Top Operations Management Jobs in the Philippines

Leads corporate operations for group life, credit life, and HMO accounts, overseeing new business and renewals, regulatory compliance, KPIs, service delivery, process and system transformation, and cross-functional collaboration. Partners with Medicard to integrate medical offerings, drives operational excellence, and develops a high-performing operations team.

Supports the Country Manager and Regional Program Manager with program planning, implementation, stakeholder coordination, project tracking, documentation, reporting, budgeting support, and risk escalation. Coordinates with local partners, NGOs, vendors, beneficiaries, and U.S.-based teams. Maintains audit-ready project files, prepares scopes of work, briefings, proposals, and progress updates, and helps ensure programs are delivered effectively and aligned with organizational policies.

Coordinate international shipments of machines, components, and spare parts from dispatch through delivery. Manage customs documentation, inventory records, carrier communications, vendor invoice verification, discrepancy resolution, cost tracking, operational documentation, and administrative workflows. The role requires strong organization, independent task ownership, professional communication, spreadsheet proficiency, and familiarity with international shipping and EU import/export procedures.

Lead end-to-end implementation and transition projects for U.S. healthcare clients in a BPO environment. Responsibilities include defining scope and timelines, managing cross-functional operational and technology workstreams, coordinating stakeholders, maintaining project governance and risk documentation, ensuring HIPAA and PHI compliance, overseeing training and knowledge transfer, validating operational readiness, and driving successful go-live delivery within scope, budget, schedule, and quality standards.

Leads the Manila offshore operations center supporting customer service, after-sales service, dispatch, finance, and marketing functions. Owns operating model strategy, service and cost performance, leadership development, workforce planning, governance, risk, business continuity, technology, AI, automation, and transitions of work from Australia and New Zealand. The role requires transforming operations, managing outsourcing partners, leading system changes, and ensuring compliance, quality, and customer outcomes across multiple functions.

Designs and manages AI-powered workflows, administrative automations, SOPs, reminders, reporting systems, and process controls. The role identifies inefficiencies, builds reliable systems using AI and automation platforms, documents processes, monitors recurring operations, closes follow-up loops, trains team members, and partners with the Admin Manager to improve administrative performance and accountability.

Lead operational risk and control activities for securities services: identify risks, design and test controls, manage remediation, coordinate audits, analyze data, drive process improvements, and partner with global stakeholders to strengthen the control framework and ensure regulatory compliance.

Own day-to-day Amazon FBA operations, manage projects from planning through execution, monitor performance, solve operational issues, improve workflows, coordinate follow-ups, and identify growth opportunities. The role requires strong Amazon experience, analytical thinking, attention to detail, initiative, adaptability, organization, and dependable ownership in a fully remote environment.

Leads a customer experience operations department, manages Teammates and Team Leaders, develops performance plans, assigns work, improves processes, builds trust, and ensures consistent achievement of KPIs and client targets.

Leads global Talent Acquisition Operations across South Africa, the Philippines, and Mexico. Owns workforce planning, recruiting capacity, demand forecasting, talent pools, AI tool adoption, workflow automation, process governance, compliance, ATS/HRIS data integrity, reporting, and recruiter enablement. Manages Recruiting Operations, develops recruitment leaders, supports client hiring strategy, and represents TA in executive and client discussions.

Leads business strategy and operational initiatives, translating ambiguous cross-functional challenges into scalable workflows, measurement frameworks, dashboards, and executive reporting. Supports launches of new products, service lines, and clinics; coordinates change management, prioritization, and risk resolution. Partners with clinical and functional leaders to improve efficiency, track operational and financial KPIs, and support data-informed growth decisions.

Leads the REPH Coplogic Sales organization by managing supervisors and team leads, driving revenue and conversion performance, overseeing pipeline forecasting, developing sales talent, and ensuring operational excellence. The role owns dashboards, workforce planning, process improvement, cross-functional coordination, Salesforce data quality, strategic initiative execution, and organizational readiness for growth.

Manages daily business process transactions and analyst teams, ensuring efficient, compliant, and high-quality operations. Leads process improvements, monitors performance metrics, supports budgeting and resource allocation, and presents reports to senior management. Provides team guidance and collaborates with leadership on process strategies and operational enhancements.

Leads insurance placement and policy servicing operations in the Philippines. Oversees team performance, workload planning, service levels, quality, controls, compliance, stakeholder coordination, and policy lifecycle delivery. Manages escalations, audits, process improvements, automation, system adoption, reporting, and risk remediation while developing team capability and ensuring accurate, timely, client-focused service across regional operations.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Manages an inbound insurance customer contact center team handling policy servicing and system updates. Ensures service-level and quality targets, monitors performance and workloads, coaches employees, supports new-hire productivity, manages schedules and escalations, and promotes customer service excellence. The role also handles client interactions, change management, reporting, process improvements, absenteeism, and team engagement.

Manages BPO operations, supervisory teams, SLA performance, transaction and call monitoring, productivity, employee engagement, quality initiatives, compliance, reporting, and process metrics. The role drives performance improvements, supports employee development, maintains internal controls, and coordinates with onshore departments and clients as needed.

Leads People Operations specialists and oversees employee lifecycle administration, HRIS data integrity, records management, reporting, process governance, compliance support, automation, and continuous improvement. Partners with HR, Finance, business leaders, and corporate People teams to improve service delivery and employee experience while maintaining confidentiality and accurate employee data.

Manages day-to-day fulfillment, warehouse, inventory, and logistics operations. Leads employees, assigns priorities, coordinates tasks, coaches and mentors staff, supports hiring and performance management, and ensures operational objectives are achieved. The role applies established procedures and practical methods independently within defined guidelines, while receiving support for complex tasks. Responsibilities also include contributing to operational planning, policy implementation, business plans, and continuous development of processes and team capabilities.

Leads enterprise strategy and operations initiatives, develops business cases and financial models, analyzes performance, builds forecasts and dashboards, and provides executive-ready recommendations. Partners with senior stakeholders to identify growth opportunities, improve operational efficiency, manage complex cross-functional projects, and drive measurable business outcomes. This individual contributor role requires independent problem solving, strong analytical capabilities, executive communication, and the ability to influence decisions across a matrixed organization.

Manage global sales operations across forecasting, pipeline hygiene, bookings, backlog, quote-to-cash, and design-win tracking. Coordinate with Sales, Supply Chain Management, Customer Service, and distribution teams to align demand forecasts with capacity, production, inventory, and customer commitments. Lead S&OP participation, monitor supply and inventory risks, improve forecast accuracy, and provide leadership with booking, pipeline, and supply-demand performance insights.

Owns cross-functional programs supporting Sales, Marketing, and Product Lifecycle Management. Responsibilities include vendor selection, software implementation, process redesign, change management, testing, governance, stakeholder communications, and benefits tracking. The role requires expertise in program artifacts, enterprise systems, executive reporting, requirements gathering, and translating ambiguous business needs into structured execution plans.

Manage offshore go-to-market campaign operations, including request intake, prioritization, sponsorships, vendor contracts, invoices, budgets, collateral production, event logistics, CRM data quality, reporting, and coordinator development. Serve as the primary liaison for U.S. marketing stakeholders, ensure service levels and quality, and safeguard sensitive firm and client information.

Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.

Leads hospital operations services for an HMO, overseeing healthcare utilization management, medical necessity reviews, provider relations, quality and clinical governance, member experience, cost management, and team development. The role establishes operational strategies and performance standards, manages complex medical cases, improves healthcare access and service delivery, ensures regulatory and evidence-based practices, and drives quality outcomes while controlling healthcare costs.