Top Operations Management Jobs in the Philippines

Supports Dyson’s Southeast Asia Product Development operations through data analysis, decision modeling, strategic initiatives, process improvement, stakeholder documentation, communications, workshops, and leadership meeting cadences. The role also supports the Philippines Country Head of Engineering in expanding local engineering capabilities, infrastructure, recruitment planning, and business operations.

Lead end-to-end operational strategy and execution for voice operations, build scalable frameworks, SOPs, and KPIs; recruit and develop operations teams; drive data-driven decisions, cross-functional initiatives, and continuous improvement to improve service quality and product adoption.

As AI Operations Manager, you'll manage and grow a team of editors, utilizing data analytics to improve productivity and ensure quality in image editing.

The Customer Success Manager at Snappr will oversee support functions for Consumer and Enterprise customers, develop team efficiency, and integrate AI tools. Responsibilities include managing support staff, analyzing performance metrics, and improving customer experience to drive growth.

Lead and scale a recruitment team to deliver 200+ monthly hires; design hiring workflows, SLAs, and evaluation frameworks; manage budgets and channel mix; run paid acquisition campaigns; build employer branding and talent communities; execute campus and in-person hiring initiatives and partnerships for regional expansion.

As an Operations Manager, you will oversee KPIs, develop employee potential, build trust, and enhance team relationships to improve customer experience.

As an Operations Manager, you will ensure KPIs are met, manage employee performance, develop plans to reach targets, and build strong relationships with your team.

Oversee Dyson's outsourced manufacturing operations, ensuring high performance, managing partner relations, and driving continuous improvement in operational metrics.

Lead and manage the Philippines Country Security Operations Center (CSOC), overseeing 24x7 monitoring, incident response, vendor relationships, KPIs, physical security technologies, security awareness, and alignment with corporate security policies. Partner with business and corporate leaders to implement workplace security programs, manage budgets, support audits, and drive continuous operational improvements across Optum and UHG facilities in the Philippines.

This role involves shaping the global payment strategy, improving payment operations, managing partner relationships, ensuring regulatory compliance, and optimizing risk and chargebacks in payment processes.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

Manage employee relations and HR operations for the Manila office, including performance improvement plans, disciplinary and grievance processes, absence management, labor-law compliance, exit interviews, manager support, training, onboarding, offboarding, benefits administration, and HR projects. Partner with managers and senior leaders as a trusted people advisor while supporting a fast-paced, hybrid global organization and working European hours.

Own high-priority strategic and operational mandates across areas such as service delivery, commercial enablement, business performance, market development, product development, and cross-functional initiatives. Responsibilities include structuring ambiguous problems, developing recommendations, leading implementation, building dashboards and operating cadences, improving processes, tracking performance, and taking increasing ownership of functions, markets, or business areas.

Lead a cluster team to deliver best-in-class customer experience and FinOps: ensure timely/accurate invoicing and job closure, govern and standardize FinOps processes, drive KPI performance, handle escalations and risk, collaborate cross-functionally, and streamline downstream processes to support SCM operations.

Lead day-to-day ERP operations for Microsoft Dynamics 365, manage system project lifecycles, permissions, issue resolution, testing, deployments, and timesheet/resource processes. Coordinate cross-functional stakeholders and vendors, develop documentation and training, and drive standardization and automation to improve operational efficiency across global teams.

Own the client lifecycle for law firm clients: launch campaigns, manage lead distribution/routing, resolve lead-quality disputes with data, lead a small team, maintain Monday.com and SOPs, and coordinate fulfillment partners and call centers.

The Operations Manager will oversee daily operations, enhance business processes, manage budgets, and ensure compliance and performance metrics are met.

The Operations Manager leads in a high-volume customer service environment, ensuring quality service, team performance, coaching, and process improvements. They are responsible for meeting financial and performance targets while fostering a positive team culture.

The Operations Manager (Voice) leads a call center team, ensuring service quality and performance meets contractual standards while mentoring team leaders and supporting client expansion.

Manage operations for agent-facing platforms by conducting research, defining roadmaps, prioritizing backlogs, and collaborating with cross-functional teams to optimize agent productivity and experience.

Lead crew case management operations for high-complexity clinical, legal, and logistical cases. Manage a specialist team, review care plans, coordinate with medical, legal, and HR teams, support shipboard medical teams and 24/7 duty rotation, oversee disembarkations and return-to-work planning, conduct utilization reviews and arbitration representation, drive performance metrics, policy development, and crew health program design.

Lead and manage crew case management and clinical operations, overseeing high-complexity clinical, legal, and logistical cases. Coordinate care plans, disability claims, disembarkations, medevacs, and return-to-work planning. Support shipboard medical teams, participate in 24/7 duty rotation, drive quality improvement, policy development, KPI monitoring, team coaching, and crew health program development.

Lead MarTech administration and reporting as the HubSpot owner, manage integrations with Salesforce and intent/data tools, maintain clean lead/account data, build dashboards, and drive campaign strategy and execution including triggered email programs, lead scoring, segmentation, and oversight of an offshore operations team.

Lead and manage end-to-end payroll and timekeeping operations for APAC, ensuring accurate, timely, and compliant payroll processing. Oversee tax withholdings, accruals, reconciliations, reporting, and payroll policy development. Coach and develop a payroll team, partner with stakeholders to resolve issues, and drive process and system improvements.

Lead testing, monitoring, aggregation and reporting of operational risks across business units. Manage a team to perform risk-based testing, oversee KRI monitoring and risk reporting, collaborate with first-line teams to evaluate controls, and drive insights to senior management, the Enterprise Risk Management Committee, and the Board.