The Role
Lead day-to-day ERP operations for Microsoft Dynamics 365, manage system project lifecycles, permissions, issue resolution, testing, deployments, and timesheet/resource processes. Coordinate cross-functional stakeholders and vendors, develop documentation and training, and drive standardization and automation to improve operational efficiency across global teams.
Summary Generated by Built In
JOB DESCRIPTION
Summary:
The ERP System Operations Project Manager leads the international arm of ClinChoice’s Global ERP Administration function and collaborates with the company’s international cross-functional teams to support users in their day-to-day use of Microsoft Dynamics 365. The role also works with the company’s ERP development team and third-party vendor to maintain and optimize ERP system operations.
Responsibilities:
- Lead the International ERP Administration team and oversee first-level technical and functional support for international users of Microsoft Dynamics 365 modules.
- Collaborate closely with international cross-functional teams across multiple entities and with key ERP stakeholders to diagnose system issues, recommend solutions, and continuously identify opportunities to improve ERP performance.
- Analyze business requirements; prepare functional specifications and design documentation; and manage change requests, service requests, and budget alignment and
- Manage the full system project lifecycle, including project kickoff, planning, issue tracking, timeline management, and testing coordination. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements.
- Manage ERP timesheet operations and support resource planning. Monitor company-wide timesheet and resource-planning processes to ensure satisfactory monthly completion and approval rates. Continuously evaluate and optimize timesheet-management processes and training programs.
- Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures.
- Manage the tracking and prioritization of open requests, ensuring the timely resolution of critical system issues.
- Lead and facilitate ERP project meetings with stakeholders at all organizational levels.
- Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, and project functional leads.
- Evaluate, initiate, and lead cross-functional standardization and automation initiatives that drive continuous business process improvement and operational efficiency.
Skills and Qualifications:
- Bachelor’s degree or higher in information systems, computer science, accounting, finance, or a related field.
- Minimum of 5 years of experience in ERP operations or finance systems support. Hands-on experience with Microsoft Dynamics 365 is highly preferred.
- Strong written and verbal communication skills, with excellent analytical and problem-solving abilities.
- Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously.
- Experience managing system implementation, maintenance, and continuous improvement initiatives.
- Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Ability to work effectively as a collaborative team member and support operations across multiple time zones.
- Business-level proficiency in English is required, and proficiency in Mandarin Chinese is preferred for daily collaboration with the ERP vendor and the China IT team, along with availability across time zones during the financial close period.
- Flexibility to support U.S. and European time zones.
Skills Required
- Bachelor's degree or higher in computer science, science, or related field
- Minimum of 5 years of relevant work experience
- Mandarin Chinese proficiency for frequent vendor and China IT communication
- Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience managing system implementation, maintenance, and continuous improvement initiatives
- Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously
- Strong written and verbal communication, analytical and problem-solving skills
- Ability to work effectively across multiple time zones
ClinChoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ClinChoice and has not been reviewed or approved by ClinChoice.
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Flexible Benefits — Flexible arrangements, including telecommuting and flextime with no core hours in some regions, are highlighted for many roles. Feedback suggests flexibility is commonly available but depends on role and location.
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Leave & Time Off Breadth — Vacation, personal, and sick days are part of the core package, with some markets granting paid leave from the date of hire. Feedback suggests time off is standard-to-decent across locations, though specifics vary.
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Healthcare Strength — Health coverage is positioned as a core benefit, with some accounts describing overall benefits as full or good. In the U.S., healthcare sits within a conventional CRO package alongside medical, dental, and vision.
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The Company
What We Do
ClinChoice is a global full-service Contract Research Organization (CRO) specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies, aiming to accelerate the development and commercialization of innovative drugs and devices.
