Top Operations Management Jobs in Japan

Drive Japan/APAC sales strategy and operations through market analysis, performance reporting, deal execution support, territory planning, capacity modeling, and sales technology optimization. Partner with regional sales leaders and cross-functional teams to improve processes, maintain sales policies, support strategic initiatives, and provide actionable insights to global revenue operations leadership.

Manage hotel operations across front office, housekeeping, food and beverage, and other departments. Partner with the General Manager on budgets, strategic goals, capital projects, service standards, audits, cost control, guest satisfaction, and revenue performance. Lead and develop department heads and team members, coordinate service delivery, address guest feedback, and support succession planning while ensuring operational targets are achieved.

Manages customer-facing Microsoft licensing operations, including contract validation, order management, billing execution, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications for enterprise customers. Requires fluent Japanese and English communication, strong operational and financial expertise, data-driven decision-making, and the ability to support Microsoft Volume Licensing transactions.

Manages physical security operations for Microsoft datacenters in the Tokyo region. Oversees guarding vendors, implements security policies, analyzes threats and risks, coordinates incident response, communicates with stakeholders, and improves security program efficiency. The role includes budget forecasting, continuous improvement, 24/7 on-call responsibilities, periodic travel, and collaboration with datacenter operations and security systems teams.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

The Senior Manager leads Frontend Operations, ensuring effective team performance, equipment performance improvement, and process standardization while demonstrating leadership and fostering team growth.

Manages customer-facing licensing operations, including contract validation, order management, billing, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications across customers, sales teams, finance, and partners. Supports Japan-based clients in English and Japanese while driving operational excellence and AI-enabled, data-driven improvements.

Leads a regional sales operations organization supporting pricing, order management, invoicing, inventory, forecasting, and sales analytics systems. Oversees multiple managers and contributors, initiatives, budgets, resources, suppliers, process improvements, and workforce development. Partners with sales and executive stakeholders to communicate operational status, resolve issues, and guide strategic decisions. Manages hiring, performance, coaching, and career development across geographically distributed teams.

Own Japan courier pricing strategy within Uber’s APAC Marketplace team. Analyze marketplace performance, forecast supply and demand, design and deploy courier incentives, manage budgets, and optimize delivery outcomes and courier earnings. Lead reporting and insights, diagnose marketplace health, and partner with Engineering, Policy, and Safety teams to launch pricing products and incentive programs.

Leads customer success operations strategy and multiple cross-functional programs focused on technical support, service improvement, and operational excellence. Coordinates teams and stakeholders without direct authority, drives change management, improves processes, monitors KPIs, and builds dashboards and reports for leadership. Handles system incidents by coordinating investigation, escalation, workarounds, and resolution. Requires 5+ years of project or program management experience, technical support operations knowledge, native Japanese, and business-level English.

Leads a portfolio of Generative AI data operations projects, overseeing delivery, capacity planning, vendors, quality, budgets, automation, risk, compliance, and client communications. Partners with quality leaders to maintain consistent standards, coaches project managers and coordinators, supports recruiting and people processes, and drives process improvements across distributed global teams.

Coordinates government-funded R&D programs and strategic projects, managing grant administration, reporting schedules, documentation, compliance, stakeholder communications, meetings, financial support, contracts, and audit readiness. The role works across technical teams, management, headquarters, research partners, customers, funding agencies, Finance, Legal, and Procurement. It also supports bilingual Japanese-English documentation, project governance, process improvement, and lifecycle execution from setup through closeout.

Leads talent acquisition for shoreside and shipboard yacht operations, developing recruiting strategies, sourcing diverse candidates, managing full-cycle recruitment, coaching hiring managers, and recruiting for critical leadership roles. Maintains candidate pipelines in Workday, builds university and community partnerships, supports talent acquisition learning, and ensures strong candidate experiences through onboarding. The role is hybrid in Miami and requires valid US work authorization.

Owns end-to-end demand and supply planning for Surface Devices and Accessories across the Asia Pacific Operations region. Leads Sales and Operations Execution forums, balances supply and demand risks, develops plans and KPI reporting, identifies opportunities, manages stakeholder relationships, and drives process and tool improvements. The role coordinates with Supply Chain, Finance, Sales, Marketing, Logistics, Category, and Channel Management teams while managing project scope, budgets, escalations, and change control.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads Airbnb’s Japan growth programs through analysis, strategy development, cross-functional governance, and execution. Partners with teams across marketing, operations, product, finance, legal, policy, and communications to align objectives, develop decision frameworks, manage launches, and deliver origin guest growth. Owns multiple initiatives such as incentive programs, sponsorships, and events while providing market insights and coordinating regional and central stakeholders.

Manages Japanese clinical trial regulatory operations, including ethics committee and regulatory authority submissions, approvals, investigational product labeling, import/export permits, essential documents, and regulatory tracking. Serves as a local regulatory expert, advises project and business development teams, manages vendors and contractors, supports SOP improvements, and contributes to clinical project meetings, training, bids, and business development activities.

Lead a team of operations analysts to drive post-sale operational excellence, forecasting, capacity planning, KPI management, incentive design, and executive reporting. Partner with finance and customer success to align strategy with frontline execution, integrate AI/automation, surface retention risks and growth opportunities, and enforce performance inspection frameworks.

Leads strategy and execution for a local Uber market or consumer segment, owning growth, profitability, budgets, partnerships, regulatory implementation, and cross-functional initiatives. Develops acquisition, engagement, retention, and loyalty programs; manages complex projects; and communicates data-backed recommendations to senior leadership. The role requires strong analytical, financial, stakeholder-management, and entrepreneurial skills in a fast-paced environment.

Manages technology operations for Coca-Cola’s Coke ON platform, ensuring service stability, availability, performance, and business continuity. Coordinates incident, problem, change, and root-cause management; supports cloud environments and operational readiness; develops service metrics and dashboards; improves monitoring and automation; partners with engineering, cybersecurity, product, infrastructure, vendors, and business teams; and supports security, compliance, disaster recovery, and operational resilience.

Leads Japan field sales operations within Commercial Excellence, overseeing planning, forecasting, performance reporting, CRM and SFA operations, incentives, promotional events, budgets, vendors, onboarding, and compliance. Partners cross-functionally with Sales, Finance, HR, IT, Compliance, and global teams to improve processes, data quality, field effectiveness, and launch readiness.

Leads Tokyo operations across multiple client portfolios and projects, managing client relationships, SLAs, staffing, manager performance, P&L, budgeting, invoicing, and gross-margin optimization. Coaches operational leaders, drives cross-functional collaboration, analyzes service metrics using business intelligence tools, and implements continuous improvement initiatives. Requires professional fluency in Japanese and English, strong financial and project-management capabilities, and experience leading operations in BPO, customer support, or player engagement environments.

Manages Japan HR Operations, overseeing employee lifecycle services, HRIS workflows, data quality, vendors, service metrics, compliance, and process improvement. Leads a team, coordinates cross-functional projects, supports AI and automation initiatives, resolves operational issues, and partners with HR, Payroll, Finance, Legal, Compliance, IT, and global stakeholders. Ensures reliable, scalable, and compliant employee services across onboarding, changes, leave, and offboarding.

Leads general affairs and workplace operations in Japan, including office relocations, facilities, vendors, procurement, fleet administration, EHS programs, employee safety, and business continuity planning. Partners with HR, IT, Finance, Legal, Compliance, and global teams to build scalable processes, manage risks, control budgets, and improve the employee workplace experience.

Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.