Payments and Cash Operations - Manager

Job Description
Shape the future of global banking operations with J.P. Morgan Asset & Wealth Management.
As a Cash Operations Associate in Asset & Wealth Management, you will manage day-to-day cash movements for Private Bank clients, ensuring accuracy and compliance. You will collaborate with internal and external partners to resolve payment issues and support process improvements. In this role, you will operate in a high-volume, deadline-driven environment, leveraging technology and teamwork to deliver outstanding client experiences. You will have opportunities to develop technical and leadership skills while promoting a culture of inclusion and operational excellence.
Job Responsibilities:

• Monitor and process incoming and outgoing cash transactions for Private Bank clients
• Investigate payment issues, handle fund returns and amendments, and ensure regulatory compliance for EU and Asia
• Support process optimization by managing error reports and leveraging AI/ML technologies
• Assist in meeting market and currency deadlines, handling exceptions and escalations
• Participate in training programs to develop technical and leadership competencies
• Promote a collaborative and inclusive work environment
• Collaborate with Client Services, Bankers, Treasury Services, and other Operations teams
• Support transformation initiatives and work with global teams
• Assist in effective communication and influence across teams
• Operate effectively in a high-volume, rapid-paced, deadline-oriented environment
• Proactively manage escalations, promote process improvement, share best practices, and support risk management

Required qualifications, capabilities and skills:

• Bachelor's degree in a relevant field
• Five years of experience in Financial Services, Operations, or Investment/Wealth Management operations
• Excellent written and verbal communication skills
• Strong analytical skills with attention to detail
• Ability to work under pressure and meet stringent deadlines
• Demonstrated experience in following operational procedures for accuracy and timeliness
• Willingness to work in US, Asia, and EMEA shifts
• Experience in documenting processes and identifying areas for control enhancement
• Strong relationship-building and influencing skills
• Ability to collaborate effectively with Operations Leaders and key partners
• Consultative approach with understanding of business partner needs

Preferred qualifications, capabilities, and skills:

• MBA or other postgraduate degree
• Six years of experience in Financial Services or related operations
• Knowledge of automation tools and AI/ML technologies
• Experience in process transformation and operational excellence initiatives
• Subject matter expertise in exception handling and process improvement
• Flexibility and adaptability to changing environments
• Experience in training and developing team members

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.