Top Operations Management Jobs in the Philippines

Lead daily operations for large-scale BPO contact center teams, managing Operations Managers to meet client SLAs and KPIs. Oversee workforce planning, quality, compliance, financial performance, client escalation, employee engagement, and continuous improvement initiatives to drive productivity, service levels, and retention.

Manage sales operations for a 200-person sales division by reporting on performance, conducting analysis, identifying improvement opportunities, designing solutions, refining processes, and executing or automating recurring workflows. The role requires strong analytical and problem-solving skills, SQL proficiency, cross-functional collaboration, and an execution-oriented approach.

Leads logistics and transportation efficiency, cost-saving, network optimization, Lean improvement, tendering, audits, KPI management, digitization, and warehouse or transportation transitions across APAC. Owns logistics SOPs, ensures regulatory compliance, partners with supply chain stakeholders, and develops team capabilities through coaching, training, and Lean programs. The role also manages people and supports continuous improvement across regional logistics operations.

Lead end-to-end e-commerce operations: own inventory, forecasting, reorder cycles, supplier and 3PL management, China→US logistics, and customs. Build KPI dashboards, SOPs, and automate workflows (Notion/ClickUp/AI). Manage remote team performance, hiring, onboarding, contractor payments, and monthly OPEX reporting to drive reliable, scalable fulfillment and operational accountability.

Lead day-to-day ERP operations for Microsoft Dynamics 365, manage system project lifecycles, permissions, issue resolution, testing, deployments, and timesheet/resource processes. Coordinate cross-functional stakeholders and vendors, develop documentation and training, and drive standardization and automation to improve operational efficiency across global teams.

Own the client lifecycle for law firm clients: launch campaigns, manage lead distribution/routing, resolve lead-quality disputes with data, lead a small team, maintain Monday.com and SOPs, and coordinate fulfillment partners and call centers.

Manage end-to-end AR and AP operations, coach and develop team leaders, ensure compliance, drive process improvements, generate performance reports, liaise with stakeholders, and maintain training, audits, and KPIs to meet program expectations.

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

Manage day-to-day operations across multiple lines of business, lead and coach Team Leaders, ensure service levels and compliance, monitor staffing and training, drive productivity and profitability, collaborate with stakeholders, and support talent development and continuous improvement.

The Operations Manager leads in a high-volume customer service environment, ensuring quality service, team performance, coaching, and process improvements. They are responsible for meeting financial and performance targets while fostering a positive team culture.

The Operations Manager (Voice) leads a call center team, ensuring service quality and performance meets contractual standards while mentoring team leaders and supporting client expansion.

The Program Manager drives cross-functional initiatives, from process design to software implementation, ensuring alignment and measurable outcomes with senior leaders.

Manage end-to-end 3PL warehouse and logistics operations, ensure service levels and cost efficiency, develop performance dashboards and reports, partner with stakeholders, and drive continuous improvement across supply chain operations.

The Operations Accounting Manager oversees accounting operations, ensuring compliance and accuracy in financial reporting while managing a team and optimizing processes.

Lead and improve day-to-day BPO operations, overseeing teammates, team leaders and operations managers. Drive productivity, quality, staffing, training, performance monitoring, audits, budgets and system implementations. Build client relationships, analyze trends and reports, propose process improvements, and ensure consistent performance and morale across large teams.

Lead and scale end-to-end robotics data collection, labeling, and annotation operations. Manage cross-functional teams, build 0-to-1 large-scale data pipelines, coordinate physical setups and contractors, and align data operations strategy with executive leadership to support rapid company growth.

Manage operations for agent-facing platforms by conducting research, defining roadmaps, prioritizing backlogs, and collaborating with cross-functional teams to optimize agent productivity and experience.

The Revenue Operations Strategy Manager will develop operational strategies, improve processes, and collaborate with various departments to enhance efficiency and meet company goals.

Lead crew case management operations for high-complexity clinical, legal, and logistical cases. Manage a specialist team, review care plans, coordinate with medical, legal, and HR teams, support shipboard medical teams and 24/7 duty rotation, oversee disembarkations and return-to-work planning, conduct utilization reviews and arbitration representation, drive performance metrics, policy development, and crew health program design.

Lead and manage crew case management and clinical operations, overseeing high-complexity clinical, legal, and logistical cases. Coordinate care plans, disability claims, disembarkations, medevacs, and return-to-work planning. Support shipboard medical teams, participate in 24/7 duty rotation, drive quality improvement, policy development, KPI monitoring, team coaching, and crew health program development.

Lead and develop a sales operations team to meet KPIs: coach teammates and team leaders, assign tasks, analyze performance data, and improve daily processes to consistently achieve targets and deliver excellent customer experience.

Lead and optimize end-to-end sales processes across the customer lifecycle, driving improvements in lead generation, onboarding, pipeline management, account prioritization, and closing. Manage and develop cross-functional teams, influence strategic decisions, implement best practices, and support operational plans to improve sales efficiency and business performance.

Partner with AVP and leadership to drive operational excellence, strategic execution, and continuous improvement in investment operations. Manage projects, performance reporting, dashboards, process automation, and stakeholder engagement. Provide executive-level analysis, presentations, governance, and risk mitigation to support decision-making and business outcomes.

Lead MarTech administration and reporting as the HubSpot owner, manage integrations with Salesforce and intent/data tools, maintain clean lead/account data, build dashboards, and drive campaign strategy and execution including triggered email programs, lead scoring, segmentation, and oversight of an offshore operations team.

Manage and improve regional platform support operations, lead technical support teams, define escalation and incident processes, track KPIs (MTTR, CSAT), drive root-cause resolution with Product/Engineering/SRE/DevOps, and implement knowledge management and continuous improvement.