Top Operations Management Jobs in Japan

Manage hotel operations across front office, housekeeping, food and beverage, and other departments. Partner with the General Manager on budgets, strategic goals, capital projects, service standards, audits, cost control, guest satisfaction, and revenue performance. Lead and develop department heads and team members, coordinate service delivery, address guest feedback, and support succession planning while ensuring operational targets are achieved.

Leads a regional sales operations organization supporting pricing, order management, invoicing, inventory, forecasting, and sales analytics systems. Oversees multiple managers and contributors, initiatives, budgets, resources, suppliers, process improvements, and workforce development. Partners with sales and executive stakeholders to communicate operational status, resolve issues, and guide strategic decisions. Manages hiring, performance, coaching, and career development across geographically distributed teams.

Manages customer-facing Microsoft licensing operations, including contract validation, order management, billing execution, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications for enterprise customers. Requires fluent Japanese and English communication, strong operational and financial expertise, data-driven decision-making, and the ability to support Microsoft Volume Licensing transactions.

Manage APAC legal operations, systems, technology adoption, contract administration, and process improvement. Audit and implement legal technology solutions, including AI-enabled tools; gather requirements; coordinate pilots; support integrations, training, and user adoption. Maintain contract management systems, legal databases, intranet resources, and operational standards. Analyze legal metrics and prepare reports while coordinating with global teams and senior stakeholders. The role also leads change management, project planning, continuous improvement, and cross-regional alignment.

Manage daily treasury operations, cash positions, liquidity, settlements, cash-flow forecasting, treasury reporting, and Treasury Management System data. Coordinate transactional banking activities and Know Your Customer requirements with banking partners. Support treasury transformation, continuous improvement, funding activities, and effective internal and external stakeholder relationships.

Manages physical security operations for Microsoft datacenters in the Tokyo region. Oversees guarding vendors, implements security policies, analyzes threats and risks, coordinates incident response, communicates with stakeholders, and improves security program efficiency. The role includes budget forecasting, continuous improvement, 24/7 on-call responsibilities, periodic travel, and collaboration with datacenter operations and security systems teams.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads Airbnb’s Japan growth programs through analysis, strategy development, cross-functional governance, and execution. Partners with teams across marketing, operations, product, finance, legal, policy, and communications to align objectives, develop decision frameworks, manage launches, and deliver origin guest growth. Owns multiple initiatives such as incentive programs, sponsorships, and events while providing market insights and coordinating regional and central stakeholders.

Manages customer-facing licensing operations, including contract validation, order management, billing, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications across customers, sales teams, finance, and partners. Supports Japan-based clients in English and Japanese while driving operational excellence and AI-enabled, data-driven improvements.

Manage physical security operations for datacenters, oversee vendor guard forces, detect and escalate security incidents, lead risk analysis and mitigation, coordinate with stakeholders, maintain and improve security programs, and be available on-call with periodic travel.

Manages trade accounting and operations, including trade, position, swap MTM, cash, income, and expense reconciliations; OTC settlements; exception resolution; accounting close support; audits and NAV finalization. Oversees team performance, escalations, process improvements, strategic initiatives, technology projects, reporting, product implementations, and user acceptance testing while coordinating with investment managers, brokers, administrators, and internal teams.

Manages Japan HR Operations, overseeing employee lifecycle services, HRIS workflows, data quality, vendors, service metrics, compliance, and process improvement. Leads a team, coordinates cross-functional projects, supports AI and automation initiatives, resolves operational issues, and partners with HR, Payroll, Finance, Legal, Compliance, IT, and global stakeholders. Ensures reliable, scalable, and compliant employee services across onboarding, changes, leave, and offboarding.

Leads general affairs and workplace operations in Japan, including office relocations, facilities, vendors, procurement, fleet administration, EHS programs, employee safety, and business continuity planning. Partners with HR, IT, Finance, Legal, Compliance, and global teams to build scalable processes, manage risks, control budgets, and improve the employee workplace experience.

Leads talent acquisition for shoreside and shipboard yacht operations, developing recruiting strategies, sourcing diverse candidates, managing full-cycle recruitment, coaching hiring managers, and recruiting for critical leadership roles. Maintains candidate pipelines in Workday, builds university and community partnerships, supports talent acquisition learning, and ensures strong candidate experiences through onboarding. The role is hybrid in Miami and requires valid US work authorization.

Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.

Manages Japanese clinical trial regulatory operations, including ethics committee and regulatory authority submissions, approvals, investigational product labeling, import/export permits, essential documents, and regulatory tracking. Serves as a local regulatory expert, advises project and business development teams, manages vendors and contractors, supports SOP improvements, and contributes to clinical project meetings, training, bids, and business development activities.

Leads Japanese-language customer service teams across voice, email, chat, and back-office channels. Sets performance goals, develops team leaders, drives customer experience and efficiency improvements, manages change, analyzes feedback and quality insights, runs experiments, and presents solutions to senior stakeholders. Requires strong English and Japanese communication, extensive operational leadership experience, and the ability to manage multiple initiatives in a fast-paced environment.

Lead Yokohama lab operations, manage local team and service delivery, ensure facility infrastructure (power, cooling, racks, network) and safety, track KPIs, control costs, coordinate installations and stakeholders, drive continuous improvement and user satisfaction.

Manage product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, localization, knowledge content, customer feedback, operational metrics, and process improvements. Coordinate Engineering, Product, Design, executives, vendors, and global stakeholders. Lead operational projects for launches and feature rollouts while improving customer support workflows and product experience. Occasional travel to Honda offices in Japan and the United States is required.

Lead end-to-end hardware production for semiconductor photomask cleaning systems, managing production planning, contract manufacturers, suppliers, logistics, quality and delivery. Drive recovery plans, supplier performance, inventory control, schedule coordination, and continuous improvement while collaborating with engineering, R&D, EHS, and data teams. Participate in a structured succession/on-the-job training period and travel to manufacturing sites (~20%).

Own reseller operations across Japan and Korea, including onboarding, deal registration, marketplace authorization, direct orders, billing, incentives, support, reporting, and process localization. Coordinate with Finance, Legal, Deal Desk, RevOps, cloud alliances, vendors, and global Partner Operations. The role requires hands-on execution initially, followed by building documented workflows, service levels, automation, and regional operational coverage.

Leads the Tokyo Investment Management Operations team supporting Japanese Tokkin and pension accounts. Oversees trade lifecycle activities, settlement, cash and collateral management, vendor and stakeholder coordination, operational risk controls, regulatory initiatives, account onboarding, and process improvements. Manages relationships with trust banks, custodians, brokers, and internal global teams while ensuring operational stability, resiliency, and compliance. Coaches team members and balances Japanese market requirements with global operating frameworks.

Manage day-to-day operations for Inventor Garage, supporting startups and inventors, promoting facility and mobility-asset utilization, and running recurring community programs. Responsibilities include stakeholder engagement, external representation, event logistics, vendor coordination, budget tracking, and resolving operational issues. The role requires regular on-site work in Susono, Shizuoka, business-level Japanese and English, and weekend shift work.

Plan, execute, and optimize in-app cross-market campaigns across APAC. Coordinate with product, design, marketing, BI and local teams, monitor participation/conversion/retention metrics, generate performance reports, gather user feedback, and manage budgets and resources to improve campaign outcomes.

Lead Evergreen's winter guide team and manage daily heli-ski, backcountry touring, and off-piste operations. Oversee scheduling, safety, rescue readiness, inventory, training, guest experience, and stakeholder relations while ensuring compliance with Japanese and company protocols. Support budgeting, season planning, and partner coordination.