistent, high-quality workplace experiences.

Serve as primary client escalation and coordination for fund accounting and transfer agency in Japan. Ensure service delivery and NAV oversight, drive process improvements and automation, support global operating model adoption, manage client relationships and change events, and partner across operations, technology, and product to improve service outcomes and efficiency.

Manages Japanese clinical trial regulatory operations, including ethics committee and regulatory authority submissions, approvals, investigational product labeling, import/export permits, essential documents, and regulatory tracking. Serves as a local regulatory expert, advises project and business development teams, manages vendors and contractors, supports SOP improvements, and contributes to clinical project meetings, training, bids, and business development activities.

Lead and develop a clinical research team to deliver clinical trials on time, on budget, and to quality standards. Oversee hiring, mentoring, performance, resource and budget management, regulatory and GCP compliance, audit readiness, site engagement, and cross-functional collaboration to support AbbVie's R&D portfolio.

Lead customer success operations programs and projects to improve KPIs (satisfaction, usage, churn). Drive process improvement, change management, performance monitoring, cross-functional collaboration, and IT/system implementations to optimize service delivery and customer outcomes.

The role involves managing Japan futures operations, coordinating workflows, ensuring compliance with regulations, overseeing IT interactions, and facilitating communication with stakeholders.

Lead and manage IT helpdesk and infrastructure operations across corporate, retail, DCs, and remote users in Japan. Oversee outsourced vendors, ensure SLA-driven incident resolution, maintain infrastructure availability, drive change/incident/problem management, support retail POS and network environments, lead infrastructure projects and compliance (PCI DSS), and liaise with global IT and business stakeholders.

Manage trade lifecycle and settlements for multi-asset portfolios: execute trades, reconcile positions, analyze P&L/valuations, monitor market/credit/liquidity risk, manage cash forecasting, and optimize middle-office workflows to increase automation and reduce operational friction.