Top Operations Management Jobs in Tokyo

Manages physical security operations for Microsoft datacenters in the Tokyo region. Oversees guarding vendors, implements security policies, analyzes threats and risks, coordinates incident response, communicates with stakeholders, and improves security program efficiency. The role includes budget forecasting, continuous improvement, 24/7 on-call responsibilities, periodic travel, and collaboration with datacenter operations and security systems teams.

Act as the primary regional business partner for sales leadership in Japan, driving territory and quota execution, forecasting accuracy, pipeline health, and Run-the-Business processes. Build frameworks for account segmentation and territory planning, automate reporting and workflows with AI and analytics, analyze large datasets for trends and risks, and lead cross-functional initiatives to improve sales performance and decision-making.

Manage product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, localization, knowledge content, customer feedback, operational metrics, and process improvements. Coordinate Engineering, Product, Design, executives, vendors, and global stakeholders. Lead operational projects for launches and feature rollouts while improving customer support workflows and product experience. Occasional travel to Honda offices in Japan and the United States is required.

Own reseller operations across Japan and Korea, including onboarding, deal registration, marketplace authorization, direct orders, billing, incentives, support, reporting, and process localization. Coordinate with Finance, Legal, Deal Desk, RevOps, cloud alliances, vendors, and global Partner Operations. The role requires hands-on execution initially, followed by building documented workflows, service levels, automation, and regional operational coverage.

Leads the Tokyo Investment Management Operations team supporting Japanese Tokkin and pension accounts. Oversees trade lifecycle activities, settlement, cash and collateral management, vendor and stakeholder coordination, operational risk controls, regulatory initiatives, account onboarding, and process improvements. Manages relationships with trust banks, custodians, brokers, and internal global teams while ensuring operational stability, resiliency, and compliance. Coaches team members and balances Japanese market requirements with global operating frameworks.

Lead and evolve operations for the Signature Success Plan: design and optimize Salesforce-driven workflows, drive AI tool adoption, lead change management and large projects, deliver data-driven insights and reports, train CSMs, and collaborate cross-functionally and globally to improve customer success team productivity.

Leads on-site execution of a government task order in Okinawa, coordinating Government stakeholders, supervising approximately nine employees, managing staffing and onboarding, tracking CAC and clearance requirements, overseeing licensing and training, enforcing safety and quality standards, maintaining operational records, and delivering recurring reports. The role identifies and mitigates execution risks, improves processes, and ensures compliance with PWS requirements and military installation procedures.

Plan, execute, and optimize in-app cross-market campaigns across APAC. Coordinate with product, design, marketing, BI and local teams, monitor participation/conversion/retention metrics, generate performance reports, gather user feedback, and manage budgets and resources to improve campaign outcomes.

The role involves setting and driving strategy for operations in Japan, leading initiatives for process improvement, and providing insights to drive high-quality user experiences.

Serve as primary client escalation and coordination for fund accounting and transfer agency in Japan. Ensure service delivery and NAV oversight, drive process improvements and automation, support global operating model adoption, manage client relationships and change events, and partner across operations, technology, and product to improve service outcomes and efficiency.

Manages Japanese clinical trial regulatory operations, including ethics committee and regulatory authority submissions, approvals, investigational product labeling, import/export permits, essential documents, and regulatory tracking. Serves as a local regulatory expert, advises project and business development teams, manages vendors and contractors, supports SOP improvements, and contributes to clinical project meetings, training, bids, and business development activities.

Lead and develop a clinical research team to deliver clinical trials on time, on budget, and to quality standards. Oversee hiring, mentoring, performance, resource and budget management, regulatory and GCP compliance, audit readiness, site engagement, and cross-functional collaboration to support AbbVie's R&D portfolio.

Lead customer success operations programs and projects to improve KPIs (satisfaction, usage, churn). Drive process improvement, change management, performance monitoring, cross-functional collaboration, and IT/system implementations to optimize service delivery and customer outcomes.

The role involves managing Japan futures operations, coordinating workflows, ensuring compliance with regulations, overseeing IT interactions, and facilitating communication with stakeholders.

Lead and manage IT helpdesk and infrastructure operations across corporate, retail, DCs, and remote users in Japan. Oversee outsourced vendors, ensure SLA-driven incident resolution, maintain infrastructure availability, drive change/incident/problem management, support retail POS and network environments, lead infrastructure projects and compliance (PCI DSS), and liaise with global IT and business stakeholders.

Manage localization projects from initiation to completion, ensuring client satisfaction, timely delivery, and effective communication throughout the process.

Leads Tokyo operations across multiple client portfolios and projects, managing client relationships, SLAs, staffing, team performance, manager development, P&L, budgets, invoicing, gross margins, and continuous improvement. Collaborates with Talent Acquisition, HR, Finance, IT, and Training while analyzing operational metrics through Tableau, Power BI, and Google Sheets. Requires bilingual Japanese-English communication, strong leadership, financial acumen, multi-account management, and advanced organizational skills.

Lead end-to-end technical planning and execution for live productions across APAC. Develop workflows, technical guidelines, and budgets; serve as hands-on technical lead during rehearsals and live broadcasts; troubleshoot transmission, audio, video, and infrastructure; coordinate cross-region stakeholders; build vendor and crew relationships; and scale operational capabilities through process improvements and readiness.

Lead sales operations for Japan advertising: partner with sales leaders, plan forecasting and territory management, run revenue-driving projects, deliver analytics and pipeline insights, and roll out sales programs regionally.

Lead and operate Sensitive Information Protection (SIP) programs across APAC, managing third-party risk assessments, workflow and systems security, incident response, policy enforcement, and executive reporting. Align regional execution with global standards, drive continuous improvement, and partner with cross-functional stakeholders and vendors to protect media production and distribution assets.

Lead commercial operations for Japan, aligning sales and regional strategy, scaling commercial excellence, delivering sales training and enablement, developing customer reference sites, and driving performance through cross-functional collaboration and leadership development across APAC.

Manage trade lifecycle and settlements for multi-asset portfolios: execute trades, reconcile positions, analyze P&L/valuations, monitor market/credit/liquidity risk, manage cash forecasting, and optimize middle-office workflows to increase automation and reduce operational friction.

Lead day-to-day operations for the South Korean market: localize services, manage vendor relationships, set up local operations, coordinate with product and marketing, and optimize workflows to improve efficiency and user experience.

Lead end-to-end execution of loyalty campaigns and promotional operations for Coke ON, managing readiness, testing, QA, launch coordination, cross-team workflows, vendor relationships, performance tracking, and process automation to ensure reliable, scalable consumer engagement on an 11M-MAU platform.

Manage day-to-day operations and community activation for Inventor Garage. Serve as primary on-site contact for inventors, run recurring events and programs, coordinate logistics/vendors/budgets, promote asset utilization, represent Woven City externally, and nurture inventor community engagement.