Top Operations Management Jobs in Tokyo

Leads a regional sales operations organization supporting pricing, order management, invoicing, inventory, forecasting, and sales analytics systems. Oversees multiple managers and contributors, initiatives, budgets, resources, suppliers, process improvements, and workforce development. Partners with sales and executive stakeholders to communicate operational status, resolve issues, and guide strategic decisions. Manages hiring, performance, coaching, and career development across geographically distributed teams.

Manages customer-facing licensing operations, including contract validation, order management, billing, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications across customers, sales teams, finance, and partners. Supports Japan-based clients in English and Japanese while driving operational excellence and AI-enabled, data-driven improvements.

Manages customer-facing Microsoft licensing operations, including contract validation, order management, billing execution, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications for enterprise customers. Requires fluent Japanese and English communication, strong operational and financial expertise, data-driven decision-making, and the ability to support Microsoft Volume Licensing transactions.

Manages physical security operations for Microsoft datacenters in the Tokyo region. Oversees guarding vendors, implements security policies, analyzes threats and risks, coordinates incident response, communicates with stakeholders, and improves security program efficiency. The role includes budget forecasting, continuous improvement, 24/7 on-call responsibilities, periodic travel, and collaboration with datacenter operations and security systems teams.

Manage product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, localization, knowledge content, customer feedback, operational metrics, and process improvements. Coordinate Engineering, Product, Design, executives, vendors, and global stakeholders. Lead operational projects for launches and feature rollouts while improving customer support workflows and product experience. Occasional travel to Honda offices in Japan and the United States is required.

Own reseller operations across Japan and Korea, including onboarding, deal registration, marketplace authorization, direct orders, billing, incentives, support, reporting, and process localization. Coordinate with Finance, Legal, Deal Desk, RevOps, cloud alliances, vendors, and global Partner Operations. The role requires hands-on execution initially, followed by building documented workflows, service levels, automation, and regional operational coverage.

Leads the Tokyo Investment Management Operations team supporting Japanese Tokkin and pension accounts. Oversees trade lifecycle activities, settlement, cash and collateral management, vendor and stakeholder coordination, operational risk controls, regulatory initiatives, account onboarding, and process improvements. Manages relationships with trust banks, custodians, brokers, and internal global teams while ensuring operational stability, resiliency, and compliance. Coaches team members and balances Japanese market requirements with global operating frameworks.

Develops rheumatoid arthritis marketing strategy and tactics through scientific engagement with rheumatologists, orthopedic specialists, and other HCPs. Gathers and prioritizes field insights, supports compliant educational events and content, contributes to PDCA planning, educates HCPs on business conduct guidelines, and collaborates with internal teams and co-promotion partners. More than half of the work is field-based, with no responsibility for requesting prescriptions or account openings.

Leads customer implementation projects from scoping through go-live, then owns ongoing operations, performance, SLA achievement, executive customer relationships, risk management, and Kaizen improvements in Japan. Coordinates cross-functional teams, manages timelines, budgets, and issues, resolves operational dependencies, represents Japan operations in leadership reviews, and mentors junior staff. Requires business-level Japanese and English, substantial project or operations experience, and regular travel to customer and partner sites.

Plan, execute, and optimize in-app cross-market campaigns across APAC. Coordinate with product, design, marketing, BI and local teams, monitor participation/conversion/retention metrics, generate performance reports, gather user feedback, and manage budgets and resources to improve campaign outcomes.

The role involves setting and driving strategy for operations in Japan, leading initiatives for process improvement, and providing insights to drive high-quality user experiences.

Serve as primary client escalation and coordination for fund accounting and transfer agency in Japan. Ensure service delivery and NAV oversight, drive process improvements and automation, support global operating model adoption, manage client relationships and change events, and partner across operations, technology, and product to improve service outcomes and efficiency.

Manages Japanese clinical trial regulatory operations, including ethics committee and regulatory authority submissions, approvals, investigational product labeling, import/export permits, essential documents, and regulatory tracking. Serves as a local regulatory expert, advises project and business development teams, manages vendors and contractors, supports SOP improvements, and contributes to clinical project meetings, training, bids, and business development activities.

Lead and develop a clinical research team to deliver clinical trials on time, on budget, and to quality standards. Oversee hiring, mentoring, performance, resource and budget management, regulatory and GCP compliance, audit readiness, site engagement, and cross-functional collaboration to support AbbVie's R&D portfolio.

Lead customer success operations programs and projects to improve KPIs (satisfaction, usage, churn). Drive process improvement, change management, performance monitoring, cross-functional collaboration, and IT/system implementations to optimize service delivery and customer outcomes.

The role involves managing Japan futures operations, coordinating workflows, ensuring compliance with regulations, overseeing IT interactions, and facilitating communication with stakeholders.

Lead and manage IT helpdesk and infrastructure operations across corporate, retail, DCs, and remote users in Japan. Oversee outsourced vendors, ensure SLA-driven incident resolution, maintain infrastructure availability, drive change/incident/problem management, support retail POS and network environments, lead infrastructure projects and compliance (PCI DSS), and liaise with global IT and business stakeholders.

Manage localization projects from initiation to completion, ensuring client satisfaction, timely delivery, and effective communication throughout the process.

Leads Tokyo operations across multiple client portfolios and projects, managing client relationships, SLAs, staffing, team performance, manager development, P&L, budgets, invoicing, gross margins, and continuous improvement. Collaborates with Talent Acquisition, HR, Finance, IT, and Training while analyzing operational metrics through Tableau, Power BI, and Google Sheets. Requires bilingual Japanese-English communication, strong leadership, financial acumen, multi-account management, and advanced organizational skills.

Lead end-to-end technical planning and execution for live productions across APAC. Develop workflows, technical guidelines, and budgets; serve as hands-on technical lead during rehearsals and live broadcasts; troubleshoot transmission, audio, video, and infrastructure; coordinate cross-region stakeholders; build vendor and crew relationships; and scale operational capabilities through process improvements and readiness.

Lead sales operations for Japan advertising: partner with sales leaders, plan forecasting and territory management, run revenue-driving projects, deliver analytics and pipeline insights, and roll out sales programs regionally.

Lead and operate Sensitive Information Protection (SIP) programs across APAC, managing third-party risk assessments, workflow and systems security, incident response, policy enforcement, and executive reporting. Align regional execution with global standards, drive continuous improvement, and partner with cross-functional stakeholders and vendors to protect media production and distribution assets.

Lead commercial operations for Japan, aligning sales and regional strategy, scaling commercial excellence, delivering sales training and enablement, developing customer reference sites, and driving performance through cross-functional collaboration and leadership development across APAC.

Manage trade lifecycle and settlements for multi-asset portfolios: execute trades, reconcile positions, analyze P&L/valuations, monitor market/credit/liquidity risk, manage cash forecasting, and optimize middle-office workflows to increase automation and reduce operational friction.

Lead day-to-day operations for the South Korean market: localize services, manage vendor relationships, set up local operations, coordinate with product and marketing, and optimize workflows to improve efficiency and user experience.