Top Operations Management Jobs in Quezon City

Manage end-to-end lifecycle of Professional Services projects globally: set up and close projects in Workday and Anaplan, run month- and week-end reporting (utilization, billing, bookings), monitor hours/budgets/compliance, escalate issues, drive automation using approved AI tools, and coordinate across AMER, EMEA, and APAC while working Manila hours.

Lead and develop technology operations teams to manage infrastructure, network, database, backups, recovery, and availability. Drive process improvements, risk and compliance controls, stakeholder engagement, and strategic initiatives for highly automated, latency-sensitive, client-facing applications.

Manage and supervise IT operations teams to ensure timely, compliant delivery of network, database, server, storage and infrastructure services. Oversee incident and recovery processes, enforce ITSM/ITIL controls, drive process improvement, capacity and cost management, stakeholder engagement, and talent development for service desk operations.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Own operational performance for a client by improving processes, systems, data, project execution, AI automation, and organizational structure. Responsibilities include building KPI dashboards, resolving data inconsistencies, driving projects, auditing and integrating technology systems, implementing AI workflows, documenting SOPs, and clarifying accountability. The role requires independently diagnosing problems, designing solutions, executing changes, and ensuring adoption in founder-led or growing businesses.

Lead and manage Service Desk and End-User Computing teams to deliver day-to-day end-user support, incident and escalation management, and continuous improvement of ITIL-aligned processes. Own SLAs/OLAs, knowledge base, CSAT monitoring, and performance reporting; coordinate with Security Operations for incident response and drive AI/automation adoption across front-line support.

Manage day-to-day personal financial administration for a high-net-worth principal and multiple properties: bill payments, banking and credit reconciliation, Quicken bookkeeping, budgeting, vendor and contract finance oversight, financial reporting, audit controls, project financial coordination (renovations, property transactions), and liaison with advisors. Build systems, dashboards, and organized records to ensure accurate, timely financial operations and visibility.

Lead end-to-end operational strategy and execution for voice operations, build scalable frameworks, SOPs, and KPIs; recruit and develop operations teams; drive data-driven decisions, cross-functional initiatives, and continuous improvement to improve service quality and product adoption.

Own day-to-day People Operations systems and processes, including HRIS administration, payroll, benefits, leave programs, onboarding, offboarding, and compliance. Manage Rippling workflows, oversee multi-state payroll compliance, support performance management cycles, and contribute to culture and employee engagement initiatives. This hands-on generalist role will build reliable HR infrastructure and improve employee experiences as the company grows.

As AI Operations Manager, you'll manage and grow a team of editors, utilizing data analytics to improve productivity and ensure quality in image editing.

The Customer Success Manager at Snappr will oversee support functions for Consumer and Enterprise customers, develop team efficiency, and integrate AI tools. Responsibilities include managing support staff, analyzing performance metrics, and improving customer experience to drive growth.

Lead and scale a recruitment team to deliver 200+ monthly hires; design hiring workflows, SLAs, and evaluation frameworks; manage budgets and channel mix; run paid acquisition campaigns; build employer branding and talent communities; execute campus and in-person hiring initiatives and partnerships for regional expansion.

Manage a team responsible for data ingestion, extraction, mapping, enrichment, QA/QC, and automation. Build and maintain Alteryx/Power Automate/Python workflows, manage APIs and feeds, track KPIs/SLAs, recruit and cross-train staff, and drive process improvements across public, private, and operational asset classes while partnering with cross-functional teams.

Lead and manage the Philippines Country Security Operations Center (CSOC), overseeing 24x7 monitoring, incident response, vendor relationships, KPIs, physical security technologies, security awareness, and alignment with corporate security policies. Partner with business and corporate leaders to implement workplace security programs, manage budgets, support audits, and drive continuous operational improvements across Optum and UHG facilities in the Philippines.

This role involves shaping the global payment strategy, improving payment operations, managing partner relationships, ensuring regulatory compliance, and optimizing risk and chargebacks in payment processes.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

Manage employee relations and HR operations for the Manila office, including performance improvement plans, disciplinary and grievance processes, absence management, labor-law compliance, exit interviews, manager support, training, onboarding, offboarding, benefits administration, and HR projects. Partner with managers and senior leaders as a trusted people advisor while supporting a fast-paced, hybrid global organization and working European hours.

The Talent Operations Manager will oversee the entire hiring process, write compelling job descriptions, manage candidate pipelines, and optimize recruitment systems to ensure efficient hiring practices for elite talent.

Supports the sales team through back-office system management, data administration, quotation creation, pricing and availability tracking, internal correspondence, sales reporting, and order verification. The role also assists with pre- and post-sales planning for large Internet and SD-WAN RFPs, responds to sales inquiries, and maintains communications throughout quoting and ordering processes.

Lead and govern a portfolio of operations projects, driving end-to-end delivery of complex cross-functional initiatives. Maintain roadmaps, dashboards, and risk/benefit reporting. Engage stakeholders and executives, ensure methodology adherence (Agile/Waterfall/Hybrid), identify process improvements, and support change management for sustained adoption.

Lead and coach a team of recruiters to meet account hiring goals; develop sourcing strategies, manage performance and reporting, ensure SLA adherence, forecast resourcing, maintain data integrity, and partner with CRM and senior leadership to drive client satisfaction.

Oversee contact centre operations, workforce planning, resource allocation, performance management, and team leadership. Develop efficiency and customer satisfaction strategies, monitor KPIs, implement corrective actions, ensure regulatory compliance, and collaborate with Quality Assurance and Training teams. Coach leaders and agents while fostering employee engagement, well-being, and professional development.

Lead and manage one or more global content teams, overseeing day-to-day operations, recruitment, training, performance management, and client issue resolution. Drive process improvements, deliver quality and service targets, coach managers and specialists, manage stakeholder relationships, and execute cross-functional initiatives to meet divisional objectives.

Manage day-to-day call center operations for assigned client programs, lead and develop front-line supervisory staff, monitor KPIs and financials, implement action plans to improve performance, collaborate with HR and support teams on staffing and training, and escalate operational issues to senior management.

Owns and coordinates the APAC Operations first-line risk and control framework. The role oversees operational risks, incidents, issues, remediation, control assessments, KRIs, governance reporting, change risk, and operational resilience. It investigates material events, challenges root-cause analyses, tracks remediation, escalates weaknesses, and partners with Operations, Risk, Compliance, Audit, Technology, and global control teams. The manager also influences senior stakeholders, leads regional initiatives, coaches teams, and promotes consistent risk-control practices.