Top Operations Management Jobs in Tokyo

Manages customer-facing Microsoft licensing operations, including contract validation, order management, billing execution, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications for enterprise customers. Requires fluent Japanese and English communication, strong operational and financial expertise, data-driven decision-making, and the ability to support Microsoft Volume Licensing transactions.

Manages Microsoft’s global subsea cable project and operations portfolio, including route design, engineering, marine surveys, permitting, implementation, maintenance, vendor partnerships, contracts, budgets, funding, upgrades, and operational escalations. Represents Microsoft in consortiums and industry committees, coordinates with procurement, finance, legal, security, facilities, and external providers, and communicates system health, obligations, costs, and risks to executives.

Leads customer success operations strategy and multiple cross-functional programs focused on technical support, service improvement, and operational excellence. Coordinates teams and stakeholders without direct authority, drives change management, improves processes, monitors KPIs, and builds dashboards and reports for leadership. Handles system incidents by coordinating investigation, escalation, workarounds, and resolution. Requires 5+ years of project or program management experience, technical support operations knowledge, native Japanese, and business-level English.

Leads a regional sales operations organization supporting pricing, order management, invoicing, inventory, forecasting, and sales analytics systems. Oversees multiple managers and contributors, initiatives, budgets, resources, suppliers, process improvements, and workforce development. Partners with sales and executive stakeholders to communicate operational status, resolve issues, and guide strategic decisions. Manages hiring, performance, coaching, and career development across geographically distributed teams.

Manages physical security operations for Microsoft datacenters in the Tokyo region. Oversees guarding vendors, implements security policies, analyzes threats and risks, coordinates incident response, communicates with stakeholders, and improves security program efficiency. The role includes budget forecasting, continuous improvement, 24/7 on-call responsibilities, periodic travel, and collaboration with datacenter operations and security systems teams.

Own Japan courier pricing strategy within Uber’s APAC Marketplace team. Analyze marketplace performance, forecast supply and demand, design and deploy courier incentives, manage budgets, and optimize delivery outcomes and courier earnings. Lead reporting and insights, diagnose marketplace health, and partner with Engineering, Policy, and Safety teams to launch pricing products and incentive programs.

Leads Airbnb’s Japan growth programs through analysis, strategy development, cross-functional governance, and execution. Partners with teams across marketing, operations, product, finance, legal, policy, and communications to align objectives, develop decision frameworks, manage launches, and deliver origin guest growth. Owns multiple initiatives such as incentive programs, sponsorships, and events while providing market insights and coordinating regional and central stakeholders.

Manages customer-facing licensing operations, including contract validation, order management, billing, credit approvals, pipeline tracking, and escalated customer service. Oversees service metrics, process improvements, compliance, risk management, and stakeholder communications across customers, sales teams, finance, and partners. Supports Japan-based clients in English and Japanese while driving operational excellence and AI-enabled, data-driven improvements.

Leads Japan field sales operations within Commercial Excellence, overseeing planning, forecasting, performance reporting, CRM and SFA operations, incentives, promotional events, budgets, vendors, onboarding, and compliance. Partners cross-functionally with Sales, Finance, HR, IT, Compliance, and global teams to improve processes, data quality, field effectiveness, and launch readiness.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads Tokyo operations across multiple client portfolios and projects, managing client relationships, SLAs, staffing, manager performance, P&L, budgeting, invoicing, and gross-margin optimization. Coaches operational leaders, drives cross-functional collaboration, analyzes service metrics using business intelligence tools, and implements continuous improvement initiatives. Requires professional fluency in Japanese and English, strong financial and project-management capabilities, and experience leading operations in BPO, customer support, or player engagement environments.

Manages Japan HR Operations, overseeing employee lifecycle services, HRIS workflows, data quality, vendors, service metrics, compliance, and process improvement. Leads a team, coordinates cross-functional projects, supports AI and automation initiatives, resolves operational issues, and partners with HR, Payroll, Finance, Legal, Compliance, IT, and global stakeholders. Ensures reliable, scalable, and compliant employee services across onboarding, changes, leave, and offboarding.

Leads general affairs and workplace operations in Japan, including office relocations, facilities, vendors, procurement, fleet administration, EHS programs, employee safety, and business continuity planning. Partners with HR, IT, Finance, Legal, Compliance, and global teams to build scalable processes, manage risks, control budgets, and improve the employee workplace experience.

Manages Japanese clinical trial regulatory operations, including ethics committee and regulatory authority submissions, approvals, investigational product labeling, import/export permits, essential documents, and regulatory tracking. Serves as a local regulatory expert, advises project and business development teams, manages vendors and contractors, supports SOP improvements, and contributes to clinical project meetings, training, bids, and business development activities.

Manage product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, localization, knowledge content, customer feedback, operational metrics, and process improvements. Coordinate Engineering, Product, Design, executives, vendors, and global stakeholders. Lead operational projects for launches and feature rollouts while improving customer support workflows and product experience. Occasional travel to Honda offices in Japan and the United States is required.

Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.

Own reseller operations across Japan and Korea, including onboarding, deal registration, marketplace authorization, direct orders, billing, incentives, support, reporting, and process localization. Coordinate with Finance, Legal, Deal Desk, RevOps, cloud alliances, vendors, and global Partner Operations. The role requires hands-on execution initially, followed by building documented workflows, service levels, automation, and regional operational coverage.

Leads the Tokyo Investment Management Operations team supporting Japanese Tokkin and pension accounts. Oversees trade lifecycle activities, settlement, cash and collateral management, vendor and stakeholder coordination, operational risk controls, regulatory initiatives, account onboarding, and process improvements. Manages relationships with trust banks, custodians, brokers, and internal global teams while ensuring operational stability, resiliency, and compliance. Coaches team members and balances Japanese market requirements with global operating frameworks.

Leads customer implementation projects from scoping through go-live, then owns ongoing operations, performance, SLA achievement, executive customer relationships, risk management, and Kaizen improvements in Japan. Coordinates cross-functional teams, manages timelines, budgets, and issues, resolves operational dependencies, represents Japan operations in leadership reviews, and mentors junior staff. Requires business-level Japanese and English, substantial project or operations experience, and regular travel to customer and partner sites.

Plan, execute, and optimize in-app cross-market campaigns across APAC. Coordinate with product, design, marketing, BI and local teams, monitor participation/conversion/retention metrics, generate performance reports, gather user feedback, and manage budgets and resources to improve campaign outcomes.

The role involves setting and driving strategy for operations in Japan, leading initiatives for process improvement, and providing insights to drive high-quality user experiences.

The role involves managing Japan futures operations, coordinating workflows, ensuring compliance with regulations, overseeing IT interactions, and facilitating communication with stakeholders.

Lead and manage IT helpdesk and infrastructure operations across corporate, retail, DCs, and remote users in Japan. Oversee outsourced vendors, ensure SLA-driven incident resolution, maintain infrastructure availability, drive change/incident/problem management, support retail POS and network environments, lead infrastructure projects and compliance (PCI DSS), and liaise with global IT and business stakeholders.

Manage localization projects from initiation to completion, ensuring client satisfaction, timely delivery, and effective communication throughout the process.

Leads Tokyo operations across multiple client portfolios and projects, managing client relationships, SLAs, staffing, team performance, manager development, P&L, budgets, invoicing, gross margins, and continuous improvement. Collaborates with Talent Acquisition, HR, Finance, IT, and Training while analyzing operational metrics through Tableau, Power BI, and Google Sheets. Requires bilingual Japanese-English communication, strong leadership, financial acumen, multi-account management, and advanced organizational skills.