Top Operations Management Jobs in the Philippines

Lead CRM operations to optimize the lead-to-cash lifecycle, advise on complex operational issues, collaborate with Technology on enhancements and UAT, drive process optimization and automation, and build cross-functional stakeholder relationships to support revenue operations.

Manage sales operations by owning SOPs, documentation, and Asana; run daily sales reporting and analyze lost-deal data; use AI call-grading tools for insights; handle SAM onboarding/offboarding and tech training; support QA and provide administrative support to sales leadership.

The Sales Operations Manager will optimize sales processes, manage merchant performance, analyze metrics, and lead sales operations teams to enhance productivity and risk compliance.

Lead and develop a support and operations team to improve SLA compliance, KPIs, and customer satisfaction. Drive process improvements, cross-functional collaboration, training, and technical initiatives (SQL, reporting, APIs, frontend/backend) to deliver measurable business impact.

Lead enterprise enablement strategy and process improvement for Global Services. Oversee vendor and content management, design training and change initiatives, use data to measure performance, establish governance, and develop a team to scale operational capability and drive transformation.

Own and improve operational processes for TradFi products (equities, ETFs, tokenized equities). Manage reconciliations with clearing brokers, corporate actions, clearing & settlement, break investigations, SOPs, controls, and cross-functional support for Product, Tech, Compliance, and Customer Support.

The Operations Support Group Manager oversees a team providing operations support services, ensuring quality standards and compliance while improving processes and reducing losses.

Lead global Pipedrive architecture and automations, integrate sales and marketing tools, maintain data integrity, build dashboards, manage lead flows, support international sales teams, and document SOPs to optimize revenue operations.

Partner with executives to identify, prioritize, and implement AI opportunities across the organization. Develop AI roadmaps, evaluate technologies and vendors, redesign workflows, increase automation maturity, measure outcomes, establish AI governance, and drive business transformation to improve customer experience, productivity, and decision-making.

Lead multiple concurrent HealthTech, AI education, and eMarketing projects from planning through delivery. Build timelines, manage risks, coordinate cross-functional teams, run event and promotions calendars, optimize workflows using AI, maintain communication and documentation, and drive continuous operational improvement to ensure high-quality launches and stakeholder alignment.

Lead global marketing operations to improve attribution, pipeline contribution, and operational scalability. Drive CRM governance, customer intelligence use cases, AI-enabled automation, and cross-functional alignment with sales and demand generation to accelerate revenue and measure marketing impact.

Lead and manage day-to-day contact centre operations, including workforce planning, resource allocation, performance and quality management. Develop and implement strategies to improve efficiency and customer satisfaction, coach and support team leaders and agents, collaborate with QA and Training, monitor KPIs, ensure policy and regulatory compliance, and foster employee engagement and development.

Lead and optimize day-to-day operations for client accounts, manage operational teams and staffing, drive process improvements and KPIs, ensure service quality and client satisfaction, and collaborate with HR and cross-functional partners to support growth and employee development.

Manage quality and learning initiatives in Canadian Operations, leading teams, collaborating with partners, and implementing innovative training programs to enhance operational performance.

Lead daily crew case management operations, oversee high-complexity clinical and legal cases, coordinate shipboard and shoreside medical care, manage claims and disembarkations, run utilization reviews, develop crew health programs and policies, and supervise a case management team to ensure regulatory compliance and continuous improvement.

Manage and deliver impactful digital marketing campaigns for the AP Contraception brand, optimizing customer experiences through data-driven strategies and collaboration across markets.

Lead and scale a 450+ person, multi-site data operations organization in the Philippines. Define operational strategy, KPIs, process improvements, QA, onboarding, and local leadership development. Partner with People & Culture on hiring and retention, manage change initiatives, ensure readiness for new products and competitions, and liaise with global stakeholders.

The ServiceNow platform developer designs, codes, and troubleshoots the ServiceNow platform, handling integrations and optimizations while ensuring data integrity and compliance.

The Commercial Operations Effectiveness Manager enhances revenue and productivity by developing and governing commercial processes, delivering training, and collaborating across teams to optimize performance and operational efficiency.

Lead and manage consumer finance operational teams to ensure accurate, compliant, high-volume transactional processing. Oversee account lifecycle, reconciliations, cash allocation, and escalation of complex issues. Drive process consistency, risk reduction, stakeholder partnerships, and coach team performance and accountability.

Lead HR strategy and operations for a distributed tech/data center team, manage technical recruiting (DevOps, engineers, support), oversee workforce planning and monitoring, ensure compliance, handle performance and employee relations, and build scalable HR processes using HRIS/ATS and analytics.

Maintain accurate daily operational checklists, perform precise data entry and review, build and manage Google Sheets, catch and correct errors, and support the operations team with ad hoc tasks in a fully remote role.

Manage and support a regional team of Operations Analysts to execute operational strategy, ensure SOP compliance, drive KPIs (customer satisfaction, ancillary availability, efficiency), lead supplier management and procurement, oversee depot projects and process improvements, and coordinate cross-functional reporting and field operations.

Lead internal communications, employee engagement, and change enablement for Canada Insurance Operations. Own strategy, storytelling, town halls, leadership cascades, measurement, governance, and team development to drive adoption of transformation initiatives and align messaging to business priorities and KPIs.

Lead and manage day-to-day sales contact center operations, driving outbound/inbound performance, staffing, reporting, compliance, and continuous improvement. Partner with Sales, Team Leaders, training, quality, IT and clients to implement processes, coaching, and operational standards using Dynamics and reporting tools to meet KPIs and client metrics.