The Role
Lead day-to-day ERP operations for Microsoft Dynamics 365, manage system project lifecycles, permissions, issue resolution, testing, deployments, and timesheet/resource processes. Coordinate cross-functional stakeholders and vendors, develop documentation and training, and drive standardization and automation to improve operational efficiency across global teams.
Summary Generated by Built In
JOB DESCRIPTION
Responsibilities:
- Lead the Corporate System Project Specialist and responsible for the day-to-day operations of the ERP system.
- Collaborate closely with international cross-functional teams across multiple entities and system developers to identify improvement opportunities for the Microsoft Dynamics 365 ERP system and other company-wide applications.
- Analyze business requirements, develop functional specifications, prepare design documentation, and coordinate change requests, service requests, and budget alignment/approvals.
- Manage the full system project lifecycle, including project kickoff, planning, system issue tracking, timeline management, testing coordination, deployment, and implementation. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements.
- Manage ERP timesheet operations and resource planning support. Monitor the company-wide timesheet and resource planning processes to ensure satisfactory completion and approval rates each month. Continuously evaluate and optimize timesheet management processes and training programs.
- Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures.
- Oversee issue tracking, resolution, and ongoing support for company-wide ERP system.
- Lead and facilitate ERP project meetings with stakeholders at all organizational levels.
- Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, and project functional leads.
- Evaluate, initiate, and lead cross-functional standardization and automation initiatives that drive continuous business process improvement and operational efficiency.
Skills and Qualifications:
- Bachelor’s degree or higher in computer science, science or a related field.
- Minimum of 5 years of relevant work experience.
- Strong written and verbal communication skills, with excellent analytical and problem-solving abilities.
- Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously.
- Experience managing system implementation, maintenance, and continuous improvement initiatives.
- Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Ability to work effectively as a collaborative team member and support operations across multiple time zones.
- Mandarin Chinese proficiency is required due to frequent communication with the ERP vendor in China and the China IT team that supports the ERP system.
Skills Required
- Bachelor's degree or higher in computer science, science, or related field
- Minimum of 5 years of relevant work experience
- Mandarin Chinese proficiency for frequent vendor and China IT communication
- Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience managing system implementation, maintenance, and continuous improvement initiatives
- Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously
- Strong written and verbal communication, analytical and problem-solving skills
- Ability to work effectively across multiple time zones
ClinChoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ClinChoice and has not been reviewed or approved by ClinChoice.
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Flexible Benefits — Flexible arrangements, including telecommuting and flextime with no core hours in some regions, are highlighted for many roles. Feedback suggests flexibility is commonly available but depends on role and location.
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Leave & Time Off Breadth — Vacation, personal, and sick days are part of the core package, with some markets granting paid leave from the date of hire. Feedback suggests time off is standard-to-decent across locations, though specifics vary.
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Healthcare Strength — Health coverage is positioned as a core benefit, with some accounts describing overall benefits as full or good. In the U.S., healthcare sits within a conventional CRO package alongside medical, dental, and vision.
ClinChoice Insights
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The Company
What We Do
ClinChoice is a global full-service Contract Research Organization (CRO) specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies, aiming to accelerate the development and commercialization of innovative drugs and devices.
