The Role
Lead and manage end-to-end payroll and timekeeping operations for APAC, ensuring accurate, timely, and compliant payroll processing. Oversee tax withholdings, accruals, reconciliations, reporting, and payroll policy development. Coach and develop a payroll team, partner with stakeholders to resolve issues, and drive process and system improvements.
Summary Generated by Built In
Payroll & HR Operations Manager (APAC)
Role Summary
The Payroll & HR Operations Manager is responsible for managing the day-to-day delivery of Payroll and HR Operations services across APAC. This role ensures payroll is processed accurately and on time while overseeing employee lifecycle transactions, HR administration, employee data management, and benefits administration.
The successful candidate will partner with HR, Finance, and business stakeholders to ensure compliant, efficient, and customer-focused service delivery while driving continuous improvement and maintaining a positive employee experience.
Key Responsibilities
Payroll & HR Operations
- Manage the delivery of Payroll and HR Operations services across multiple APAC countries.
- Ensure accurate and timely payroll processing in compliance with local legislation and company policies.
- Oversee employee lifecycle transactions, including onboarding, transfers, promotions, employee data changes, and offboarding.
- Manage employee records and HR data to ensure accuracy, integrity, and confidentiality.
- Support benefits administration and coordinate with external vendors as required.
- Ensure operational KPIs and service level agreements are met.
Service Delivery & Continuous Improvement
- Identify and implement process improvements to enhance efficiency, service quality, and employee experience.
- Maintain and update standard operating procedures and process documentation.
- Support HR system enhancements, testing, and implementation activities.
- Resolve complex payroll and HR operations issues escalated by employees, managers, and stakeholders.
Compliance & Risk Management
- Ensure compliance with payroll regulations, employment legislation, tax requirements, and internal policies.
- Maintain effective operational controls and support internal and external audits.
- Monitor and mitigate operational risks while ensuring adherence to established procedures.
Stakeholder & Vendor Management
- Build strong working relationships with HR, Finance, Legal, and business leaders.
- Manage relationships with payroll providers, benefits vendors, and other third-party service providers.
- Support regional HR initiatives, projects, and organizational changes as required.
People Leadership
- Lead, coach, and develop Payroll and HR Operations team members.
- Manage team performance, workload allocation, and employee development plans.
- Foster a culture of collaboration, accountability, customer service, and continuous improvement.
Requirements
- Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
- 7+ years of experience in Payroll, HR Operations, Shared Services, or HR Administration.
- 3+ years of people management experience, preferably supporting multiple countries.
- Strong understanding of payroll processes, employee lifecycle administration, and HR operations.
- Working knowledge of employment legislation, payroll compliance, and HR controls.
- Experience managing vendor relationships and service delivery performance.
- Experience with HRIS and payroll systems; Workday experience preferred.
- Strong analytical, problem-solving, and organizational skills.
- Excellent stakeholder management and communication skills.
- Fluent in English, both written and spoken.
Skills Required
- Bachelor's degree in Accounting, Finance, Business Administration, or related field (or equivalent experience).
- Minimum of 5 years payroll experience in PH (in-house payroll) and other APAC countries, including leadership experience.
- Strong knowledge of payroll regulations, tax compliance, and government reporting requirements.
- Experience with payroll and timekeeping systems (e.g., Workday, ADP, SAP, or similar).
- Proven ability to lead, coach, and manage payroll teams and operations effectively.
- Track record of identifying and implementing process improvements and change initiatives.
- Ability to thrive in a fast-paced, high-volume work environment.
- Strong problem-solving, English communication, and stakeholder management skills.
- Willingness to work onsite three days per week in W Fifth Avenue (W5th), BGC, Taguig.
Fresenius Medical Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fresenius Medical Care and has not been reviewed or approved by Fresenius Medical Care.
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Leave & Time Off Breadth — PTO is described as ample for 3x12-hour shifts and is complemented by paid caregiver leave, holidays, and sick time. This range of time-off options provides meaningful flexibility for many roles.
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Healthcare Strength — Medical coverage includes 100% preventive care, office-visit copays, prescription coverage, and disability insurance, while dental covers preventive, basic, and major restorative services up to an annual limit. Vision benefits are also available.
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Wellbeing & Lifestyle Benefits — Wellness programs feature the Rally app with fitness rewards, virtual therapy, and an Employee Assistance Program with free counseling. Additional offerings like digital physical therapy and expert medical opinions broaden holistic support.
Fresenius Medical Care Insights
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The Company
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life. Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
