About the Role
The Partner Operations Manager owns the onboarding, integration, support, and retention of Muvr’s business partners. This role ensures partners consistently meet SLA requirements, receive timely support, and view Muvr as a strategic logistics partner rather than just a vendor. The manager serves as the operational bridge between Business Development, Central Ops, Marketplace Ops, and Community Ops.
Key Responsibilities:- Lead onboarding of new partners, ensuring smooth setup and operational readiness.
- Drive partner SLA performance, identifying risks and resolving issues before they impact customers.
- Act as the first point of contact for partner escalations and manage resolution within defined timelines.
- Maintain high partner retention and satisfaction through proactive engagement.
- Collaborate cross-functionally with Business Development, Marketplace Ops, Product, and Community Ops to align partner needs with company goals.
- Track and analyze partner performance data to identify opportunities for improvement.
- Ensure compliance with Muvr’s policies and operational guardrails.
- 5+ years of experience in Partner Operations, Account Management, or Logistics Operations.
- Strong track record managing enterprise accounts and enforcing SLAs.
- Proven ability to lead cross-functional initiatives and manage complex partner relationships.
- Excellent problem-solving and communication skills.
- Data-driven mindset with ability to turn insights into action.
- Ability to thrive in a fast-paced, growth-stage environment.
- Excellent written and verbal communication skills in English.
At Muvr, you’ll have the chance to:
- Shape how we work with retail and enterprise partners.
- Drive growth while ensuring operational trust and compliance.
- Work with a team that values speed, transparency, and collaboration.
What We Do
Introducing Muvr – Where We Move You Forward.
At Muvr, we're not just about transportation; we're about facilitating life's transitions with seamless efficiency. We understand that moving, furniture delivery, and junk removal can be stressful, which is why we're here to make the process smooth and hassle-free.
Our philosophy is simple: We move. Whether you're relocating to a new home, need furniture delivered same-day, or require junk removal services, Muvr is your trusted partner every step of the way.
With a focus on reliability, innovation, and customer satisfaction, Muvr is committed to delivering exceptional service tailored to your needs. From our user-friendly platform to our dedicated team of professionals, we're here to ensure your experience with us is nothing short of exceptional.
Join us at Muvr and let's embark on this journey together. Wherever you need to go, whatever you need to move, we've got you covered. Let's move forward, together.
